I'd highly recommend Wendy and the team, all of them are incredibly helpful and have a great knowledge for a quick and smooth let!
I gave one star only because there is no option for zero or even minus. By far this is one of the worst companies to deal with. I have placed an offer in September on chain free property and only just completed few days ago.
I did not have a good feeling from day one when went to their office to provide copy of my passport for money laundering.
There was a man who came to me and said “Hi, well done on securing the property I will introduce you to our broker to qualify you . They wanted to “qualify me” despite the fact that they have seen my AIP and proof of funds already. It transpired with the time that was the office manager Adrian. What a way to greet your customer?...
The mortgage broker did not give me much confidence with his knowledge and said he needs few days before giving me “best rates”. Few days later, he called and little do you know gave me some rates , but certainly not the best.
When I mentioned to the mortgage brokers what rates I am given already he said he can match those. Needless to say I thanked him for his time and continued dealing with other broker who gave me the best rates.
Yourmove – Gravesend never bothered to chase up , the sale with me and very likely the Vendor.
The only time we spoke after the sale was agreed was when I asked to see the property again because the tenant supposed to move out.
That is in October, and on the day off appointment they forgot about me that I am waiting at the property. I had to call them to ask if someone is coming over or not.
The lady Nicola ,was profoundly apologetic as her colleague fell ill unexpectedly so she had to fill in.
A call wouldn't go a miss so I don’t hover around for 30 min, again I had to call to see what is happening why is no one coming.
The property had tenants at the time when we viewed the property . The property was managed by Your move and when asked for the copy of gas certificate, they said they don't have it. The manager Adrian, decided to "reason with me", whilst talking to me in patronising manner by telling me that we are buying vacant property hence we don't need to see the Gas Safety. I re-iterated to Adrian that we need to see the old Gas Safety which their landlord should have , throughout the tenancy. It transpired that they can't show me one. On their check out report was showing that the CO2 alarm is not working , when questioned that again I was told that I am not buying with tenants , therefore I have no right to ask this question. After nearly 6 months of purchase , very rear contact with the company , initiated always by myself never by them they did have the cheek to ask me for my business. To top it up on the day of completion they did not have full set of keys , no fobs for the property . I understand it should be their Vendor responsibility, but how did they manage the property and moved in the tenant without full set of keys? Only using the code to the block. Very difficult for me to believe in that.
Clearly I will never ever do business with them again and would advice you to stay away from this company too.
I could write and write and tell you more about it … Still I hope you all got the idea by now.
P.S for the Vendor’s and the Landlords , the team did not sale the property . The property sold itself . For me was all about the figures, hence why I stayed around for 6 months . If it was for the service of Yourmove I would have given up on the 1st week .
The staffs were very patient and helpful. There was always someone to answer my calls or queries and respond effectively. Thank you so much for the ease and efficiency.
These estate agents have the worst service I’ve ever encountered in my whole lifetime. So rude and arrogant! They seem to have a nonchalant attitude towards their tenants issues and concerns. They will make you feel like they're doing you a favour when they’re meant to be offering you a service which you already pay for!! If you want to have a smooth and enjoyable experience renting a property I would strongly advise you steer well clear of these cowboys!!
Ross and the staff at Knight Frank in Sevenoaks provided an excellent service during our recent sale. The communication was quick and efficient, and Ross was working well into the evenings to help it all work out. It's no exaggeration to say that the chain would probably have fallen apart if it had not been for Ross's coordination of the chain from top to bottom. A member of staff even came to the house to provide reassurance and company to my elderly mother when she would otherwise have been left alone with our buyer's surveyor - and he stayed for the duration. The end result was very satisfactory. In summary: highly recommended!
Our overall experience with Knight Frank was positive. They were professional and diligent. The post viewing feedback was provided promptly. However, we felt the initial guide price was too high.
George and the team were easily contactable, responsive and always pleasant.
We would recommend Knight Frank.
Had a really great experience with the staff at both the Rochester and Strood offices. Friendly and helpful, thank you
I was pursued for 2+ months by Dockside who insisted I was a tenant at one of their properties. Despite never having let through them and not being a tenant I continuously received calls and emails and staff insisting I was a tenant. It has now apparently been resolved and was down to my having the same name as an existing tenant and a 'mixup on the system'. It should not have taken so long to resolve nor been so painful.