We have used Carter Jonas when we sold twice in Oxford over the last couple of years and are also using them again to purchase a property. We have always been impressed with their very professional yet warm and friendly attitude. They are great and keeping in touch at every step of the way, and offering advice throughout. We could not recommend them highly enough!
I wish Google allowed zero stars because this is what this agency deserves. Very slow with everything (the only exception is collecting money from you!), constantly passing emails to various members of staff, and in the end no one gives a clear answer to your question. When things get tight because they have procrastinated so much, of course it is the tenant's fault, and you end up with no flat and no reimbursement for the fee that you have paid. Additionally, they seem to charge tenants for all sorts of things, and are very unhelpful when it comes to explaining the contract.
Definitely would not recommend.
PS All the five star reviews here seem to have been written around the same time and are quite similar in style. Suspicious, isn't it?
David Weeks was attentive, courteous and communicative. We were confident that his advice was sound.
We have not sold a house for 30 years so we approached the sale with trepidation. We need not have worried as Jon at Thomas Merrifield held our hand all the way through. He negotiated a very good price with our sellers and the process was managed smoothly throughout. I would highly recommend them, from working with us to gauge the right price, through the advertising and subsequent viewings the service was excellent. Jon was always on hand to answer queries or to prod when things were stalling ; highly professional yet at the same time friendly. We cannot thank him and the team enough for making a stressful process far less stressful.
I have bought and sold my property last December through fine country. I was really happy with their professional service and the hard work they put to keep all parties happy. I will be happy to recommend to anybody.
I used Fine and Country in Bicester and they were awful, they didn’t check out our buyer properly (they had two properties to sell not one) resulting in our chain collapsing and us being landed with over £400 worth of additional legal fees.
Don’t fall for the shiny office and slick sales speech.
Would like to thank Jane and Jack for the work they had done to help us find a house so thank you very much for the help Jane and Jack
I am an inventory clerk. I look at houses after tenants have left and report on what, if any, cleaning, maintenance, repairs and so on need doing.
I was asked by a lettings clerk at Connells, Bicester, to do an urgent checkout at a house they manage in the town. The next day. I went to the house. The tenants had moved but the landlords were there. The landlords didn’t want to use me, as they had no time for Connells. I told them I was independent, so they asked me to do the report. I did it (without going on endlessly, the landlord was justified in their concerns about Connells).
I sent the report to Connells. They received it but never paid my bill. After a month of waiting and fruitless chasing, I passed the bill and a complaint to the clerk’s lettings manager at Bicester. No response -except an out of office auto reply – from him. either.
No complaint from Connells or question of it, just no response.
I have been running my own business since about 1990. Of the dozens of lettings companies I have dealt with in that time, Connells, lettings, Bicester is the most unprofessional company . I have ever dealt with.
I stress that this is not general complaint about Connells (or indeed sales at Connells Bicester). I have done work for them elsewhere and they have been fine.
I had a wonderful experience with Chancellors. Heidi was amazing ! She was professional, polite and knowledgeable. Heidi is an asset to Chancellors. I highly recommend working with her if you are looking for a property !
I have found my experience with the Bicester branch of Chancellors in- particular the young female sales negotiator extremely traumatic, I believe her name to be Charlotte. Not only have I found them to be rude but very dismissive of my needs whilst looking to purchase a house. With so many estate agents available in Bicester avoid Chancellors at all costs!.