I worked most closely with Giles Sparkes (sale valuation) and Billy Brooks (sale negotiator) regarding the sale of our flat near Canary Wharf. Both are very nice persons and experts in their job. Billy managed to find a good client to make an attractive (= high) offer to buy our flat after a short time of viewing. In short Foxtons managed to sell our old home in order for us to buy and move into a bigger house in 4.5 months, which is a very short period of time in the current market condition in 2018 (i.e. before UK leaves the EU in March 2019). Our experience showed Foxtons at their very best. Giles, Billy and other members in Canary Wharf took many people to view our flat, e.g. there were 10 views in the first week versus 5 views in 2 months with another smaller estate agent we used prior to Foxtons. When it came to the final few weeks before completion and it was very tense because we needed to keep our buyer and made sure that person was happy, Giles helped Billy to work with all solicitors (my buyer, my vendor, and ours) and all estate agents in the chain to get things done quickly, i.e. they almost did the job of the other estate agent in the chain. Once in a while, I also talked with the manager (Mr. Thomas Holmes) of Giles and Billy, and it appeared that the whole team was very aware of our flat and its current situation. This is the main difference between Foxtons and our previously used estate agents who usually did not have the capital and human resource to rigorously and intensively get the job done quickly. There were ups and several downs along the way, because there were in total 3 buyers who expressed interest, put down (and some withdrew) offer, but Foxtons (especially ones at Canary Wharf Office) is worth every penny of their fee.
They are fancy and good. till you pay, then they will. not give a f. about you. Lucky for me I am quite persistent and almost took them. to court to get refunded all our money. Totally unprofessional and not organized.
They helped me find a good flat in a really good area, at a price way bellow the average. I was out of the country at the time and the whole process was straightforward and easy, from exchange of documents to a Skype visit of the house. Lived in that flat, managed by them, for 2 years. Always prompt, always quick to arrange for repairs. I would recommend them in a heartbeat :)
Franklyn James management is terrible!
Highly not recommended ! They just disappear when we need help!
Dovile and Fiona did't reply to our messages when our boiler stopped working this winter - they didn't reply when our neighbor complained about having water dropping from their ceiling - They prevent other services (repair and inspection contractors) to do their work properly by providing them with incomplete set of keys.
Franklyn James where are you?
After many visits and viewings of houses & flats with other agencies, one visit with Knight Frank and the perfect home was found. Chris Nguyen was my estate agent and he did a brilliant job. All questions answered as soon as possible and any problems were sorted without having to chase or double check. Chris was extremely professional and welcoming both in person and via emails/phone calls, also very patient which was a big bonus for me as I had about 10 questions per minute at many points. A great estate agency and the staff was very impressive. A big thank you to Chris and his team for finding me my perfect home, I would recommend them to anyone trying to find a flat/house in London. Definitely worth it.
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
Rented my property with them for 20 years and whilst they have undergone many changes in recent years including the new name. They have always found great tenants and provided me with excellent service. Had a small issue recently and the team where really great at getting everything sorted out.
My experience with their letting and full mamagement service was poor. They are not very professional compared to other estate mamagement agents we have dealing with.
Max was knowledgable and informative, great service.
This agent wastes peoples time as most advertised properties are fake and they flood Rightmove with these ads which you have to trawl through to get to the real listings on with other agents. They list the same property multiple times but with different number of bedrooms. They have properties on some roads, where the photos clearly are from a completely different area.
We have been letting our flat with Knight Frank in Canary Wharf during the last 2 years and we can only say positive things about Christopher Paxton and the team. Very professional and reliable team that we would highly recommend
Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned.
Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle.
The amounts they charge are over priced, for instance key replacement for the window was charged at £75.
Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.