Thompson Vales hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Thompson Vales does have 87 reviews, with an average score of 4.7/5 If you're looking to sell in Norbury, you may want to choose an agent with more experience. Covering this area are other estate agents, such as The London Broker and Stevens Property Services. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.
Opening hours
Monday9:00am - 6:30pm
Tuesday9:00am - 6:30pm
Wednesday9:00am - 6:30pm
Thursday9:00am - 6:30pm
Friday9:00am - 6:00pm
Saturday10:00am - 4:00pm
SundayClosed
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Thompson Vales Reviews (87)
Have you used this agent?
91%
1%
2%
0%
6%
Kasia
When I was searching for a new flat ( October 2023, apologise for late review), I found myself in a challenging situation. Dan, the estate agent I met during a viewing, was not only nice but also incredibly professional, offering valuable advice throughout. His assistance didn't stop at the viewing. He actively supported me while putting forward my offer and efficiently handled all the necessary paperwork. Thanks to Dan's swift actions, within a week from the initial viewing, I had the keys to my new place. I'm very grateful for his understanding of my urgency to move in quickly. I highly recommend Dan and the company for their exceptional service and commitment to helping clients swiftly transition into their new homes.... Read more
25th Dec 2023 (17 weeks ago)
A Balinas
The staff are unprofessional shouting on the phone and don't let people talk, they need to be trained better. The expectations for rent they are unrealistic they ask for 105.000 £ salary combined for the people rent a 3 bed property. When my husband call they ask for 90.000£ .... Read more
9th Dec 2023 (20 weeks ago)
M Ioannou
Great Agents very professional in every way. As a landlord who is not local I rely on Samuel Estates to deal with every aspect of the letting process. A special mention for Steve who has managed my properties for many years and makes it a stress free process.... Read more
23rd Nov 2023 (22 weeks ago)
S Hohn
Ryan Chemaly brings utter shame to this Estate Agent with his lies and arrogance. He told us we had to leave, weeks before our section 21 notice had expired, along with many other rude intetactions from him. Shameful, utterly corrupt and dusgusting behaviour from someone who knows legally, this was totally illegal to do in the UK. Ryans narcissistic behaviour towards women is absolutely horrifying, and i cannot comprehend, why anyone would want someone like this, representing their business.... Read more
16th Oct 2023 (6 mo. ago)
M valsania
Great agent! Always available to give you more information! I had a great experience. Daniel jumain made the moving very smooth. Thank yiu... Read more
5th Oct 2023 (6 mo. ago)
L Alsouki
Thank you Mr. Daniel for making my move to the Uk easier, securing a property with Samuel Estates was the best choice, very professional staff and very helpful. They address all concerns within a timely manner and with extreme efficiency.... Read more
10th Jun 2023 (10 mo. ago)
V fillery
Brilliant estate agents, especially Steve who is very knowledgeable & helpful. Would highly recommend ????... Read more
9th Jun 2023 (10 mo. ago)
D Neale
Illegal Gas Supply, Sewage Issues, Unauthorized Entry, Leaking Ceiling and Rude Staff
If you are thinking of renting a property through Samuel Estates - I can only encourage you to look elsewhere. I have been in my property for less than 5 months and since that time:
- The gas supply was shut off leaving me without heating and hot water as the supply to the property was found to be illegal and unsafe.
- The property was entered without permission from the landlord's team.
- Raw sewage issues leaving the driveway covered for days.
- A leaking ceiling, leading water to enter the property.
- Months to find out and set up utilities.
- Asked to take out insurance on the landlord's behalf.
- Broken fridge.
- 2 Months to fix entry system issues.
And the list goes on.
I rented a “newly” refurbished property from Samuel Estates back in December and since then issues have not ended. The most shocking being when chasing Samuel Estates to let me know who my utility providers are months after moving in, my gas supply and next doors being shut off without notice by the gas network - as it was an illegal and unsafe supply.
Leaving the property without heating and hot water. Where Samuel Estates only solution was to find short term accommodation at our own cost or ending the tenancy. They did the bare minimum they could in the situation. I approached Samuel Estates with solutions to get hot water back into the property which was when my property manager Luisa continued to raise her voice down the phone yelling “oh my god” and demonstrating a clear lack of professionalism and inadequacy in dealing with the situation - or having to support further than the absolute minimum they could do. Samuel Estates conveyed they saw a kettle and a bath as a suitable source of hot water and when talking to another property manager Steve my complaint was minimized when being told “well i grew up in a house without hot water”.
Only when Lewsisham council stepped in informing Samuel Estates and the landlord that this issue would warrant likely legal action did the approach change.
I have had to continually chase Samuel Estates for responses to emails and issues. Even when raising a formal complaint about the conduct of their staff and the property being entered without my knowledge, my email went unanswered for two weeks. I again had to chase to even get a response to this.
I am informed that each property manager deals with over 150 properties each. Which goes some way to explaining the below then satisfactory service. But it is clear to me Samuel Estates have an incredibly poor systemic attitude towards tenants and have little ability in taking issues seriously and handling them professionally and maturely when they arise . When raising an issue on the phone, Luisa, my property manager laughed down the phone. Leading me to ask for the matter and her conduct to remain professional.
If you are thinking of dealing with Samuel Estates I would recommend setting your expectations very low to avoid disappointment. The above is only a very small account into the enormity of failings I have experienced and continue to experience.... Read more
22nd May 2023 (11 mo. ago)
M bogdan
Many thanks for your help to buy our house ????. Professional service... Read more
21st Apr 2023 (1 year ago)
O Bello
They were very prompt and good communication line... Read more
20th Apr 2023 (1 year ago)
J Brown-senior
Steve is our property manager, he is amazing, any query we have is always answered, any issues that require contractors are always booked in within a matter of days after reporting. Glad to have picked Samuel estates.... Read more
4th Apr 2023 (1 year ago)
Butterfly
This estate agents is really efficient
David /Dave has fantastic customer service skills- he is patient and understanding ,
Steve is Awesome - customer service is second to none.- I believe these two individuals are an asset to the letting Team... Read more
23rd Mar 2023 (1 year ago)
C Cheung
Rented a place in London through Samuel Estates even when I was still living abroad, thanks to the fantastic Bilal Jamil who was so helpful throughout the whole process, helping arrange the virtual viewing and following up promptly right through to the move in date. Thank you so much Bilal!... Read more
22nd Sep 2022 (1 year ago)
N Sanchez
We found a new place to rent through Samuel Estates and our experience so far has been quite positive. Bilal, who has been our main contact responsible for the "onboarding process", signing contracts etc.. has been very helpful and responsive solving all our questions promptly and keeping us updated during the whole time.... Read more
11th Sep 2022 (1 year ago)
L Berglund
Bilal and Aleyna were both extremely helpful during our latest search for a flat.
Booking viewings via email was painless, and the whole offer and referencing process was very smooth.... Read more
1st Sep 2022 (1 year ago)
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.