Holly Harrison and Blair Balloch were both professional, helpful, and responsive in assisting me with my lease and renewing it. Also others who answered my email questions about getting set up. DJAlexander clearly has an organized effective system in place
and seems to cover the territory very well with numerous options and offerings.
Joanie April McGuigan
Extremely unprofessional, I would strongly recommend people to avoid this agency. I am making sure to upload a comment in every review page as they've put me to the most awkward situation that an agency can put someone. They do not care about the tenants ( that can be proven from other reviews with everyone having similar issues and of course DJ Alexander doing nothing to improve services)
Our story starts as, we got accepted for a flat and gave the deposit exactly at the moment they asked us. We gave our notice to our current landlord and late in the evening we received an email from DJ Alexander that the landlord saw our application and did not want to have three people. Dj Alexander just told us that this is something that they cannot help us with as it is something that the landlord wishes. We completely understand landlords wishes HOWEVER, we DO NOT understand how an agency can give the flat without having this important information from the beginning. We informed them from the beginning that we are three people for the flat and they were completely fine ( it should be mentioned that we are not HMO as we are family). Of course DJ Alexander did not take any responsibly for this horrendous services. It should be mentioned that we are still trying to get our deposit back ( which we are not scared that we will lose our money but that is another proof how unprofessional this agency is).
Of course, I will make sure that this review will be on every single review page and inform every person that I know about this HORRIBLE experience, knowing how difficult is finding a flat in Edinburgh.
Lastly, it has to be added that the flat ad was saying for a deposit of £500 but they asked us for half rent plus an added £300. However, even with the ad misleading us, we did provide the money without making any scene. This is EXTREMELY UNPROFESSIONAL from every angle.
I have been working with Ace for the last 7 years. They managed my 3 rental properties while I was living overseas.
I am extremely happy with the service they provide me. They are very responsive to both my communications, and my tenants. This attention to detail ensures that my flats are kept in great condition, my tenants are happy, and I can have peace of mind knowing my properties are in good hands.
I would recommend Ace to any landlords or tenants.
I have been renting a flat with ace property for the last 9 months and I have been hearing weird noises in the walls... at first I thought it was mice, and then I thought it could be rats... only to discover it is actually a snake called Wendy :@
We had a wonderful experience letting our flat through Charles. He couldn't have been more professional and we felt very supported throughout the whole process. We are so grateful for all his hard work and would highly recommend him to anyone who is thinking of letting their flat.
Rod Leslie of Savills was not impressive when approached about potentially disposing of a commercial property.
I have been delighted with my new tenants, and delighted with Fineholms professionalism and how quickly they found me tenants. I cannot fault the service we have received.
Have rented several flats over the past 8 years in Glasgow and can confidently say that Fineholm is the worst letting agent I've ever had the displeasure of dealing with. Unprofessional, inconsistent, incompetent and made up lies to try and keep out deposit because we did not extend our lease. Would recommend anybody else except them, avoid at all costs it is not worth it!