1
First didn‘t receive a call back when I had left a number (I called at 5.30pm when they are supposedly open but their answering machine said no one was available); ended up having to call them myself, their advisor agreed after some emails with seller and me on a time, send a confirmation email and all sorted for my viewing.
Then day of the scheduled viewing another employee calls me to say that the agreed time actually is half an hour after their working hours for them so either I make it earlier or the viewing wouldn‘t go ahead. They had agreed on it in the first place?! Clearly not interested to make a sale with this inflexible approach. I‘ve done various viewings and mostly estate agents go above and beyond (as you would expect in a sales team) also in terms of communications so absolutely don‘t settle for this brand and branch.
Since I was unable to move work commitments on short notice I couldn’t view the property at all, they were entirely unhelpful, not suggesting alternative times, not using any sales tactics and verbiage at all, seemingly just wanting to do the least work possible and log off.
Very poor service overall... Read more
15th Mar 2024 (13 days ago)