Amazing service and support from Jarek. Moving is one of the most stressful things in a person's life and he made this painful process as smooth as it could be. He got me a really good deal in a great neighborhood and was very supportive and diligent while getting the paperwork done. He worked as a very efficient interlocutor between the landlord and me so that both parts could get what we wanted. The service in the agency was great as well, making me feel at home and answering all the annoying questions with the best attitude. I highly recommend working with this agency.
Been a month since checkout and they still have not relased the deposit. Extremely slow with responses
Found me professional tenants within 48 hours of listing my property Excellent service would highly recommend their letting department. Everyone was very helpful and very professional. Thank you to Stephanie and her team.
*** Update 31/01/2019 (11 days after my review)***
I want to acknowledged that – as requested in our initial formal complaint – the Head of Compliance at Kfh has authorised a full reimbursement of the admin fee we paid to the agency. This attention to the client clearly changes the view expressed in the fist first review.
The most awful experience with a letting agency I've ever had. They simply lied to us until a couple of days before we had to move in, when it was too late and costly for us to withdraw the offer. We agreed on a list of provisions we wanted to be included in the contract. Everything seemed fine, they said the landlord accepted them all, and when they finally sent us the contract to sign, the provisions were missing. It ended up the landlord didn't accept them. We filed a very detailed complaint with all the supporting evidence of what we were told by the agent and they said that what is written on the contract is the only thing that counts. It's a very effective strategy: they say yes to everything, but then, a few days before moving in, they send you a different contract and what do you do? Do you really want to go back to house hunting? Then you have no choice but to accept and lose.
Amazing! These guys were really proactive and constantly kept me updated. I would definitely recommend Adam Hayes!
Professional agency with some great agents. The ones I have dealt with have been extremely helpful with arranging viewings and providing suggestions based on our requirements. Would recommend if you're looking for a new beginning.
Sarah Taklo is very helpful to wife she explained very nicely to my wife and she picked her to see the property...
Not happy at all.
First of all they didn't care when we moved in if the flat was clean and tidy. We spent three days cleaning!.
Before moving in, they include a clause in the contract to pay in advance for everything, deposit, fees, inventory, but nothing when you leave. The deposit repaiment takes between 2 and five days when you leave....we asked to get it asap...and they answer like you need to read the contract...so anpolite..
They show the flat without advising previously the day they're getting in. And take pictures of private things that don't belong to the flat.
And the last is they charge you for references...
Henne and Ben have been amazing from start to finish. The process of selling a house is so stressful but they took that away completely with dealing with everything from ease of visits to keeping us updated as much as possible. When i find my next property i will definitely need dealing with Foxtons again.
I viewed over 20 properties with Henne Patel and she was by far the most helpful, understanding and accommodating estate agent I've ever dealt with. She taught me a huge amount about the industry whilst looking for my first purchase. Henne, thank you!
Having recently bought through the company I could not recommend them enough. My agent Aaron was friendly and professional at all times and no question was left unanswered. Aaron’s attention to detail and dedication is something I have never experienced before - I would highly recommend. I felt truly supported throughout my entire experience, thank you!
I have had great service from David Astburys, who worked hard to find me a property to my detailed specifications. Esteban was particularly helpful with our search, responsive and thorough throughout. I also had an extremely pleasant experience communicating with Harriet, who was efficient with all of the admin relating to the property.