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© GetAgent Limited 2024
- Shipways - Shirley
Shipways - Shirley
Closes at 4:00pm
208 Stratford Road, Shirley, B90 3AG
With our local market knowledge and insights, we've been offering our expertise to help people sell their homes throughout the West Midlands.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 7:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
Shipways - Shirley Reviews (309)
Have you used this agent?
89%
3%
0%
0%
7%
J oakley
Sam is a very dedicated member of staff and has been exceptional in the marketing of my house from the valuation to viewings and then the sale. He has been keeping me updated with the process at all times. This is the second house he has sold for me.. definitely will be using him again !! Thank you Sam
17th Apr 2024 (3 days ago)
M Bashir
Smooth and convenient renting transition . Keep the good work up ????
27th Mar 2024 (24 days ago)
Graham
Oliver and lauren from the rental team were excellent, they made finding a tennant for my property straight forward and stress free. They kept me informed, answered any questions i had, and guided me through the process.
26th Mar 2024 (25 days ago)
A Basit
Oli and Lauren provided exceptional service, making the entire process smooth and easy.
26th Mar 2024 (25 days ago)
K Shafi
Lauren and Oli, from the Shirley branch have gone above and beyond to help with my autistic son to secure a property in Redditch, so he can become independent. At one point it looked like it wasn’t going to happen, but with their help he will be moving in very soon.
We are so thankful for all they have done to help our son and us
Thank you both once again.
26th Mar 2024 (25 days ago)
P Murphy
We've had such a positive experience with shipways and especially Sam. He has worked tirelessly to help bring about the sale of our house and we would definitely use shipways again if we moved house. Great job Sam and shipways ????
26th Mar 2024 (25 days ago)
P Chauhan
Thanks for all your support and help in selling my house, keep up the great work Sam
And thank so much Amber for your help too.
22nd Mar 2024 (29 days ago)
Harvi
Amber from Shipway (Shirley) was highly professional but also supportive of making the right decisions. I would like to thank Amber and the team and would 100% recommend this branch!
22nd Mar 2024 (29 days ago)
S Rahman
Suddenly similar multiple reviews are added on same days here praising Oliver to cover 1* reviews that mentioned Oliver’s bad performance. Seems fake reviews.
22nd Mar 2024 (29 days ago)
T Howell
Very easy efficient and friendly team especially Oli and Lauren.
21st Mar 2024 (30 days ago)
S Jones
Had a viewing on a rental property with Oli and it went amazingly he was very informative and epithetic about my situation would highly recommend
20th Mar 2024 (4 weeks ago)
C Maie
I have recently had a very pleasant experience with Shipways Shirley branch! Oliver helped me to view 2 properties, he was very efficient, professional and came well prepared for both viewings.
Dealing with Oliver has made my experience with Shipways stress free as he delivered fantastic service throughout.
I am now settling into my new property thanks to the help Oliver provided.
I could not be more grateful. Highly recommend!
20th Mar 2024 (4 weeks ago)
S Rahman
I don’t have a good experience with their letting team. I travelled and went to Solihull for viewing But just few minutes before viewing, Oliver called and cancelled the viewing. Then he made me sure to set a viewing on a specific day next week. But he didn’t arrange that and not replied back to my email regarding that. When asked me over the call, he kept on giving me unsatisfactory reasons. Then i suddenly received a message from Oliver’s colleague that there is a new date for viewing . when i called her back, she told me that they have let the flat to someone else. It appeared as very much disappointing for me as I was very much interested in this flat due to its location and kept on waiting for a week for the correspondence from them which wasted my time, energy, money in travel. It displays disrespect to customers by their actions , lack of communication, lack of clarity, lack of authenticity , sincerity, and commitment, display ambiguous and very confusing behaviour. I am particularly very disappointed from Oliver. He displayed lack of responsibility , lack of proper and decent communication, no care for customers when they are waiting and not clear about the situation, not timely reply of emails and their resources that customers spend in form of time, money and energy by engaging with Oliver’s untruthful commitments , communication and actions.
Few things I can suggest that may help you to Improve:
1- Letting agents should make sure they have everything to show the customer property a day before viewing . Don’t cancel viewing at last minutes, few minutes before or couple of hours before the viewing.
2- Give very clear situation to your customers.
3- whatever you say to customers, do it . never miss it.
4- Reply back to emails immediately or atleast on same day or within few working hours
5- don’t keep your customers waiting for your response
6- whenever a customer asks anything on email, don’t miss replying back to them
7- keep humble and welcoming voice tone . i felt Oliver’s voice was very over- confident whereas his service was under-confidence. Both should match . voice should display humbleness, service, calmness, slowness as if you are giving full attentiveness to customers and are not in any rush. if this is not possible due to lack of staff then hire more people.
8- If customer doesn’t attend your call, always leave message on email as well.
9- when customer leaves bad review on Google, never call them to ask to edit or remove the review. it will make customer more aggressive. as customer is already unsatisfied and angry with you. and now you are asking him another favour for yourself when actually customer is already pissed of from you and didn’t receive service from you what he expected . Customer will get more angry on this request. and will would like to add another harsh review for you. When customers are angry, stay calm, and try to think what you did wrong or offer apology and your help. but never say them to delete or edit review directly or even indirectly. when you will appologise and be good with customer, customer will automatically change his mind and his anger will change to calmness as well. and he may then automatically edit / remove review.
10- Never beg, chase or keep on talking to customer when they want to hang off the phone and don’t want to talk to you. talk brief, to the point , and display helpfulness to customers when they are angry instead of asking those customers for help to save your job and edit/ remove google review.
11- understand customer’s physchology. All humans have almost same mentality. customers want commitment from you, quick response from you, action from you what you say, prompt reply, humbleness from you, calmness from you, to give them clear and honest picture, don’t tell them just that you can’t do anything. give solution to customers, don’t leave just comment oh i can’t do anything. you are there to help customers. make them feel that you are really helping.
I hope this will help you to improve your service and reflect. Wish you all the best.
20th Mar 2024 (4 weeks ago)
C L
So in at the start of December we applied for a rental property we liked it a put a holding deposit down on the property everything was going well until we had a slight change of circumstances but was told it wasn’t a issue and that we still qualify at this point Lauren was amazing so was Ollie both nice and polite and kept us up to date, once we got into January the communication stopped and so did the process after trying to chase it up a few times and getting nowhere we decided that maybe the guys need more time so after a few weeks without any contact from shipways we gathered that we hadn’t got the property, we hadn’t been told otherwise and had zero communication from the agents to ourselves regarding the property so on the 12 of feb I asked Lauren if we could get the holding deposit back and was told Ollie would be in contact us, as of today we are still waiting for Ollie to contact us about the holding deposit
Based from my personal experience I wouldn’t recommend using these agents for a property due to lack of communication, both Ollie and Lauren were very polite and professional in the beginning just not sure what happened as time went on :/
19th Mar 2024 (5 weeks ago)
D Buckley
Can't thank Lauren and ollie enough for going above and beyond to help me obtain the perfect property. I know I was asking alot so I'm extremely grateful for coming through
19th Mar 2024 (5 weeks ago)
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More Shipways branches
- Shipways - Harborne 6.10 mi away
- Shipways - Castle Bromwich 6.71 mi away
- Shipways - Redditch 8.68 mi away
- Shipways - Great Barr 10.24 mi away
- Shipways - Great Alne 12.38 mi away
- Shipways - Dudley 12.80 mi away
- Shipways - Hagley 13.41 mi away
- Shipways - Kidderminster 17.84 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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