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A Google User
Two words define my experience with Dexter's. They are a sack of liars and cheats. The first time i got around to view a property with them they showed me property for not less than 2 minutes and pressured me into putting up a deposit. During contract negotiation process they do not care the amendments you want to make. Their usual answer is that is a standard contract and we cannot change it!
At the end of my tenancy my landlord contracted them to find a new tenant. In the interim she told me that i could live in the existing flat for a few weeks. Here is the best part Dexter's never told any of the prospective tenants that I am staying in the flat for the short let. I could see they were pressurizing other tenants to close out on an offer quickly so they can make a quick buck. I have consistently had terrible experience with Dexters and wouldn't recommend them!
Thanks Annabelle C for my lovely flat in St Johns Wood- she was very helpful -
I have dealt with many estate agents over the years but Jessica Bishop of Knight Frank St Johns Wood has shown outstanding qualities in a challenging market in a cool and calm way. She doesn't rest until the job is done.
Paul Michael pushed through the sale of my flat with ease and professionalism. I highly recommend get him involved in your sale or purchase. he knows the market and gets things done.
Dreadful experience,very unprofessional. As soon as I paid the booking fee the agent was too busy to answer my emails or take my calls, I had to go by their office in person to get the details of their account and sign the contract. The agreed works to be done before the move in date were never carried out and then they told me to take it up with their client, the landlord. As useful as the appendix, would only recommend to my enemies.
I have dealt with Hastings International lettings department and they are really good. Not pushy in the slightest. Very helpful and a pleasure to deal with overall!
I have never left a review for any company on Google. Given my experience with Hastings, I feel I need to share my experience with potential clients.
It was, without a doubt, the absolute worst experience I have ever had with a property management company. Hastings confused our move in date with another client, continually threatened to relist a property we had a deposit on for no valid reason. We were reassigned to a new account manager. They were less than helpful and even hung up on us then pretended not to be in the office when we called back to ask why we were hung up on.
The only way we were able to secure the flat (it took 4 months) was when I contacted the current tenants to get the Lamdlords contact information. Once I spoke with him directly, I learned that very little of our communication had been correctly communicated. I resolved all questions and got the tenancy application moving.
Upon move in the flat was not professionally cleaned and quite filthy. It was still full of furnishings (we rented unfurnished). A list of maintenance items that would normally be tended to before a new tenant moves in remained unattended 3 weeks into the tenancy (and counting) with no confirmation on when they would be addressed.
Property Manager does not keep us updated and does not respond to emails in a timely fashion.
I highly recommend you let your property through another agency. This is without a doubt the worst experience I have ever had. I myself am a Landlord and would never treat potential tenants in such a fashion.
We worked with Leonardo Silva on our house search. It was a pleasure working with him. He tried to accommodate all our requirements right away, promptly responded to all our questions. He was able to find properties that suitable for us and organized viewings right away. He knows his work very well and I can highly recommend him to everyone looking for a property in St. John's Wood area.
Leonardo was very helpful and efficient in my flat search and made sure both of us aren't wasting time. He was extremely friendly and easy to reach which was important as I had to find a flat quickly. I highly recommend Chesterton's and him to anyone who is looking for professional assistance in their flat search.