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Mann Estate Agents
4.6
5,163 reviews
- Branches 27
- Properties for sale 1,200
- Average time to sale 17 weeks
About Mann
Mann have 27 branches and they mainly list properties in TN24, BR3, CT1, SE6, ME4, KT9, CR0 and DA1. Over the last six months, they've listed 1,200 properties, with an average time to sale of 17 weeks.
Mann fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Mann operate, the average fee is 1.37%.
Get a quote for selling your property.Top performing Mann branches
Latest reviews for Mann
Anonymous Homeseller
1
Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g., left waiting outside properties, unclear instructions, and poor communication.
Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process.
Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing.
Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry.
I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly.
Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.
22nd Apr 2024 (1 day ago)
M wood
5
Shannon helped my mum find a property, she had excellent communication from start to finish and made finding a property effortless!! would highly recommend Shannon to anyone who is looking for a property!! 5 stars all round ??
19th Apr 2024 (4 days ago)
Anonymous Homeseller
5
I was help by Shannon and really I must express how she went above and beyond helping me find the rental property. She was so organised in her approach and her extremely service minded manner made everything so simple. She took away all nerves that one as when trying to find a property. I will always be for ever great full.
(Many Thanks for your super efforts)
16th Apr 2024 (7 days ago)
S Paul
5
I recently dealt with Alec at Mann Letting Locksheath. He found me a new tenant for an apartment that I own. It was a very slick and professional service and when I need more tenants I will be straight back to him.
15th Apr 2024 (8 days ago)
K Slater
5
Thank you Chloe for your efficient and prompt help
Great communications - much appreciated
13th Apr 2024 (10 days ago)
G Jarman
5
Extremely responsive and professional throughout.
13th Apr 2024 (10 days ago)
All 27 Mann branches
Anonymous Homeseller
1
I would not recommend Mann Ashford. They were not pro active and did not keep in contact to let us know what they were doing in terms of our property. No one answered the phone. They were disinterested and all they wanted to do was reduce the price. Never phoned us we had to phone them. They achieved no viewings on our property. A very poor performance and no service.
5th Dec 2023 (20 weeks ago)
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S Brett
5
A big thank you to Craig and Rena at Mann in Beckenham. I would highly recommend them if you are thinking of selling your property.
A very efficient and professional service. Thank you both for all your help in selling our retirement flat.
24th Feb 2024 (8 weeks ago)
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Tony
5
I think selling a home is stressful. Also, I find people who make appointments to view your home as we all think to view as potential buyers Often time wasting to walk around your home but can't even respond after viewing, yet you change your plans on a bank holiday to accommodate them. It does make me wonder if it is about looking for a potential house or something else more concerning that makes you wonder.
We recently reduced our property by £25k infact 5 years ago was worth that reduced price then. Our house has room for 4/5 cars off road parking ready to move into, not like some I have seen. And yes, it's 130 year old cottage but with great character and a warmth to it clean and tidy has had new wet room,new windows, new boiler new kitchen and in great decorative order inside and out.
I get the impression buyers want a house for nothing. I feel estate agents should show responsibility in obtaining reviews, but having said that potential time wasters waste everyones time, most lie anyway. The funny thing is that I dont get about brand new houses . No one gets a reduced price from their asking price, and no one's says I buy it £25k cheaper than what their markets offer to you. Do they!
I find agents maket your property at a price they first give, then ask you to reduce it weeks later, which is always concerning.
I believe agents try very hard to sell your homes, but have to rely on what they are told in terms of property where's its situated what's important and true price and what they can afford.
8th Apr 2024 (15 days ago)
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K Perry
5
Great experience with the agency. David really helped me put a lot.
23rd Mar 2024 (4 weeks ago)
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S Bryan
5
What Can I say! 5 stars all the way!
From the Get go the team have been outstanding. However I would like to especially mention Vivienne. Throughout the whole process of agreeing to rent a property with Mann lettings, vivienne's customer service has been exceptional, warm, Friendly, informative, polite and just overall amazing. I really cannot thank you enough for all your hard work and help through this process. Matt You have also made the whole situation so easy, and moving house is stressful for anyone! I would 1000% recommend your services and estate agents. What a wonderful team! . You Should all take credit for this comment.. Thank you so much.!!
Samantha Bryan.
20th Mar 2024 (5 weeks ago)
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Anonymous Homeseller
5
Thank you to Zoe Kim & Janine for making the experience of selling mums house as easy as possible. Whilst the whole process took longer than expected through no fault of the team. Janine kept us informed and chased the buyers solicitors regularly.
13th Mar 2024 (6 weeks ago)
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