These guys go out of their way to accommodate, very professional, friendly service. I would have no hesitation in recommending to anyone who needs an estate agent. Pricing structure is highly competitive and very fair and online presence is spot on. Thank you for helping me to sell my house.
Be very careful when purchasing a property via this company. They are willing to sell a property with many building regulation defects, without any concern(s) for the financial impact on the prospective buyer.
Michael and the team are professional, friendly and ultra organised. It's a pleasure to do business with them. A real credit to the Sunderland Estate Agent profession.
Really bad experience. We enquired about purchasing the venue for a project, and we were told to get full details for costs of the property. We enquired about the cost of bills on the phone, and the agent we spoke to called Margret told us f*** off and hung the phone up multiple times because apparently she could hear background noise and thought we were joking around however we were in a busy place. We do not appreciate this vile response as it is a serious project and were keen on this property however we have now decided to invest our money elsewhere.
Would not recommend this agency, very hard to deal with, house was in an awful state on move in date, had not been touched for 7 months (when we first viewed the house and put the deposit down we were told it would be to the correct standard).
Very late with deposit repayment (1 month since deposit return request and still no word)
Trying to charge to "damages" requested through the year, no follow up on damages they have organised a repair for.
Not a caring company, would not recommend.
Tried to call at 9:02am and the phone lines were still closed, very unprofessional as the opening time is 9am
We have used Acorn Properties now for many years and have always found them extremely professional and succesfull in letting our properties and ensuring a good relationship between Landlord and Tenant. Highly recommended.
Eldon Estates Ltd EEL
Poor customer service, probably the worst letting agency in England. Poor management and service from staff, trying to charge tenants for anything you can imagine. The agent we were dealing with was very rude and sarcastic when required to resolve issues we had with leaks. This took on 4 months until fixed, and we had had the council involved. Apart from the admin fees, they also charge for check out fee, they charge £20 to provide meter readings, and make ridiculous deductions from our deposit with no grounds and silly excuses. AVOID THEM!