Staff in Drummonds we always very responsive, very helpful and efficient and polite. Sadly we marketed out property just before Covid 19 and thus we got very few chances to sell our property on the open market but i would definitely use Drummonds again in normal circumstances.
I moved into one of drummonds long term let houses in April 2017. The house was nice, but the heating facilities was basic (and that's a compliment.) The heaters on the wall were electric and plugged in. There was one downstairs and 2 upstairs (one of them trips the fuses once it's been on for 20m). Eventually they came and installed an extra 2 heaters, baring in mind I had a new born and it was almost winter. One of the new heaters didn't work. I contacted drummonds about this and nothing was done. In december as i was laid watching tv in my bedroom i could smell smoke. Looked and one of the plugs on my heater had set alight! The fuse was physically burning. I burnt myself pulling the plug out on the melted plastic to stop the entire wall setting alight. Luckily they came and changed the plug, I was told the heaters wernt meant for constant use (obviously in December with a 1 and a half year old I needed them on most of the day to just get the place above 15c). And that they would contact the owner and get newer heaters that were made for frequent use. When I contacted them two weeks later, I was asked "well the heaters work don't they" and that they wouldn't be changing them. A couple of weeks later the heater broke in my little boys room. Luckily I got there before that set alight. There were other concerns I addressed drummonds with but the heating was the most important, they let me and my little boy live in a freezing cold house for a year and a half. The house was (and still is) not appropriate for anyone to live in, and would advise anyone not to rent with this company. Luckily I escaped, loosing 200 of my deposit (140 on cleaning) Which I have just rang drummonds and asked about, Colin Drummond getting extremely agitated with me and raising his voice down the phone trying to state all the issues with the house (which now mean something because the issues while I was there were never addressed, apart from when i contacted the owner of the house who is lovely may I add). Drummonds, I strongly suggest you work on social skills and actually listening to the people who pay you hundreds of pounds a month in the future, I wouldn't like to see your buisness go up in flames (like how the house I lived in almost did).
I recently purchased a house through the Stockton branch and I must say they were all pleasant, efficient and very helpful, particularly Jan & Lewis. I would happily deal with them again.
Very bad experience with estate agent. If you use them make sure you get prices of everything wrote down in black and white as they forget to tell you about services costing money until they have taken it from your bank. One person says 1 thing and another says something else. Make a note of phone calls and what was said as this will help when they decide to change their story in case you speak to head office like we have.
Avoid like the plague. I've had from one of them telling the landlord I was leaving when I distinctly saying I was staying to scoffing down the phone because it was 10 mins to them closing on a Friday and he couldn't be bothered to do something that would take literally 1minute. Also didn't check the property correctly later found out that a fixture was illegal did nothing till I threatened legal action and ignored me for 6 weeks. They have no customer service, just pure lazy. Also pressured me with phone calls to go and see a place that I couldn't afford and later found out that they get money from the landlord for every viewing. So if you're a landlord I'd avoid them.
Honestly, if I could lower the stars any further, I would. These guys are absolutely terrible. They threatened my tenants with harassment, told me the property wasn’t damaged when it was (they hadn’t been to see it). They then tried to rent it damaged (severely) for four months before they rented it. The new tenants then informed me durectly about the damage and I had to get it fixed. they then ripped me off upon exit of contract due to their breach Every tenant I had complained about their service and poor communication. It took a month to find out the tenants were having issues at some points. Do not go with these guys as you just get ripped off, lose rental return and end up managing it yourself regardless. I have since had to take them to court for the losses.
I have always received fantastic service from the Darlington Branch. I have dealt with them for both sales and lettings and both sides were dealt with very professionally as well as been extremely friendly. My tenants have all received great service from the branch which is another reason I keep going back. Thank you to David, Emma and the Team!
Very disappointed with their service whilst trying to find a tenant for my rental property.
Poor communication, poor results, and extortionate fees to tenants hence why my property has been vacant for months with a huge cost to myself.
Starting from the first meeting Hilton Smythe were very clear and precise about the whole process. They were very easy to work with and very professional. All sales enquiries were handled promptly. All of the staff I dealt with were very knowledgeable and competent and explained in detail the steps that were taken at each stage of the proceedings. Any questions I had were answered immediately and in depth. Hilton Smythe ensured that all documentation I needed to handle was provided promptly by them and they clarified any aspects that were in any way complex. The solicitor they provided was excellent and instrumental in ensuring that other solicitors involved in the transaction also acted promptly. I am pleased to recommend Hilton Smythe as a very capable company who worked with me and produced a good result with the minimum of effort on my behalf.
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!