Will Warrington at Knight Frank has been extremely helpful in helping us to rent our first flat. The whole process was handled very professionally and he was always available to answer all of our questions throughout. Would definitely recommend them!
Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service.
The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) meaning the property managers are not familiar with the properties they manage since they never actually visit them. This can lead to issues at check-out re dilapidations. A seeming lack of communication between the lettings agents and KFPM can also lead to issues with re-letting and void periods.
In my experience KFPM does not attempt to save their landlords money and will often use expensive contractors for works on the basis of one quotation only. My impression is further that the property managers will do everything they can to avoid difficult conversations with their tenants and would rather negotiate against their landlords.
All in all a very poor service which comes at a high cost (in terms of high fees, expensive works, significant dilapidations which will never be fully recovered from departing tenants and void periods). Actually from my perspective there is very little "service" element to KFPM's property management service at all, and there is zero value-add.
If one views one's property as an important asset / investment to be nurtured and financially optimised whilst providing high quality accommodation for tenants, I personally believe that this is the wrong agency for you.
Wonderful team at Chesterton's. They know the whole area like the back of their hands and who everyone is. Nothing is too much trouble for them. Well done.
Having lived in London since relocating from the States over 12 years ago, I have dealt with a number of real estate brokers. None have been so woefully bad as Chestertons in London W2 – the "service" I received is so totally awful it cannot be called a service.
An agreement was signed by both parties on a prospective sale agreeing to commission of 1.25%. The property was sold and Chestertons sent an invoice charging commission at 1.5%. When I refused to pay the difference, the South African real estate agent Dylan James turned up at my house and literally tried to kick my front door in. My daughter (aged 15) was inside and terrified. Mr James proceed to loiter at my front door for the best part of an hour - smoking cigarettes, shouting and threatening violence. Upon eventually returning to his office he called my wife on her cellphone and threatened to employ heavy-handed debt collectors if I didn't cough up. I refused to pay a penny more than the rate agreed. Mr James eventually and ungracefully accepted. This firm is arrogant, dishonest, and inefficient.
Mei gave us an excellent professional service as well as a warm and kind attitude
Despite being foreign Mei gave us the ability to to feel safe in our decision making.
The flat she found for our daughter was exactly what she expected to find.
We happily recommend Mei as an excellent agent and negotiator.
Nava,, May and Michael Zukerman
Absolutely horrible experience which to be honest I didn’t expect from such a brand as Chestertons!!! We had 3 flats rent it through them and for all of them with any exception half of our security deposit was retained against the law and totally unjustified!!! We paid huge amount of rent for some 1 bed which basically were some converted studio without any support when have issue in the apartments. Therefore we give the flats back with notice because of this and without any reason in all properties half of our security deposit was held so pleas make sure you will not end up in the same position as looks like this is like a habit from what we observe.
We are extremely satisfied with the professionalism of Lee McDermott and the priceless support we had from him in the purchase of the apartment at the Levers. Good job Lee!! Paolo and Giulia
This is the worst property management company in history. As many of the reviews have mentioned, they really have zero customer service. Very flaky people and do not give you a direct answer even when you call them directly.
It is not worth having to deal with them. It is better to find some other renting companies.
My experience with Complete Prime Residential Limited has been excellent. My property manager is Adam Carter and he always responds quickly and efficiently to my concerns and keeps me up to date with the latest legal requirements as well as acting as a professional go-between for my tenant. I highly recommend him and Complete
WORST AGENCY TO DEAL WITH
I have rented for a couple of years now and it has all been with private landlords up until I rented with this company. I wish I didn't move in and stuck to a private landlord.
I am writing this review to warn you all not to trust agencies like this. They aren't organised. They could not care less about individuals and complaining has literally got me no where. I'm saddened to think companies can treat you like this.
The day we checked in the flat wasn't professionally cleaned. That had to be done whilst we were moving in after I complained.
2 weeks later I had to phone the police and complain to the agency as a large piece of furniture had been moved whilst me and my partner were out work - a break in. Nothing was done and I had to pay to get the locks changed as they weren't changed prior to us moving in! I had to incur the cost !! Like I said I complained and nothing was done. The agency even admitted the locks were changed before that last tenants.
We had no access to the underground car park for over a month. As the agency forgot to provide us the key !!! This took so long after constant emails to the agency and broken promises. We finally got the key !!
But tonight is the icing on the cake. I am 8 month pregnant and we have had no water to the apartment for 6 hours. I called complete and they said they will send someone which they did this person told me to ring Thames water. Which I did. After waiting for 4 hours the leak is in the building so I will need to ring complete again which I did. I have just got off the phone to the out of hours department and spoke to someone who only help was that he will log the call and pass on to the office in the morning !!!! I explained I am 8 months pregnant and I have no use of water or the bathroom for 6 hours and he classes this as non urgent. I explained to him there is a major leak in the building which he then gave me a phone number of someone who he couldn't even give me a name of the person who I will be calling ! I rang this person and they had no idea why I was calling. I rang complete again and explained and all he could offer was to log for the tomorrow.
Prior to moving in I was promised there is an emergency out of hours service who will help. FALSE. !!!! Tonight proved it.
When renting with a private landlord I have had an identical situation happen to me. Out of hours someone came and fixed it.
Renting is expensive as it is all you expect back apart from a roof over your head is someone to be there to help with an emergency at any time. Complete can not. And do not do that. It is now almost midnight and I am looking to book a hotel.
The worst part is that I can't talk to anyone in the company as no one seems to care. I have spoken to a manager about the break in incident and nothing came of it. I asked for directors names and they were never given. With everything it's time to take legal advice.
Stick to private landlords. Think about the service you will get after you have checked in. I have never had an issue with a private landlord. I will never chose and agency again.
Clean and extremely friendly and helpful staff. Room as described.
Disgrace of a hotel, dirty sheets, dirty bathroom. In dire need of a revamp. Rude staff.
Lack of care all round.
Politely asked for a refund for which I was told I would be called back, I had to call back two days later.