Are Andrew Grant - Hereford Right For You?

Terrible service, the don't pass on offers to vendors, they never return calls, and that's just dealing with purchasers, our vendors were not kept informed of offers made, they did not pass on paper work to solicitors, thus holding up completion times. Disgusting service,
I would like to add however that Sarah Fellows, from the Worcester office who is now overseeing our purchase has been amazing she alone deserves a 5 star ???? rating. Please don't judge the other branches of Grants the same as the Redditch one, as I have no knowledge of their practices.

Third Party Review - this review has not been verified by GetAgent.

Friendly and professional

Third Party Review - this review has not been verified by GetAgent.

Really helpful & efficient with the valuation of my property

Third Party Review - this review has not been verified by GetAgent.

My elderly father was selling my grandmother's house after she was moved into a nursing home. He approached Andrew Grant being what he thought was a reputable local estate agent, avoiding the online cheaper services in the expectation he would pay more but receive a better service and achieve a higher asking price. Speaking to him a few days later he tells me the house is to be sold via AG auction house as "it's faster and cheaper as you pay no agency fees, these are paid in full by the buyer." His trust was misplaced. AG auction house is in fact an entirely separate company called I AM Sold Ltd based in Newcastle (not the local business he thought he was supporting) who charge a fee of 4.2% for their online auction. Given I moved house last year and paid a fee of 0.6% I was staggered by this extortionate fee. Obviously any buyer will see this too and, as Dad found out, factor this into the bid they make - so the bid is in fact market value less 4.2%. It is the seller who loses out and AG and I AM Sold Ltd who prosper at their expense. The referral to an auction house unnecessary as the house is in a desirable location and has been maintained to a good standard but needed updating. It would have sold on the open market...the only difference would be that your fee would have been c3.6% less. Your defence of "the fees were explained, the contract is clear" is weak and tells half the story. You explained the fee the buyer would have to pay. You did not explain the adverse effect this would have on the likely sale price and in turn the sum that would end up in Dad's back pocket. The telephone call with I AM Sold lasted a matter of minutes - no face to face lengthy discussion about such an important and costly decision, again what my Dad thought he would receive with AG. This has made my Dad feel foolish and AG have profited from his lack of commercial know-how. Greedy and aggressive practice. Shame on you at a time when you are advertising the fact that you have been awarded for being a trusted company. Be honest with your customers and act in their best interests, not your own.

Third Party Review - this review has not been verified by GetAgent.