I was extremely happy with the service provided by the team, I would highly recommend them. With a special thanks to Sue, who went above and beyond to make sure I got in my flat when required. A very polite, friendly and hard working team of people :)
We have used various agencies for our rental properties over the years and we have to say that David's Homes has provided the most thorough and professional service we have received. The best of the bunch!!!
Do not believe to any positive feedback as the staff agency has placed them artificially to hide the facct that they are absolutely the worst in Cardff. Trust me: there are so many agencies and you do better if you look somewhere else.
Beware of Ms Barbara Dobias who is much trusted by the Managing director as she can smile and pretend to be kind, however when the contract between you and them is signed you will find yourself in a complete nightmare.
Where can I start from? My only mistake was to believe in their promotion on Gumtree. Unfortunately I read their reviews only after signing the contract. The reviews would have saved me from the disaster and stress in which I found myself.
Here are some highlights:
1. I was looking for a tenant for a year, they imposed me a tenant 'for six months (when I said I wanted for a 1 year tenancy they replied it was impossible because the tenant had already signed and paid the deposit. Why did they not ask for my permission before proceeding? Very unprofessional indeed..
2. I paid for full property management but for every little thing involved me making my daily life a total nightmare. (What would I pay for these fees if I actually had to do the job on their behalf?)
3 I am a non resident landlord for HMRC but because of their inexperience they caused long delays and confusion without ever understanding what I was talking about.
4. Again with reference to the tenancy in point 1, I gave instructions for a sofabed belonging to another property of mine to be transferred to the property in question and managed by David's Homes. The tenant said that he preferred to have the sofa that was already there in the property and, surprisingly, Ms Dobias, staff of David, allowed herself to decide, without my authorization, to bring my sofabed into her garage where she is still (!)
5 When I sent him an official complaint, they replied in writing telling me that I am rude, childish, I have written proof of it. (I know it's incredible but it is true)
The list would be really long so, after being insulted, I had to give them notice earlier . They did not even know how to handle this situation with honesty, for example they kept my sofaabed, although I explained them in every way that it was a robbery.
I willl have to call a legal action against them and inform the Ombudsan to prevent other people from being in similar situations.