Are Ace Property Sales Right For You?

I’m a new landlord and was a little sceptical about putting my property up for rent at first as it’s been in my family since the building was built. I bumped into the property manager Katy when I popped in for a last tidy up and she reassured me about all of my worries and assured me that my property would be in safe hands. Being a new landlord, I had a lot of questions and worries but Katy was able to put me at ease and talk though the entire process with me. Very glad I chose to go with Ace Property Management, the entire process has been smooth and Katy was fantastic and let me know that she will always be available if I have any future queries. Big thank you to Katy at Ace!

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Excellent letting agent who supports both landlords and tenants in equal measure

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If I could leave zero stars I would!! Flat of 5 students who paid an absolute fortune to rent a flat that was pretty disgusting when we moved in. Dealt with Stuart and Alan who were so unprofessional that it was laughable - lost count of the number of issues we reported and I'm pretty sure only two things ever got fixed. Think they thought that by trying to have a bit of "rugby banter' with the guys that it was an excuse for the shocking service we were receiving.
We ended our tenancy after a year - couldn't get out quick enough.
All the stuff we were charged for afterwards was a complete shambles as well "decoration" "painting" "cleaning" "deep clean" (even though our parents paid for a cleaning company to come in before we left!)
Absolute con artists - avoid at all costs!!

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We used ACE to sell our property and could not of been happier with the result. Ian was great from start to finish and we would recommend them to anyone looking to sell.

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I have been working with Ace for the last 7 years. They managed my 3 rental properties while I was living overseas.
I am extremely happy with the service they provide me. They are very responsive to both my communications, and my tenants. This attention to detail ensures that my flats are kept in great condition, my tenants are happy, and I can have peace of mind knowing my properties are in good hands.
I would recommend Ace to any landlords or tenants.

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Have found ACE Property to be very unprofessional. Arranged to view one of their rental properties and was informed in advance that it was an application process only (not first come, first serve). Agent was late to the viewing and didn't have any information on the property (when asked by another person viewing the property if it was an application process he didn't know). I phoned ACE immediately upon leaving the property and was told again it was by application and was informed I would be emailed with a copy of the application form. No application form was emailed and when I called to follow up was told the property had been taken by a friend of the landlord. I was told that the friend of the landlord had brought an application form to the viewing so it still counts as "by application". Also interesting because I arranged the viewing within the first half hour of the property being advertised (even before it posted on ACE Property's own website) and my viewing was the first and only viewing available. At which no-one had application forms with them....

Pretty disappointing...either advertise as first come first serve or application only. Huge waste of everyone's time.

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Ace have looked after my portfolio for over 5 years. Very happy with the professional service they deliver

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Very poor service - not recommended to landlords/tenants

The consultant I've dealt with (Marcus) did not respond to my enquiry for booking a viewing, instead he "replied" with an email asking back for our personal info, ignoring our question about viewing the property with our suggested dates/times.

I provided all our info as requested. However, I had to follow up myself (with email and phone calls!) to finally arrange an appointment after having waited 2 days for him to contact us.

During our call he showed no flexibility or willingness whatsoever to accommodate a suitable time/date for the viewing, which lead us to withdraw our interest in the property.

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