12th Jun 2024 (2 days ago)
Extremely disappointing service from Donna at Marble Castle Donington from start to finish. We’ve sold and bought houses before and can say this has been the worst estate agent we have dealt with for selling, I will detail just some of this below:
•They copied the old listing of our house from when we bought it, spelling mistakes and all and sent us the draft without checking.
•Consistently provided us with incorrect information. One example, our buyers position. We were told our buyers could break the chain if needed when we accepted their offer, then when we needed this to happen it wasn’t the case.
•We had to chase them constantly to action anything on our behalf but we received frequent emails with no update or information just “your buyers want to move asap”.
•Donna worked in favour of our buyers, pushing their position, circumstances and a completion date that suited them first even though we were moving cross country with a baby, breaking the chain to ensure the sale which I had to keep reminding them of our circumstance.
•We put an offer on a house and lost as Marble didn’t know the full details of the our chain and couldn’t provide it when asked, it took a day of back and forth to confirm and we lost the house due to this. The other estate agent commented on how unprofessional they were not knowing or being able to provide the full chains details right away.
•We were told that the chain was all secure and confirmed (the chain was only 4 including ourselves) when it wasn’t and they hadn’t even contacted the whole chain with the most up to date completion date we had put forwards after our buyers suddenly couldn’t work to the date Marble had specified everyone was working towards.
•After being hassled and told everyone was working to a date proposed by our buyers, this completion date was pushed back by a month due to the bottom of the chain’s living and financial circumstances which at no point was ever know or communication to us by Marble until after we had bent over backwards to pack, secure removals and storage for that date. If Marble had secured this information from the bottom of the chain from the start and passed through the chain everyone would have worked around them from the beginning to avoid the delay. Surely any estate agent knows to work from the bottom of the chain up? Not in this case!
•We are at a loss financially and when communicated this were told “I don’t know what you want me to say”. We are at loss because they did not stay on top of the chain from the bottom and have up to date, correct information.
Our solicitor even called me to comment on how they’ve handled this to be a complete joke. I’m local to castle Donington but moving out of the area which is probably why little care has been taken to look after our interests. I’ve advised all friends and families in CD not to use them going forwards, so far they’ve lost two local house sales as I’ve advised them to go with another estate agent. Hopefully the other competitors in the area will force them to improve their service and not to simply chase the commission.... Read more