Very professional team. 100% reccomeded as letting agency. Nothing but praise for their attention to detail and helpfulness from day one.
Did not give us our inventory when we moved in, did not give us our quarterly inspection report after being asked twice, and would not send round a qualified heating engineer to fix our boiler so we did not have heating for 2 months this winter which ultimately made us decide to leave our rented accommodation and find some elsewhere. This was completely 100% due to the service we received from Castlebrae. Agents were rude in their correspondence and even sent us official documents for someone else's property!
They couldn’t run a bath if someone else put the plug in and turned the taps on.
Absolutely hopeless, communication is a dirty word to them (2 of them who sat opposite each other would take weeks to reply to each other), don’t use them to buy or sell a property they couldn’t make it harder or more awkward if they tried, their phones only seem to work when they want to talk to you, avoid!
Hilariously some of them left to start a new company (maybe they were the bad ones) and contacted me to offer their god awful services!!!
Highly recommend S,H & H, very professional, kept us fully updated throughout the process and gave great advice and guidance.
Michaela and the team gave an outstanding service.
I cant thank Michaela and Graham enough, they really made purchasing my first property as straight forward and as stress-free as possible.
They answered all my emails and queries to the best of their ability and got me into my property almost a month before we thought we would get the keys.
I would recommend Slater and Hogg and the team to anyone looking to purchase their first home or even sell their property,
James Walker was extremely helpful in assisting with me getting the mortgage and I would recommend using him as he really bent over backwards to help me get my offer.
Thanks again guys!
Nelsons have been a god send through this entire process. As a first-time buyer I had no idea what to expect, made what I thought was going to be a difficult process a much simpler one! I dealt with Kristen Olverman who was an absolute pleasure to deal with, super friendly and highly knowledgeable. Always kept me updated never had to go chasing her for an update. Kristen took a weight of my mind buying my first property as I knew it was in her very capable hands.
Highly recommend Nelsons!
My experience with Neilsons started of Great. Dealing with Dave he was very efficient and quick to respond thought the whole process. However there was an ongoing Roof replacement on the property I was purchasing . I had raised my concerns to be investigated more to ensure I didn't have to pay for the bill. Dave passed this onto another member of the team who after consulting with the sellers solicitor confirmed I didn't have to pay for the roof replacement. The day I moved into the property I got a letter stating that I had to pay for the remaining 2/3 of the roof replacement which was just over £2000. Apparently only 1/3 of the roof had been replaced which I feel should have been picked up. This experience left me feeling a bit let down by Neilsons however It wouldn't put me off solely using Dave.
Really impressed, we own a business and phoned their Bolton office to discuss buying another, turned out it had sold. They were really helpful and responsive in helping us narrow down others to look at.
Unfortunately not really the right time for us but i have already recommended this firm to a friend who is looking too, hopefully be back soon.
Special thanks to Georgina
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!