Personable, professional and thorough - I have been really impressed by Peach Properties. When another agent failed to attract much interest in a tough market, we approached Peach and they secured viewings straightaway, keeping us up-to-date with progress at every stage.
Quite poor service for tenants -
1) Communication is really slow and sometimes confusing.
2) They tried to make us paying for damages in the property which were already there before we checked in and that were reported in the inventory
3) They tried to make us paying for a sofa they bought (and they forgot about it)
4) Watch up for clause 4.1.5 as they will make you pay at the end of the tenancy an initially undisclosed fee for "preparation for checkout". In our case it was 100 pounds.
5) they hire bad contractors for fixing problems in the house. Our windows were poorly fixed 4 times and systematically broke again.
Excellent service and professionalism by Scarlett May. Scarlett was sincere and helpful from very beginning. Just the type of person you need when looking for your first home. She was flexible with timings and available when I requested to visit the property at the weekend. She gave me her honest view and which helped me taking informative decision. Would definitely recommend.
By far the worst customer service that I’ve ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I’ve ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn’t listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! You can understand why it’s the worst customer service I have ever come across. They did not apologise for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can’t even get into the property that I’m paying for.
But there is more! When we moved into the property of the hot water wasn’t working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I’m eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I’m dancing on ice! The shower head is completely screwed! The doors to balcony do not open!
I could probably go on for days! Yeah so a long story short you are probably best off not using this company. Save yourself the stress and knew someone else I wish I did.
First Floor - Room 3 The Shepherd?s Building West Rockley Road
I have worked for Regent Lettings for over a year now as a contractor of theirs and find them a pleasure to work with. They are extremely professional and informative, are very easy to contact and just a nice company to do business with!. Monika in particular is an extreme credit to the business, always helpful and gives me lots of information regarding the properties I am attending. 5 star from me! Keep up the good work
Shockingly terrible service from Regent Lettings. Mis-sold from the outset and have failed to manage our property since. They avoid calls and don't answer emails even though our window has been broken for a few weeks - safety hazard! No signs of improvement sadly.
Excellent experience finding a leased property with Knight Frank on our international move from the US to the UK. Andrew Twagira was a fantastic agent - he managed our process with grace (and our process was extra complex due to the fact we were working with a corporate relocation company), worked through a roller-coaster of ups and downs with various landlords, and finally landed us in the building of my dreams! I really enjoyed all of the time spent with Andrew - patient, supportive, attentive, just plain old kind - and hope anyone wishing to have an easy transition to living in the Kings Cross area of London will contact his office!
They had no patience for me because of my accent and pretty much told me sorry leave..
A great experience overall! Dominic was very helpful, kind, direct and quick with everything. Compared to other estate agents KFH must be one of the best. Definitely recommend them.
I worked with Max and Rachel to rent a flat. Both Max and Rachel were very nice throughout the process. A lot of paper work was involved, and one time they stayed even after their normal office hours to do the paper work and get us the move-in date we wanted.
James has been super efficient, quick and helpful throughout the whole process of us finding and renting a property.
Alex as well has been really accommodating and made things run smoothly.
A new office location for Dexters who had taken over my previous letting agency. I dealt mainly with Alex for finding a new tenant. The service was smooth, I was kept informed about viewings and they found a good tenant in the required time. The company, in particular Colin Neale, also helped with, and he was very pro-active in handling, a non paying tenant, which was resolved satisfactory due to his persistence.