I had several high streets agents come in to value my house....some tried to sell me dreams! but I ultimately went with Acorn primarily due to Brendan''s sound knowledge of the area and property. He was quick with making adjustments to his weekend schedule in order for us to get the photos of the house done and advertised which he did himself. The house presented very well and both him and Yousef worked well in getting lots of potential buyers in and within 2 weeks we had an offer. Very professional and approachable guys.....A big THANK YOU for coming through on your promise!
I am renting a property with Acorn and have received nothing but poor service. When paying the deposit I was assured all work would be carried out that was required (loose floor boards, vomit and faeces on walls, severe mould and damp problem) before the moving date, this date came and went with no keys forcing us to stay in hotels until they finally handed over the keys.
We got into the flat and nothing had been done ,not even cleaned professionally despite being part of the fees they charge. After this the flat flooded due to a neighbour leaving taps on, and it's taken 6months for the work to be carried out to fix the damage to the bedroom.
The agency are very poor at replying to emails just get passed between people and have been unprofessional from the start.
Dealt with a number of people at KFH all of which were polite, professional and thorough. Siobhan was excellent at chasing solicitors and ensuring everything went through smoothly and quickly despite it being over the Christmas period. When Siobhan was on holiday, she ensured we could discuss the sale with Sophie who was also excellent. They were also great with arranging the keys for surveys, quotes etc.
Overall we were very happy with the service provided!
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
Alan de Maid have provided and great professional service throughout this sale which has taken longer than expected. Lisa Knight my agent was fantastic throughout keeping me and the buyer updated and liaising with the relevant people involved constantly. She was great in negotiating issues and problems that came up along the way. With good competitive rates I would highly recommend this estate agent.
Initially very professional, and pleasant and they say all the right things to you when turning up to value your house...not so good when you thank them but reluctantly and politely decline to sign with them and choose another estate agent instead. As we had no reply to that we thought that was that.
However, a couple of months later one of their agents (who had met us to value our house) rang my partner, asking how the sale of our house was going. They knew that it was still on the market and proceeded to criticize the estate agent that we were using, saying that they had a very bad reputation, criticized the manager of the branch and smugly talked about how many properties that they had sold recently etc. in a very gloating, unpleasant manner. We have since sold our house through the agents that they were so critical of and we're very glad that we did not sign up with Alan de Maid after their rude, unprofessional behaviour.
I recently sold a property with Acorn Crystal Palace. They were professional and efficient from the start. Viewings were swift and I had a buyer within a week. The office inparticular Laura worked really hard. There was regular communication and she pushed both solicitors so that the sale would be completed as quickly as possible!
Terrible customer service. You'll be lucky if they ever call you back. I would highly advise to stay clear.
I have been renting in and around London for the past 10 years and have always been hesitant to use estate agencies due to bad experiences in the past. Thankfully Langford Russell have been great. They have consistently provided fast responses, helpful information and they turned the referencing process around very quickly. Jack in particular has been a pleasure to work with, always going above and beyond to help wherever possible. If/when I move on from my current property I will certainly be getting back in touch with Langford Russell.
Sorry for the nice people working there, but what a disaster of a company!
We found the flat we wanted through L&R, but looking run down. Offered the landlord to repaint it providing he does his share of works, like replacing a broken glass window overhanging the door way, removing the black mould impregnated all over the worktop, etc. We were promissed it would be done. The day we were given the keys, we realized that absolutely nothing had been done, that the unfurnished flat was left with old broken furniture and belongings, a gas canister abandoned outside hidden behind the shed, flush not working, boiler leaking, no inventory was ever made, nobody visited the flat after the previous tenant left.
We found another flat since, but we will never go close to Langford & Russell ever again.
I have had a lovely experience dealing with Hilton Smythe, although not completed yet. I have been dealing with Declan and Matthew. They have been amazing guiding me through the process of buying. They literally have kept me sane and I definitely have drove them mad to the point I am sure they have my number on caller ID.!..... Guys, you are the funniest but more importantly the most professional gents I have had the pleasure to deal with. It has been a real pleasure dealing with you and your help has been phenomenal. I look forward to the end result when we can all breath a sigh of relief. I would definitely recommend you in the future. Highly recommended. Well done!
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!