Carter Jonas has just successfully marketed and rented out my Cambridge rental apartment for me - Good communications, friendly and helpful team, cost effective service - in fact (as usual) I didn't have to do anything but sign on the dotted line!!
Very disappointing and frustrating experience renting with this branch. Here are the top three reasons:
1) Carter Jonas provided the wrong sort codes and account numbers for the standing order.
2) Delayed construction/inspection process where updates/changes were not passed proactively (I had to call for this info).
3) High fees that did not represent a professional organization focused on customer service.
Had a great experience with Richard at Cheffins. We placed an offer on a home and completed just 6 weeks later. He was responsive and helpful and, despite the fact that the seller was his client, I felt that he also advocated for us as a buyer. Great experience.
Adam and Sarah Croxford
Not great service at all. Do not call back
When asked if vendor would consider lower offer Just said no without checking. One week later property on with another vendor at discussed price. Another property offer made (sensible offer £5k under). Consistently chased for update. 5 months later that property was still on the market.
We recently sold through Pocock and Shaw’s Burwell/Newmarket office and the whole team were amazing. We were in a long chain and they went above and beyond to get all parts of the chain moving. An incredible and hardworking team, I cannot recommend them enough. They were compassionate and helpful in a difficult market and kept me updated every step of the way. If you want clear communication, with staff who go out of their way to make your move happen then Pocock and Shaw are the agents for you! A formidable team to have in your corner!
Too expensive. Shame they don't look after the everyday person when it comes to renting or a good customer
The sale of my property was dealt with by Ben and Rhys who were highly professional. The level of communication was fantastic, friendly and helpful at all times and they were able to get my property listed and sold within just a few weeks (unlike Purple Bricks who are shocking and should be left well alone!). I wouldn’t hesitate to use C21 again in a heartbeat and can’t thank her guys again for all their help and friendly support - they really go out of their way to ensure everything runs smoothly. Thank you guys!!
Advertising properties that are not for sale and then cold calling and sending emails informing have people wanting to buy. Have told century 21 property is NOT for sale its for LEASE. 2 years later still no luck and still emailing and calling.
Hopefully Sean Mayers, Aisha Burwell, Amy Parker, Ami West and the rest of the crooks will get this message through that I am not selling my place.