We’ve been using Elms as our letting agent for our property for 6+ years. They’ve removed so much concern from the letting process. Rutland the owner is incredibly authentic and honest about fees - which I find to be fair.
I used to live in the area and helped organise a few community projects such as a communal herb and flower garden nearby. Rutland very generously donated to help us fund this. This left me with the impression that he is the type of person that genuinely wants to improve the area.
I also like that they take a hands on approach to fixing problems. Rather than send a tradesperson to fix a simple issue such as a fuse, they visit the property first. Special thanks to Jade who has done this many times.
Elms Estates have managed my property for me for many years. I have always found them responsive and efficient in dealing with repairs and inspections. They also lose no time in finding new tenants and checking their credentials. Their invoices are clear and concise and Rutland and Jade have been very personable throughout. I recommend them to all landlords.
Had a great service from the sales team in Stratford. The level of market understanding is immense for the senior staff. They helped me through a very difficult transaction and made it feel easy. Highly recommend them the even arranged my mortgage. Fantastic!
Just a bunch of thieving criminals. When we were in the property rather than sorting problems they just tried to point the finger at us instead. This includes a gas leak in the property. Now we have been moved out and away from that hell hole it has been 2 years and they still haven't paid us back our deposit. I have spoken to the landlord, he told them to return the full deposit, they are ignoring him and us and just stealing our money.
They are a bunch of thieving criminals and need to be shut down.
I have been working closely with Roz of late and the service has been nothing short of Excellent. Roz has gone above and beyond and kept me informed at all stages of the buying process.
If you are looking to buy and want to work with the best agents, then look no further than Roz for your housing needs.
Thank You Roz
Completely ignorant. I told them specifically what we were looking for. They showed me the complete opposite and pretended it was perfect for me. They will try and sell you whatever they have on their books rather than what you want.
I have just moved into my new house with the support of David Key; everything has been managed with professionalism and politeness. Many thanks to Andrew Seemungal for helping me in the process!
David Key advertised some good rental properties. Andrew Seemungal is the Senior Negotiator there and helped us close a contract for a price that was within our budget. Any problems Andrew was quick to ensure that they were resolved which made the experience easier as it can be quite stressful. For me the courtesy, honesty shown by Andrew is what prompts me to post this review.
thank you so much Inner City Estates. Thanks in particular to Lenka really helpful
A Google User
We had an extremely smooth process before our move in date. Until we moved in and found out that some of the items that were listed as KEY FEATURES were actually not something that we'd have access to. Moving into the new development, we were advised that we'd have to use a nearby building for our "key features" until our building is complete. I will add the listing, for your own judgement. The building that we have temporary access to, has and will continue to have all of the key features, we will ONLY have a gym and concierge. To move, is to uproot yourself and in this case your family. I write this, very disappointed because everything else was smooth except for this blatant false advertisement, listed as KEY FEATURES. I called, to get clarification, because upon our arrival, we were told that our building will not have such options, ever, and that we will only have access to the other building until our building's gym is ready, and not after. When I called, I spoke to a rep that answered kindly, as usual. When I told her of what I had been told, to my surprise, she began to speak over me, advise me that my "husband was told this" at the viewing (which she wasn't at by the way), etc. I asked her directly of each "key feature" individually, asked her, had he been told that two of the four "onsite key features" would not be available? She then said that she's sure her colleague advised my husband. (Although before she said he was told "at the viewing"). I expressed my disappointment, we pursued this listing based on THEIR description, based on being advised that the KEY FEATURES and the "ON SITE" services/options that are not currently available, will be available. It is very unfortunate as we were especially excited about our new home, especially because of the options that we will not have. It's a beautiful area, beautiful home, but stop the false advertisement, it's not right and it's unnecessary.
Ludlow Thompson at Bow were very prompt and organized in providing me with the information I needed in order to attain my tenancy for the flat I wanted. They have been extremely polite and approachable throughout the entire process, answering all my questions and queries and ensuring that I feel at ease to discuss any concerns with them. The way they work is very organized and therefore, easy for the customer as there is no confusion. Wonderful customer service and genuine effort is taken to win the customer/tenant's trust!
Avoid. If you reach out about an apartment you will be spammed by different people even if you explain that you’ve already found something and no longer want emails.