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- Urban Estates - Gravesend
Urban Estates - Gravesend
Opens Monday at 9:00am
20 Windmill Street, Gravesend, Kent, DA12 1AS
Selling with Urban Estates –
When choosing the Right Agent you must feel confident that they have your Best Interests at Heart, Will offer you Professional Honest Advise, and be on hand every step of the way.
Exceptional Service for a Great price – Don’t Take Our Word for it, Check out our reviews and see why so many people Choose Urban Estates
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Urban Estates - Gravesend Reviews (25)
Have you used this agent?
52%
8%
0%
4%
36%
N Ribeiro
Communication is a word that hasn’t found its way into their vocab. Took 2 months to get my deposit back after being promised that the payment has been made each time I was lucky enough to reach their office. If they promise to call you back, don’t believe them, good luck trying to get an answer to any email. Worst estate agent, wish someone had warned me before signing the lease.
23rd Feb 2024 (8 weeks ago)
T Saint
This Estate agent thinks it is ok not to pay rent on time, not answer emails, charge for work but supply no receipts. Swearing and name calling (this was the owner and his wife which was very intimidating) Ringing my tenant up swearing about me to them. Little do they know because of their incompetence I have had to be contact with the tenant direct to get things sorted out for them as they lack of communication was causing issues. They then paid the deposit back into my account no proper hand over. And told the tenant to pay the last months rent into their account I have read other reviews which say simular things and when I questioned this the Owner said i dont care about reviews.
15th Feb 2023 (1 year ago)
M Co
Changed the locks before the last day of tenancy and Unlawfully holding my property. Rude, misleading and dishonest. Refused to be allowed back on the property, prior to my last day of tenancy and was not allowed a checkout report.
Would not recommend this agency and for whoever wants more details about my own case …feel free to contact me.
This will also escalate and will be made public if the court will allow it.
29th Jan 2023 (1 year ago)
G Singh
Worst agency, greedy, disrespectful
22nd Nov 2022 (1 year ago)
A Anonymous
Terrible, painful, cheap and disgusting service. They are arrogant and greedy. Would NOT recommend anyone to rent with this agency as they take you for granted, think you are a fool and lack communication skills. Lots of hassles encountered with them. Firstly they rush you to move into the property and take your deposit as quickly as they can. Afterwards, they take long time to log the deposit money in the government mydeposit account for protection. I had to chase them daily and showed them the legality behind deposit scheme. Then I had to myself go to their office to eventually collect my deposit certificate due to their numerous excuses. Very unprofessional and rude when they communicate via emails, treat you with no respect whatsoever. Many of the emails are only acknowledged after several chasing. Secondly, after leaving the property within my tenant rights, I was blamed for many existing issues in the house which were already clearly stated in their own inventory list. They wanted contractors to come and quote and for me to pay for it. They complained about petty wears and tears to deduct moment from the deposit. I had to keep track of all evidences to show that they were in the wrong as they are liars. Bunch of money makers! Also felt discriminated by the attitude and verbal words used by the director. They fully take advantage of you and treat you as if you’re nothing. Worst experience ever!
19th Nov 2022 (1 year ago)
M Kendera
lovely stuff. I'm renting through this agency
2nd Oct 2022 (1 year ago)
B Brown
Disgustingly bad service, a deceitfully greedy agency.
I would not recommend the use of this agency to anyone looking to rent a property - on the other hand, if you're a landlord with no care on the treatment of your tenants, Urban estates may be for you.
It's unfortunate that I cannot give 0 stars.
17th Sep 2022 (1 year ago)
R Honour
Having driven across the Dartford bridge for a 10am viewing, I recieve a call at 9.30am to be told they do not have the keys to the property and need to cancel the viewing, despite yesterday re-confirming the slot booked. Complete waste of time & money.
27th May 2022 (1 year ago)
J Romero
They were not very professionals with us, there are worst agencies out there, but there are much better ones also
8th Mar 2022 (2 years ago)
O Howdy
I have rented my property through Jodie that worked for urban estates. Now the owners wife has taken over. Over the past four months I have not had my rent paid into my account when it should have,so each time I have had to chase it in order to be paid. This month I have waited 16 days and still it hasn't been paid. My tenant pays bang on time every month so it's not her. I have contacted urban estates and spoke to the owners wife each time. I have had to start a complaint through the estate agent ombudsman this morning. I cannot believe the way I have been treated by this company. I have now taken my properties off this agent and gone elsewhere. Jodie is a major loss to all us landlords ( would be nice to know where she has moved to).
15th Jan 2022 (2 years ago)
S Harker
Recommend this company 110%! Especially Lucy & Fiona! My move was not the most straightforward, but they went above and beyond to make it as smooth as possible. They definitely give a more personal experience compared to other larger 'chain' companies. Nothing is too much trouble, they even stayed late for me because I was stuck in traffic. I've said it already... but thank you so much!
5th Dec 2021 (2 years ago)
E Southfield
Very helpful, quick responses
29th Sep 2021 (2 years ago)
A Elcome
Viewed a place to rent, moved in quickly. No issues.
22nd Feb 2021 (3 years ago)
I Kirk
Excellent Estate Agent. Our sale was a particularly difficult one, which was dealt with in a calm and professional manner, ensuring that we had a good outcome. They also manage a letting on our behalf. First class in both respects. Individually tailored to our needs.
24th Jan 2021 (3 years ago)
T Baxter
We purchased house through Urban estate. We can not thank you enough specially to Jodie, she is really helpful through out the purchase. We will highly recommend them.
1st Aug 2020 (3 years ago)
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- % of asking price
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