I would like to thank all the team at Knight Frank St Johns Wood and it particular Josh Lytton and Josh Marks for helping me to find and secure a great property. What was nice, and different, about Knight Frank was that they didn't throw every property they had at me but actually listened to my requirements and only showed me properties that were suitable. I was a first time buyer which can be daunting but Josh Lytton walked me through the whole process making the whole transaction as smooth as possible. Thanks again, TM
I have dealt with many estate agents over the years but Jessica Bishop of Knight Frank St Johns Wood has shown outstanding qualities in a challenging market in a cool and calm way. She doesn't rest until the job is done.
Finding a property to rent in London can be quite the stressful experience but I truly enjoyed working with Dominic from kfh. He did a good job gathering my requirements and showing me properties that fit our criteria. Although we ultimately ended up renting through another agency I would use kfh in the future.
Dreadful experience,very unprofessional. As soon as I paid the booking fee the agent was too busy to answer my emails or take my calls, I had to go by their office in person to get the details of their account and sign the contract. The agreed works to be done before the move in date were never carried out and then they told me to take it up with their client, the landlord. As useful as the appendix, would only recommend to my enemies.
Amazing people work there. Very fast and professional. Bekim made my tenant experience unforgettable, it went super quick and smooth. Worry free. Thank you guys!
I can't recommend this agency to anyone. They should deal with good landlords, is their responsibility. Broken toilet during the whole tenancy, because of that we get moist, as a result, money was taken from our deposit, deposit that we struggle to get back. We had to manage the inventory ourselves. We spent 300£ in locksmith, the lockers were broken and we paid from our pocket. Outrageous!
Had a viewing with Laura, was a top quality service I received. she was extremely accommodating and was very helpful finding a place that matches our requirements, would definitely use her again.
Ludlow Thompson are a prime example of why estate agents have a poor reputation. Smarmy, dishonest, and unprofessional best sum up our letting experience. Steer clear.
We were initially advised that the agreed negotiated price had been accepted but when we went to sign the contracts, the old advertised price was listed instead. First, our agent questioned as to whether I remembered the conversation correctly (he was the one who told me the "good news" of the alleged negotiation- clearly they are lacking basic records), and then he advised that there would be a delay to the move in date as the contracts would need to be amended. Following this, he noted that he would do us the immense "favour" of going ahead on the date as planned but not taking his full commission. He then requested that we give Ludlow Thompson for a positive review because he was doing this "favour" (again, it's not really a favour but more of an attempt put things right in the aftermath of his errors- especially as we had grounds to pull out if the landlord hadn't agreed).
He and his colleague then sent me constant e-mails requesting that gleaming review under the guise of possibly winning a free dinner if the review was positive. I don't know who actually believes that nonsense, but certainly not me. I left a semi-positive review because I loved the home, and was also worried about not getting the deposit back in full because not only did I distrust them, but felt that they were quite capable of getting us out of the home if they had a higher bidder. Although gutted, I wasn't surprised to have been served notice at the period of the break clause (not for anything we did). Our neighbour later stated that this happened all the time with our property. When we tried to get support from Ludlow Thompson to find a new property, they failed to respond to e-mails, phone messages, and no one seemed to know whether the agency fees would be needed again in full. One agent advised me that they hate to see people leave at the break clause because "we don't get the full commission". At least they are honest about prioritising their desire for money over customer service.