Are Alexander Knight - Hackney Right For You?

Absolute cowboys, no communication whatsoever, lack of transparency on anything they do. And they try all the tricks in the book to con and scam and claw back any money they can. They also did little to nothing to stop a 5 week mouse infestation that has been there in the flat for the last 2+ years which they failed to mention and refused to accept fault for. Moved out 2 weeks ago and deposit has been paid from the DPS direct to the landlords account who has subsequently withheld giving it back to us without anyone in 2 weeks letting us know what is going on and providing us with a checkout report or anything legitimate to substantiate the funds being withheld. The person who deals with lettings in the office has not replied to over 9 emails in the last 2 weeks and I have called on probably 12 occasions to find out or get any answers and have been told that he is not in to speak to or is away. I received one call from another person who was 'covering for him' and was told that he has no further knowledge of whats going on and that i need to wait for the landlord to reply 'in his own good time' (which has already been 2 weeks...for one bit of information). Truly the most cowboy and genuinely awful estate agent (Lettings Side) i have ever dealt with. AVOID AT ALL COSTS LIKE THE PLAGUE!!!!

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Excellent service from the Alexander Knight team. Mark was especially helpful! Would definately recommend!

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I've learned that a letting agent is only as good as the landlord they work with. In my experience with Alexander Knight, that standard was very poor.
When we moved in to our property, we were greeted with grime, mess and awful 'repairs'. Throughout our tenancy we were subjected to even worse and anytime 'repairs' were made, they were shoddy and not fit for purpose, some even being dangerous. For example, plugs were left hanging off the walls for months. We were also expected to pay full rent the entire time these works were being carried out and we had to make huge efforts to ensure that we got a reduction.
As the management agent, we had expected Alexander Knight to act in our best interests, as well as the landlord's. However, we always were made to feel like our concerns were secondary and we were not taken seriously. Though Alexander Knight organised a meeting with the landlord (at our request), they did very little to speak on our behalf and bring both parties to an understanding, leaving us feeling helpless in a bad situation.
I would not wish the experience we had on anyone else. Whilst I notice that a majority of the reviews are positive and I cannot speak for the other properties, this property and the way it was handled was far from a positive experience and I don't think that should go unnoticed.
I had a frank conversation with Alexander Knight, saying that they should not be enabling bad landlords by working with them and I was told that they would not be letting this property again, unless it was refurbished. I sincerely hope that is the case.
I am leaving this review, because we have since learned that there are attempts being made to take money from our deposit and one of my housemates has been given a negative reference for her new property, leaving her relying on a guarantor. I felt that after the appalling experience we had and the nightmare we went through, that we would be allowed to move on with our lives without further negativity and we could just forget. This has not been the case and therefore I won't move on without sharing my experience with other, fellow renters.

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I had a great experience working with Alexander Knight, they were very diligent & conducted themselves in a great manner. I would definitely work with them again.

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Very helpful, responsive agent who answered my never-ending questions with patience and good humour. Highly recommended.

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Appalling management agents. Would not recommend.

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5* Service from start to finish. I have found Alexander Knight estate agent to be positively seamless. Great thanks to Sam and Lee who have been especially accommodating. Thanks again!

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Excellent Service.

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