I dealt with Brooke Williams at the Bromley branch and must say the whole experience was seamless. From initial viewing to making an offer and collecting the keys Brooke was there for me every step of the way. Amazing service from start to finish when I collected the keys. I will never use another agent again apart from KFH as the experience with them is so superior to every other agent I had dealings with. Don't waste your time with anyone else go to KFH as they are absolutely brilliant and Brooke is one in a million. Keep up the amazing work. Well Done !
Poor service from the branch manager, quite rude too. Shame as other staff were professional at least. I will return when management changes not before. A pity as KFH have several good branches in the Crystal Palace to Bromley region.
Dealing with the highly professional team at KFH has been a blessing. I am a landlord who lives abroad and needed everything to be managed remotely. They moved quickly to secure new tenants for me and have moved them in without any fuss or issue. Many thanks Anita, Jason, Megan and Jan. Kind Regards
With our property, we've been given an opportunity to view it very early (even before an advert was put online) which finally resulted in an accepted offer after 7 months of being on the market. So the experience of working with KFH itself was good. However, the solicitors recommended by the agency (Beverley Morris & Co) were ABSOLUTELY TERRIBLE and UNBELIEVABLY slow. Following that advice was a mistake.
My wife and I first time landlords letting our family home in Bromley North and we had plenty of misgivings. We went through 5 other agents in Bromley before eventually striking gold with Capital. We highly recommend to Rob and his team.
We were frustrated with the corporate Countrywide “set menu” offered by many of the so-called local agents in Bromley. Capital crafted an “ala carte” full management package unique to what our property would brings to their portfolio.
On level of rental income Rob’s team delivered what he originally promised. They used a professional photographer and the superb photos really sold our property. We were very impressed by all members of Rob’s team we had the pleasure to meet.
I’m a bit of a control freak and my only criticism is the steps to get on the market, weren’t made crystal clear in advance. We had expected to be able to review and sign off a draft of our listing before it went live on rightmove and zoopla. As it was his son Jack gave an excellent write up overall, with just a few detail that needed correcting after the fact!
Ryan is the youngest member of the lettings team in Bromley and carried out all the viewings, but and we quickly learnt to trust his gut feeling. My background is corporate and I was hoping to find another Canary Wharf commuter. However Ryan was sure the he had the perfect self employed couple and it turned out he was right!
Our tenants have been in a couple of months now and we’ve just started interacting with Amber and the property management team. So far very pleased with their attention to minor but crucial maintenance vital to preserving the integrity of our property.
Had some concerns at first however after raising the issues with rob the manager he was happy to help and adress any issues and has since given me his personal contact should i have any further issues. Greatly appreciated his input.
We Would like to thank ALAN DE MAID on behalf of the team at Safety Guide ltd for the kind help and support the business have gave for the educational booklets going into the Edgebury Primary School We are always striving towards helping the children in as many ways as possible for there future... Thankyou from all the team at Safety Guide..
Safety Guide LTD
Excellent service from Peter, Deana and the whole team at ADM in Chislehurst. Whilst both selling and buying property is always stressful, and compromises are inevitable, they were able to secure a purchaser for our property in good time enabling us to move onto our next house, and we were kept regularly updated.
Special thanks to Jon Stuart (Capital Private Finance) who made the mortgage application process very easy and was able to secure us the funds needed very promptly, this enabled us to proceed with confidence knowing finance was in place. Thanks again, Jon and Sarah.
Outstanding service from James Smith (Branch Manager) and the team.
It was my first time using the estate agent, I was impressed with the service - in this particular branch. I didn't bother to go elsewhere after I done some research myself, they seem is the one letting out most of the properties in BR2 - in super fast speed. So, if you are looking to let out your property or rent, this is where to go.
Thank you so much for your help, James and the team.
Unfortunately, pretty useless. Bought from them and had impersonal and fairly consistently incompetent service from our particular estate agent. She didn't listen when they called us asking questions and didn't answer questions when asked. Would recommend avoiding selling or buying if possible.
Thankfully the branch manager stepped in and fix to mistakes.
The most pro-active agency I have worked with, modern thinking & marketing, sales progression was fluent and fast. I recommend over others
Dealing with Ernest-Brooks International made my journey to sell my property seamless and put my trust back into agents. They were professional, friendly and very efficient. Thank you once again, I shall be returning.