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  1. Home
  2. Acorn - Crystal Palace
Acorn - Crystal Palace Logo

Acorn - Crystal Palace

Closes at 5:30pm
29 Westow Street, SE19 3RW
Acorn Crystal Palace are an estate agent in Anerley/Penge. They mainly list properties in SE19, SE20 and SE25. Over the last 6 months, they've listed 63 properties, with 15 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.

Opening hours

  • Monday 8:00am - 7:00pm
  • Tuesday 8:30am - 7:00pm
  • Wednesday 8:30am - 7:00pm
  • Thursday 8:30am - 7:00pm
  • Friday 8:30am - 5:30pm
  • Saturday 9:30am - 5:30pm
  • Sunday Closed
View all details

Acorn - Crystal Palace Reviews (141)

Have you used this agent?
  1. 91% 5/5 Stars
    91%
  2. 4% 4/5 Stars
    4%
  3. 1% 3/5 Stars
    1%
  4. 1% 2/5 Stars
    1%
  5. 4% 1/5 Stars
    4%

L Lovell

5/5 Stars
Would highly recommend! Yousef and Lamar sold our 2 bed flat for £420k off market after we were quoted £385-400k by other agents. They found us a buyer on the first viewing! Dealing with them was a seamless experience - they were always responsive and were proactive in communicating with solicitors are both us and the buyers so we were all on the same page at every point of the sale.... Read more
13th Sep 2023 (6 mo. ago)

S Mohammed

1/5 Stars
They say moving house can be stressful, but I never anticipated the nightmare Acorn would put me through. It was a shambolic and painful experience, compounded by their tactics of gaslighting me into believing their incompetence was somehow my fault. Yousef, the area manager, committed to selling my property for me. He was experienced and knew the area well. Except after I signed, the flat sale was immediately passed off to a junior member of the team without prior notice or explanation. Not a big deal to begin with. But it gets worse. The sales management process was absolutely appalling. In the months that followed, I ended up conducting some viewings entirely by myself, including the ones which eventually led to my buyer. I didn’t do so out of choice. Ultimately it was their responsibility. Being a first-time property seller, I expected some guidance and explanations about the process. Acorn provided none. Their lack of progress updates and failure to follow up or chase solicitors caused significant delays, especially when my buyer’s mortgage expired. I ended up chasing solicitors and managing agents all by myself. Their marketing strategy was inadequate as they failed to attract enough potential buyers. No fault of their own perhaps. But they did demonstrate a serious lack of professionalism and competence when we did eventually find one. Instead of proactively communicating with the buyer, I had to constantly reach out to provide her with updates and answer any technical questions on things such as floor plans, lease extensions etc. Acorn consistently failed to take the initiative. I shouldn’t have had any contact with the buyer but it was only due to their sheer incompetence that I was forced to build a relationship myself. The buyer resented Acorn because one member of staff bullied her over the phone on a mortgage matter which she wasn’t prepared to make a call on at the time. She was intimidated, made to feel small and incompetent and ultimately turned to me for support. This is no exaggeration. Her words in a formal complaint to the regional head. To add to the frustration, there was a consistently high turnover of staff. They didn’t once proactively notify me about those changes. It was always to my surprise I would call in and find out someone new is managing my flat sale. The four different agents who juggled my flat sale were - Yousef, Redd, Luke, and Nellie - adding serious confusion and inefficiency. On the day of the exchange, Acorn neglected to inform me that the keys weren't ready, so when I came into the office they wasted time and caused unnecessary inconvenience. After going home, I was hounded to come back in because it was ‘now ready’, even threatening to inform my solicitors, despite it being their fault. Overall, my experience with Acorn was nothing short of a disaster. I strongly advise anyone considering their services to look for a different estate agent. They really slowed me down and, ultimately, I ended up putting more effort in working with them than if I tried to sell it myself using Purple Bricks. I can’t understand how they’ve earned their fee.... Read more
30th Jul 2023 (7 mo. ago)

A Esposito

1/5 Stars
I had an incredibly disappointing experience with this property agency in Croydon. I expressed my interest in a property and was promptly called by one of their agents to schedule a viewing. I agreed to the viewing time and was assured that everything was set. I made sure to be punctual and arrived at the property at the designated time, only to find that nobody from the agency showed up. I was left standing there, wasting my time and feeling completely ignored. Frustrated and annoyed, I called the agency to inquire about the situation. The person on the other end of the line promised to contact the agent to check what went wrong. I was hoping that the situation would be resolved and I waited for a callback or some sort of update. However, no one bothered to get back to me. I made another attempt to contact the agency, but this time, the office was closed, leaving me with no option but to leave. The complete lack of professionalism and basic courtesy from this property agency is astounding. I cannot believe they would waste my time like this, showing a complete disregard for their clients. Not only did they fail to show up for the scheduled viewing, but their subsequent lack of communication and unresponsiveness added to my frustration. If this is the kind of service they offer to potential customers, I shudder to think about how they would handle matters once a lease is signed. Needless to say, I will be looking elsewhere for a property and would strongly advise others to steer clear of this agency. They have shown a total lack of respect for their clients' time and demonstrated a severe lack of professionalism. My experience with them has been nothing short of disappointing and infuriating.... Read more
21st Jul 2023 (8 mo. ago)

J Boulto

5/5 Stars
I would highly recommend Acorn Crystal Palace, all the staff were extremely helpful and friendly, particularly Nellie my agent dealing with my purchase. Nellie always responded to my questions in a timely manner and in a professional way.... Read more
3rd Jul 2023 (8 mo. ago)

S J

5/5 Stars
Very impressed by Nellie's can do attitude and proactive approach. She got my sale over the line and I'd definitely recommend her.... Read more
3rd Jul 2023 (8 mo. ago)

C Gordon

5/5 Stars
Nellie and the team at Acorn worked really hard on the marketing and sale of my flat, communicating effectively with all parties. Knowledgeable, confident and extremely professional.... Read more
12th Jun 2023 (9 mo. ago)

J M

5/5 Stars
I would recommend anyone who is looking to sell their property to use Acorn Crystal Palace. We have had an amazing experience with them - in particular, Yousef and Nellie! When Yousef valued our property, he made us feel at ease and gave us full confidence in Acorn. Nellie Fantham was our representative and from day 1, she went above and beyond to help us sell our property! She was happy to chase solicitors on both sides as well as using her contacts to speed up processes within Bromley Council (which is like a miracle!) I have no doubt that the reason we have managed to sell our property so quickly was because of the hard work that Nellie put in so thank you! Highly recommend anyone to use Acorn and ask for Nellie!... Read more
15th May 2023 (10 mo. ago)

K Bamborough

5/5 Stars
Yousef, Nellie and Brendan were very helpful in getting our sale over the line. I would recommend them to anyone else selling in the area.... Read more
14th May 2023 (10 mo. ago)

D Hodgson

5/5 Stars
Nellie and Yousef really delivered on the sale of our flat. Through no fault of their own, we lost our buyers due to a change in circumstances and facing breaking the chain, Nellie found replacement buyers within a week, which allowed us to continue with our purchase. They acted upon the urgency required when we needed it whilst keeping a personal touch. There’s no one else we would use in CP.... Read more
12th May 2023 (10 mo. ago)

S Morgan

5/5 Stars
Blake was very helpful and friendly.... Read more
10th Mar 2023 (1 year ago)

M Mifsud

5/5 Stars
Acorn have been brilliant at renting out my property. The estate agent Blake was fantastic at organising everything for me and went above and beyond to rent out my property super fast. He was extremely professional and found an excellent tenant so I am extremely pleased with the service I received.... Read more
6th Mar 2023 (1 year ago)

J Cheryl

1/5 Stars
I smell a ???? fish at Acorn Crystal Palace.... Read more
4th Feb 2023 (1 year ago)

E Cox

4/5 Stars
Emily is an asset to the Acorn group at Crystal Palace, she is was very diligent in handling my rental tenancy and has a genuine good nature... Read more
29th Sep 2022 (1 year ago)

H Barker

5/5 Stars
I recently rented through Acorn. Their communication and customer service was excellent. I had a few issues on my move-in day but Emily worked very hard to sort everything out and everything went smoothly in the end.... Read more
25th Sep 2022 (1 year ago)

Z Cunningham

4/5 Stars
I lost a buyer after a few months and Acorn were back on the case and found me a new buyer within 10 days to keep my purchase on track. Would recommend.... Read more
25th Sep 2022 (1 year ago)

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More agents nearby

  • Martin & Co - Crystal Palace Logo
    Martin & Co - Crystal Palace 0.05 mi away
See more agents in Anerley/Penge

More Acorn branches

  • Acorn - Sydenham 1.28 mi away
  • Acorn - Forest Hill 1.90 mi away
  • Acorn - Streatham 2.40 mi away
  • Acorn - Dulwich 2.75 mi away
  • Acorn - Brockley 3.19 mi away
  • Acorn - Catford 3.33 mi away
  • Acorn - Peckham Rye 3.35 mi away
See all Acorn branches

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.

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