Our estate agent harry was truly amazing, he was polite helpful and couldn't do enough to help us. We have been with connells twice to move and harry was there to help the whole time. He really is an excellent estate agent. Many thanks for all your help an advice.
What an unprofessional conversation today with the manager called BEN Peeg. His customer service is shocking...and disgrace to all Connells branches too..when I asked a copy of the property's covenants so I can look for restrictions that apply to this one property- he refused it. He said he never heard anyone in 20 years of experience asking for one. And he won't give me one. I told him it's my consumer rights to get all the information I need before the viewings or committing myself in buying it- he told me to deal with the solicitor, its not up to them to supply me with the information of what they are selling.I spoke to my solicitor and I was informed that it's in breaching the law agaist consumer rights. . . So here we are- how does that sound for selling your house with them? Especially when other branches are ok with providing the copy of the document in the same company...is it just Torquay incompetent staff and the Manager mr Peeg ? And no manners in dealing with a difficulty in answering to the questions.. straight away switching their bullying mode and refusal..talking over, trying to piss you of so you get frustrated, can't deal with the situation in a calm and respectful manners..i think he should not work in such a sector - where you need to have some knowledge of the laws and have some respect to others.
I have had dealings with this estate agents for a long period now. All their personnel are exceptionally task focused, communicative but essentially they deliver on what they say. Highly recommend them for your property needs
We had our property for sale with Miller for around two months. They are very keen and contact you regularly until you have signed up, that then reduces to next to nothing.
We would have to ring or email the office to find out what was going on. To top it off the property was then left unlocked! That was the final straw and we moved the property to a different agent. Not impressed.
The people at Absolute were fine to start with. Full of energy to sell your home.Had a little flurry of viewers to start then everything when cold. Accepted a low offer however agent did not keep in touch with me our the possible buyer so lost sale and my purchase.only then got one more viewer after I had given them notice. Would I recommend them. NO
Hannah, Sam, Lewis and Carly at HS Owen were fantastic from start to finish.
Friendly and professional and proactive and fast to reply.
From the moment we contacted Hannah to value our property they were amazing, the quality of their photos and brochures is great and our house was listed for sale later the same day which is exactly what we wanted.
We had several offers and viewings within a very short time and sold within 6 days of being on the market.
We also told Hannah our favourite road we wanted to buy on and just a day after selling ours Hannah showed us our dream home and I’m thrilled to say this is now our home.
If you are considering HS Owen to sell your house, do it! They are brilliant.
Hannah's advice was valuable when it came to building my investment portfolio. I cannot recommend her enough!
The Business Centre, Deanhurst Park, Gelderd Road, Gildersome, Leeds
I have dealt with Ernest Wilsons several times over the years and have only ever received a friendly, speedy and professional service. If you are looking to buy or sell I would highly recommend.
Were do I start. Not updating the information as time went on not updating me not doing the work in the timescale it should have been done not advising me about something important which was left untill the last minute and should have made clear from the start not following the instructions to which they had agreed not processing my complaint and totally ignoring it on numerous occasions not keeping me informed about the progress of the work they were doing ignoring my calls and not replying to questions or phone calls, repeatedly. Even after full clear evidence was provided.
Really really poor service fron start to finish.