Are Ace Property Sales Right For You?

Ace have looked after my portfolio for over 5 years. Very happy with the professional service they deliver

Third Party Review - this review has not been verified by GetAgent.

Very poor service - not recommended to landlords/tenants

The consultant I've dealt with (Marcus) did not respond to my enquiry for booking a viewing, instead he "replied" with an email asking back for our personal info, ignoring our question about viewing the property with our suggested dates/times.

I provided all our info as requested. However, I had to follow up myself (with email and phone calls!) to finally arrange an appointment after having waited 2 days for him to contact us.

During our call he showed no flexibility or willingness whatsoever to accommodate a suitable time/date for the viewing, which lead us to withdraw our interest in the property.

Third Party Review - this review has not been verified by GetAgent.

I would not advice anyone to use the property, ESPECIALLY STUDENTS!! Experienced a horrific customer service. Staff are very rude and unhelpful. Do not treat student with respect! very belittling! I would advice anyone who is a current tenant to use emails as correspondence so you have proof of all communications! I have lots a substantial amount of money due to the negligence i have been treated with!

Third Party Review - this review has not been verified by GetAgent.

This company will do the absolute minimum to help you. They clearly act for the landlord, not the tenant. They are poor at communication and will resist doing any work on the property; after all, there are plenty more tenants out there when you leave. In a rapacious and predatory market, this was the worst agent we have come across.

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Kornelia and Katy were very helpful with moving in!

Third Party Review - this review has not been verified by GetAgent.

1st Class Service - highly recommended, Ace has made this rental process very seem less and easy from a landlord point of view, advertising it, doing viewings, verifying suitability of potential tenants, taking payments and deposits! The team in ACE really helpful, nothing is too much trouble.

Third Party Review - this review has not been verified by GetAgent.

As tenants, myself and other flatmates highly recommend ACE Property Management. After many negative experiences with different letting agencies in Edinburgh it was extremely refreshing to be with a company who were easy to communicate with and helpful throughout the year. All staff who we dealt with throughout our tenancy were pleasant and in particular Kirsty our property agent, was fantastic at sorting out any small issues that arose. ACE will most definitely be my letting agent of choice when renting in Edinburgh in the future, many thanks again to all the team.

Third Party Review - this review has not been verified by GetAgent.

They have serious problems of communication within their staff and a certain employee is particularly rude and unpleasant on the phone. I recommend to look elsewhere for a flat! My flatmate called to book a viewing and they said they would call me back to arrange a time since I'm the one who was supposed to go to it. They never called me back. When I called them they said that the viewing is fully booked and they claimed not to have received a phone call in the first place.

Third Party Review - this review has not been verified by GetAgent.

Superb team, always willing to help and handle any issues promptly, would highly recommend !

Third Party Review - this review has not been verified by GetAgent.