Very efficient lettings agency, young and committed staff , happy to be on board and looking forward for a good collaboration.
Worst letting agent ever. They forgot to tell the landlord we wanted the flat unfurnished. 3 days before we were due to move, they said we should look for another flat. I had to escalate to their manager, who it turns out, was trying to hide the mistake they made to the landlord and their HQ. It took 2 days to solve the issue. They promised the landlord was very good, which was not the case. He left us with damp issues for 3 months. We broke the contract after 3 months and moved out. They were equally negligent and difficult to deal with when we left. We are now over 6 weeks after the exit inventory and are still chasing for it. They lied to us repeatedly throughout the whole process. I would stay far away.
It's been a real pleasure to work with Roundtree Agency and in particular with Vio Melente! Great experience! Highly recommend! Thank you for making the process so smooth and enjoyable, Vio!
Georgi and Vesela
Absolutely disgraceful estate agents if they can be called that. Never return phone calls and been chasing my deposit with them for a month and they have been avoiding me and passing me from one person to another. They were happy to take money when I rented the property but when it comes to returning of the deposit then good luck. Avoid them at all costs! Whenever issues were raised for maintenance, nothing was done! They are happy to take your money but not to return it! They even had the audacity to ask for a backhander when renting the property in order to give it to me. Illegal agents! Never will use them again and you would be a fool to go to them. All of them are complete liars and will pass the buck just to get rid of you. I've been passed from Ken to Martin, Martin to Mark and all of them just lying to me that we are sorting it out and yet they aren't. Good riddance to them
We recently had the most wonderful experience in this particular branch. From the moment we walked in we were greeted in a very positive and professional manner by the young lady on the front desk; and this continued all the way until we eventually left. We were given lots of local information from schools to events within the community which was very important to us and not just the 'hard sell'. They helped us with our pram and bags, kept our two kids occupied while we were discussing our criteria, and offered us a hot drink which was needed coming in from the rain. Where so many estate agents have a tendency to be intimidating when you enter their offices, Knight Frank Hampstead were the complete polar opposite which was so refreshing and will be the only agent we register with in this location.
Thank you so much for your time and for putting our faith back into estate agents as our past experiences have not been positive. We are looking forward to our first viewings this weekend.
Mr & Mrs Martin, Canary Wharf.
Hy dear friend how r u im sawaid ali from Pakistan my age 30 i like Dr Anastasia moris
Brilliant. Got married here few years back and often visit for afternoon tea. Excellent service and great food. Probably one of the best afternoon tea in London ????????
For a place that stands for impeccable service, we receive appaling level of attentiveness from the staff at the afternoon tea/ dinner service. Its the holidays and they must have been busier than usual but overwhelmed is not something I expect given their reputation. Definitely not worth the spend and time.
Nick helped us with our recent purchase.
Although no fault of the vendors themselves, it was a particularly challenging transaction, Nick worked hard to keep all parties updated and to ensure that we got the purchase over the finish line.
Much appreciate his and the rest of the teams help along the way.
I am disgusted how these agents behave trying to undersell my late mother in-laws house to a developer saying he can buy in just a few days. Nearly lost her 250k! Feel disgusted. Beware as they try this BEFORE they take the property on market offering a easy quick sale for a slashed price to a single viewer making you think its market value when it is certainly not. This firm especially Nick and Richard are very far from Honest after what they did pure greed.