Hern & Crabtree, Llandaff are a professional team who provide an excellent service. Our launch day provided a no-nonsense cash buyer who paid the full asking price, allowing us to buy our dream house in Pembrokeshire. Mike and his Team were supportive and gave us confidence throughout the process.
I worked with Mr Homes, Penarth Road. On the whole they were excellent through a sale that became protracted and confusing. I would say that a single person to contact would be helpful as in the beginning I was confused as to who was the best person to talk to. Once I had worked out who did what, it became easier and they initiated contact frequently.
As first time buyers, didn’t really know what we were doing but Rich Bennett, Hayley & Carys were fantastic start to finish. They were really helpful throughout & really made the whole process as stress free as possible! Really couldn’t praise them enough. Thanks everyone!
We returned home as we assumed that the viewing on our house had taken place or been cancelled as there was no communication from Peter Alan. We were about to sit down to eat, when the agent turned up with the potential buyers over 1 and 1/4 hours late for the viewing. Peter Alan did not have the courtesy to let us know they were running late, they just showed up with people while were there. We were so embarrassed, we had to quickly tidy up again, to enable the viewing to take place. How hard is to text or call to let us know??Totally unprofessional. If I could score zero stars I would.
Can we thank Hayley at Peter Alan in Canton she has been very helpful to all of our family with the looking and purchasing of our new home she has always been at the end of the phone when we have needed her help or guidance with the purchase and progress right up to getting our keys thank you so much Peter Alan highly recommended
I am using them to market my property in the Bay, they have been useless
Honest, reliable and professional! My house sold in less than 48 hours! They made the process very stress-free. Would highly recommend.
As a tenant I have found Let Right to be unreliable, unresponsive and just awful. Whenever they say that something will be done, chances are it wont. Just an awful lettings agent that doesn't really do much for tenants other than take your money.
During viewings for our house when we were still living there, they should have given us 24 hours notice of the viewings. Instead they would just turn up and say sorry, is it ok to do this viewing. They would also call in at inconvenient times and would be rude if I was still in bed at 10 in the morning. I would have preferred to pay the ninety pound fee to Pinnacle then deal with let right again.
The service provided by Jeffrey Ross has been refreshing and liberating
Jessica and Sharon were thorough, clear and met every expectation I could have asked for.
I felt like I could trust the team to provide the relevant support as required. Jessica ensured I was kept in the loop and provided an excellent feedback through the whole.
I highly recommend Jeffrey Ross, very professional and comforting.
In short : Fine when there are no maintenance issues and you don't need to interact with them but terrible if there are maintenance issues. While some staff are very good others clearly do not care in the slightest and/or are disorganised.
I thought they would be a better agency to rent from as they gave the appearance of being more professional however like the vast majority of estate agents all they care about is getting your rent money, which I will mention, I always paid on time and never had an issue however there was a leak in the flat above mine that resulted in my flat’s bathroom being near unusable and it also tripped the electrics so the kitchen area was off, as a result no fridge/freezer or cooker. I informed Jeffery Ross that the water was leaking through the light fittings in the bathroom (I would call this an emergency). Incredibly the appointment booked to solve this was cancelled by Jeffery Ross and I spoke to some smug person over the phone who seemed incredibly nonchalant (because not being able to shower or cook is fine). His response was it wasn't their problem and Jeffery Ross' duty of care to tenants is non existent. So would I recommend them? No, unless you want to be treated like a second class citizen.
The other thing I will mention is on more than a few occasions Jeffery Ross had a very different understanding of 24 hours notice to me for flat viewings, 6pm the day before for a 10am viewing is not 24 hours not is phoning just before your offices close so someone is unable to phone back to cancel the less than 24 hour appointment any good.
My advice to anyone looking to rent in Cardiff, go private.