S Ghosh

This guys can be given the 'Worst Estate Agents' Awards without any doubt. I have vacated the property on 14 August 2024. I still didn't get the deposit back.
Handed over the keys after professionally cleaning the apartment. I had to go 2 days just to hand over the keys. The closed the office much earlier than the time mentioned on their website. They had put a telephone number on the door which no one picked up on Day 1. Second day went well.
Then started the fight for deposit. They mention in the contract that the landlord should propose any dispute within 10 days of leaving the property. However, when you leave the property they'll say it is indicative and not a legally binding. They will not respond to your follow- up emails for days. They'll say landlord is not responding or some random reason. In my case the landlord proposed a deduction of £250 citing end of tenancy cleaning was not done. I submitted the invoice citing all things that were covered as part of end of tenancy cleaning - including appliances, steam cleaning the carpets etc. I had forwarded the same invoice 4-5 times to different people within Andrew Reeves. And they are least bothered that your money is blocked. Even, they do not take an effort to release the undisputed amount. Initially, the said we will release the undisputed amount - but when I followed up after 4-5 days they said its not confirmed by Landlord. Then they said you go ahead and raise a dispute but just to let you know decisions are usually in favour of landlord.
They were bad even when I entered the flat. They delayed the safety certificates etc and that put me in a disastrous position.
IF you are a good landlord or if you do not want to loose your deposit money as a tenant - don't go into deals with Andrew Reeves as the lettings agent.
Shame on you guys!!... Read more
Tenant
14th Oct 2024 (17 weeks ago)
K Samuel
Andrew Reeves letting will serve you well and helped you settle in your desire house without unnecessary bottleneck.
I will always recommend Andrew Reeves... Read more
Landlord
4th Oct 2024 (18 weeks ago)
L Baldwin
Have had a really smooth moving in process renting my first flat. They’ve helped with anything I needed efficiently and promptly and I couldn’t ask for anything more. Couldn’t be happier!... Read more
Tenant
4th Oct 2024 (18 weeks ago)
Z Vyette
They made my house hunting smooth and got me a nice house.... Read more
5th Sep 2024 (22 weeks ago)
D Williams
Contacted Kelly Harrington at the Orpington office for assistance in letting our property in Petts Wood. Kelly was very helpful. She visited the property at the pre agreed time and advised on everything that we needed to know from the current rental value to our responsibilities as Landlords.
Her and her team found us an ideal tenant for the property within 2 weeks.... Read more
Landlord
26th Aug 2024 (24 weeks ago)
G Rajagopalan
We had a great experience as landlords with Andrew Reeves (Amy, Kelly, Maisie and Emma) who worked closely with us to find tenants for our property that matched our requirements. The entire process was handled smoothly and professionally and with a high degree of patience. I would have no hesitation in recommending them.... Read more
Landlord
15th Aug 2024 (25 weeks ago)
A B
Maisie helped us find a new home in absolute lightning speed. We called on a Saturday morning, viewed a rental just an hour later and by lunch time we were signed up as tenants. She was very friendly and professional without being pushy. Maisie and her colleague Amy made the whole process easy and explained everything clearly. We had not rented for some years so their help and guidance was much appreciated.... Read more
Tenant
3rd Aug 2024 (6 mo. ago)
J Warburton
As it is my first time in renting property
The Fast efficient service that Kelly Harrington from Andrew Reeves provided was invaluable... Read more
Tenant
28th Jul 2024 (6 mo. ago)
M Mahmoud
Quality service from Kelly especially. Will definitely be using them for future lets.... Read more
Landlord
26th Jul 2024 (6 mo. ago)
Z Clayton
Maisie has been absolutely brilliant with helping myself and my partner. Their communication is so quick and they are all happy to help with any issues we have... Read more
27th Jun 2024 (7 mo. ago)
M Shamekh
Very happy with the service i received from Maissie and Kelly. Very professional and informative. Would recommend.... Read more
20th Jun 2024 (7 mo. ago)
T Wright
Very happy with the service I received from Kelly and Maisie at Andrew Reeves Orpington in letting my property. Being a first time landlord I was completely unaware of how it all worked but Kelly met with me at the property and provided all the information I needed. They guided me through the whole process from start to finish, keeping me informed at each stage and even going as far as arranging the necessary inspections and cleaning of the property. Very professional, would recommend.... Read more
Landlord
18th May 2024 (8 mo. ago)
A KHONTHOTHONG
Maisie and Amy at Andrew Reeves Letting Agent Orpington were very lovely and helpful. They were extremely prompt and professional, making the move a breeze. I highly recommend the Andrew Reeves Letting Agents in Orpington.... Read more
Tenant
30th Apr 2024 (9 mo. ago)
J Ball
I would highly recommend Andrew Reeves in Orpington.
I received an excellent service. Very friendly and very helpful staff.
Kept me fully updated throughout the process.
Thank you so much Maisie and Amy for your help.
Janet... Read more
26th Apr 2024 (9 mo. ago)
A Tuition
Excellent and professional service given by Kelly and team for renting our 3-bed in Orpington. Very pleased and would highly recommend!... Read more
Landlord
23rd Apr 2024 (9 mo. ago)
H Brady
I am very please with the service provided by Andrews Reeves letting Agents, Orpington. Kelly Harrington has been spectacularly helpful in terms of managing the rental of my property. I highly recommend Kelly and the team.... Read more
Landlord
22nd Apr 2024 (9 mo. ago)
G brooks
I am a tenant and luckily was supported by the amazing staff here, Maisie in particular has been great with communication and just in general a real happy member of staff that helped me through the process and even after getting the keys she and the rest of the team I spoke to, Kelly and Amy, we’re great with letting me know everything I needed and if I needed them after what to do. I can’t thank them enough for making a stressful time of moving better... Read more
Tenant
22nd Feb 2024 (11 mo. ago)
H Charlemagne
I cannot rate this wonderful team highly enough - what a joyous experience we had finding our new home. So kind caring and professional - a slick efficient team who go to great lengths to provide a faultless service. The extra touches don't go unnoticed. you ladies are AMAZING!!!... Read more
5th Feb 2024 (1 year ago)
H north
Always happy with our interactions with Andrew Reeves, Very speedy and helpful customer service. Kelly and Amy in particular dealt with myself and my Fiancé with moving. Both very polite and professional ladies. Thank you!... Read more
4th Feb 2024 (1 year ago)
O Valenza
Very nice team everything went well thank you ????... Read more
25th Jan 2024 (1 year ago)
A Kesidis
I had an excellent experience working with Andrew Reevs. From the moment I reached out to them, they were incredibly responsive and professional. Special thanks to Kelly Harrington. Kelly helped me find the perfect rental property that met all my criteria.
She was knowledgeable, patient, and attentive throughout the entire process.... Read more
Tenant
15th Dec 2023 (1 year ago)
C Aquio
My heartfelt gratitude to this company for all the help and for listening. The process of application, getting the house and finally, moving in was very systematic. Although there were some mishaps, not with them, but with other people, the agents were really helpful and reassuring that we will have a house by the 1st of December. Thank you very much Andrew Reeves.... Read more
Tenant
2nd Dec 2023 (1 year ago)
H Omblero
I would like to give thanks to the lettings agents of this company for helping us achieve one of our goals in having our own flat to rent. They were all very helpful, approachable and kind to us throughout the process. More importantly, I would like to thank Ms. Kelly Harrington for taking the time to listen and pay attention to the concerns we raised since from the beginning and helping us to have a smooth and continuous process throughout. If it weren’t for her, we wouldn’t be able to get the new flat that we have always hoped of having. She’s truly an asset to the team. Overall, we thank you to the team. More power.... Read more
Tenant
29th Nov 2023 (1 year ago)
W Tee

Looking out for rentals in London can be a stressful thing altogether and I've registered myself with so many property agencies many don't even bother contacting you. Kelly showed me a number of flats over the span of weeks and when I finally found one I liked, she was honest and i would think in a fair manner, allowed me to express my interest in renting the property and get myself considered as a tenant (some just ignore you if you have questions pertaining to the property let alone put you in the list for consideration by the landlord).
I was also going away for a prolonged period before the move-in so keys had to be kept with them for a couple of weeks before I came back. Good thing that was acceptable! Otherwise i would have to look for another place elsewhere. All in all a pleasant experience with Kelly and rest of the team from the branch!
Keep up the good work!
If there was one thing to improve on, it would be tolerance for time taken to gather reference as sometimes it can be a challenge to sought the right person in a large organisation to be one's reference plus also not everyone's boss reside in the same country (there was a requirement for someone with a local number).... Read more
Tenant
24th Nov 2023 (1 year ago)
T kuber
Special thank you to Kelly Harrington who was very focused and friendly person .she knows very well what I was looking for. She is definitely an asset to the team .I did speak with some other members from the office but was not happy with their approach. But Kelly is remarkable. She understood our requirements and urgency well and have us the best service .... Read more
4th Nov 2023 (1 year ago)
L Lopes
Big thank you to Kelly and the whole crew for making our move to the new place such a breeze! Everyone in the office was super helpful and friendly. Really appreciated the top-notch service.
Lucas... Read more
1st Nov 2023 (1 year ago)
M Lee

Recently moved into a flat managed by Andrew Reeves. I was assisted throughout the entire process by Maisie, Kelly and Kayleigh. The procedure was very simple and straightforward, and everything was explained to us clearly and concisely. Most paperwork was also done electronically which was very helpful. In fact, Kelly had phoned me to inform me of a property coming to market soon that matched my requirements before putting it on the market - and it was the one I liked and took in the end!
However, most importantly, the staff members that helped me secure the property were very friendly and highly professional. The same cannot be said of some other estate agencies in the area, many of whom can be rude and condescending. Nothing of that sort here! Can highly recommend this particular branch of Andrew Reeves, top service!
In Summary:
The Good:
1. Professional, friendly and competent service.
2. Flexible viewings, they realize that some of us work(!) and not always free anytime!
3. Easy, painless paperwork procedure.
Suggestions for improvement:
1. We have a dual energy electric meter in our flat - but not sure which reading is which as they weren't labelled, which made sending the first meter reading to the energy company a little tricky. Not a big deal, but would have been great to have these labelled in the future ahead of a new tenant move in! :)... Read more
Tenant
20th Oct 2023 (1 year ago)
S Onasanwo
It was an amazing experience. Well-detailed about all information and patience with their clients. Customer service is top notch... Read more
22nd Sep 2023 (1 year ago)
D Hill
Do not use. They make mistakes in their service then try to shirk their responsibility and try to blame the landlord then the tenant. Proof available on request.... Read more
6th Sep 2023 (1 year ago)
R Dobrica
We have recently received a professional and well executed rental experience from the team in Orpington and we are thrilled how easy and comfortable everything has been. The online portal has made all the processes much more easier for us.... Read more
Tenant
25th Aug 2023 (1 year ago)
M Le
All the staff were very helpful with finding us a property. The communication was very consistent and any issues that we had were dealt with quickly.... Read more
28th Jun 2023 (1 year ago)
D Jose
Hi
We have been renting through this agency for the last 3 years. Through these years we have noticed that it takes a long time to get the repairs done . Sometimes months for essential maintainances which can make your day today life miserable. When contacting the branch usual reply werer 'will get back to you after checking with relevent person'. But this most often will never happen.... Read more
Tenant
3rd Jun 2023 (1 year ago)
D Burchill
As a first time landlords, I was very green and Kayleigh at Andrew Reeves and the rest of the team guilded me and my wife through the whole process with flawless precision.
Kayleigh took on our property as
our manager and has been more than helpful and went above and beyond with her communication and keeping us posted in regards all aspects of the rental. These guys know their stuff and I'm so glad we chose Andrew Reeves to manage our property.... Read more
Landlord
2nd Jun 2023 (1 year ago)
D Herrey
Good and fast service and easy to use web page to pay rent and request house repairs. Kelly was very helpful as well as he team at the agency.... Read more
Tenant
22nd May 2023 (1 year ago)
K Mitchell
Excellent service, Masie kept us well updated on the rental process and made sure everything was done in a timely manner. The whole team have been brilliant and all have assisted us with queries relating to our move.... Read more
Tenant
20th May 2023 (1 year ago)
E Weineck
Kelly from Andrew Reeves has been really helpful, everything about our move has gone smoothly... Read more
Tenant
16th May 2023 (1 year ago)
J Parsons-Dorman
Kelly & her team found we a perfect property & helped with all the paper work & from finding the property to moving in - 5 days - id say that is 5 Stars
Thank you.... Read more
Tenant
12th May 2023 (1 year ago)
J lenihan
Made time to let us view the property at short notice. Kept us up to date and very efficient. Thank you... Read more
29th Apr 2023 (1 year ago)
A arslan
Excellent service friendly people and helpful... Read more
17th Apr 2023 (1 year ago)
K Sullivan
Kelly and maisie were fantasic thank you guys... Read more
31st Mar 2023 (1 year ago)
J vana
Highly recommended. They answer all your query.... Read more
29th Mar 2023 (1 year ago)
Y Ojikutu
Kelly Harrington is a fantastic agent. She was very supportive, attentive and very explicit. She is very professional and engaging. Thanks for your service.... Read more
28th Mar 2023 (1 year ago)
R Sommer
Great service would recommend... Read more
18th Mar 2023 (1 year ago)
D Thor
Chaotic and disorganised at best. Do not use this company. If you want a professional letting look elsewhere. Service levels fall way below expected standards.
I have twice let my property with this company. The first time was seamless and the transaction swiftly expedited. The second time no one seemed to know what they were doing and I had three people calling and emailing me about the same things, wasting my time. There was clearly no communication between them. The team are very difficult to get hold of and I had to call other branches to get the local team to make contact with me.
A lettings board was erected without my consent and six months later it is still in situ. Andrew Reeves have enjoyed six months of free advertising at my expense and refuse to acknowledge this.... Read more
Landlord
15th Mar 2023 (1 year ago)
J?o?
Very helpful, happy to explain anything that you don't understand.
Very polite staff, friendly and always honest.
Grateful to be dealing with an above board estate agent. Maria, Maisey and Kelly especially!... Read more
6th Mar 2023 (1 year ago)
D Brown
Professional, knowledgeable, helpful - would definitely recommend as a landlord 6/5 !... Read more
Landlord
26th Feb 2023 (1 year ago)
S Aldridge
We received a really good, professional service from Maria and Kelly. Helped through the process at every stage and got us into our new home on the promised date!... Read more
Buyer
17th Feb 2023 (1 year ago)
R Silvester
Compared to past letting agents completing a let with Andrew Reeves was a dream. Kept fully informed at all times and a pleasure to deal with.... Read more
Landlord
13th Feb 2023 (1 year ago)
L Jay
Thank you Andrew Reeves,
Highly recommend! I felt really supported throughout the process of moving into my first home ?? This is my first time moving on my own and Kelly has been amazing. Any small issues were sorted promptly and any questions I had answered quickly and in full. Thank you to the Orpington team. ??... Read more
Buyer
30th Jan 2023 (2 years ago)
L Woodbridge
Really please with Andrew reeves and how smooth the process has been moving into our new house. All the staff have been really helpful and had no trouble when needing their assistance.... Read more
Buyer
27th Jan 2023 (2 years ago)
F Fazal
Highly recommend! Extremely friendly and the whole process was made smooth and hassle free. Would like to specifically thank Kelly and Maria for all the help.... Read more
14th Jan 2023 (2 years ago)
S Movahedi
Highly recommended. Very professional and friendly staff. Smooth process from the beginning of property viewings to signing the tenancy agreement. I wish to specially thank Kelly Harrington for her professionalism and assistant in finding my rental home and Kayleigh for helping with all my questions. Also all the ladies in the office are very helpful and prompt in responding to all my emails... Read more
Tenant
3rd Jan 2023 (2 years ago)
I nedeva
We had a great experience renting a property with Andrew Reeves Orpington. Very helpful and professional team.Thank you to Kelly, Amy and Kayleigh. Very kind and lovely ladies.
Excellent service.... Read more
Tenant
29th Dec 2022 (2 years ago)
L room
Awesome
Ask for Kelly, very kind and ressource full. She helps us found a product that meet our requirements and sign in a couple of days.... Read more
16th Dec 2022 (2 years ago)
F petit
(Translated by Google) Agency at the top.
We were picked up by Kelly at the Orpington agency. She was a great help, attentive and we had our apartment in the space of not even a week.
I highly recommend Andrew Reeves for your real estate rental/purchase needs.
Keep it up.
(Original)
Agence au top.
Nous avons été pris en charge par Kelly à l’agence de Orpington. Elle a été d’une aide précieuse, à l’écoute et nous avons eu notre appartement en l’espace d’une semaine même pas.
Je recommande fortement Andrew Reeves pour vos besoins de location/achat de biens immobiliers.
Keep it up.... Read more
16th Dec 2022 (2 years ago)
J Reyes
Very helpfull, friendly, & accomodating team. Gives advise from the ground up (start to finish). Indeed the best choice... Read more
13th Dec 2022 (2 years ago)
S Farm
These guys are just amazing I have been with them since the year.so probably around 15/20 years they have never let me down always been on the phone to advise support found great tenants really lovely old school service, with all our new technology mixed in couldn’t Recommend them enough very happy with this service would never move to a different agent.... Read more
Landlord
17th Oct 2022 (2 years ago)
S Mitwally
Very good communication during rental purchase, easily contactable when encountering difficulties, friendly staff, Tilly was very helpful throughout entire process... Read more
Buyer
30th Sep 2022 (2 years ago)
J Zhu
Tilly and Maria have both been really helpful with from start to finish with the rental process. Emails were replied to quickly and efficiently... Read more
Tenant
23rd Sep 2022 (2 years ago)
J Chan
Having moved all the way from Manchester, the entire team has been stellar. Very stress free and professional service!... Read more
23rd Sep 2022 (2 years ago)
M Donaghy
Maria and Tilly were extremely helpful, I'd recommend Andrew Reeves Orpington to anyone looking to rent or buy... Read more
12th Sep 2022 (2 years ago)
P Raul
I got rental valuation through Andrew Reeves and Kayleigh was very professional and helpful. I did valuation from other agencies as well but Kayleigh’s valuation was on mark. Thoroughly recommend their service.... Read more
Landlord
28th Aug 2022 (2 years ago)
D Adesoji
Easiest move in process and lovely gift from the office.
Thanks To Tilly and Maria... Read more
Tenant
22nd Aug 2022 (2 years ago)
S Jones
Hi Kelly and the team were very professional and helped me find a first home for my daughter , the process was made simple by the systems they have in place for online signing and paying and topped with Kelly s personal touch i would rec to anyone... Read more
Buyer
2nd Aug 2022 (2 years ago)
A Ravi
Great Service and great property as well.... Read more
29th Jul 2022 (2 years ago)
D Roy
It was great to get my first tenant approval through this agency, since this is the first time I moved from India and they helped me a lot. Special thanks to - Ms Kelly and Ms Maria.
Regards.... Read more
25th Jul 2022 (2 years ago)
P mani
Maria's initiative to contact home office was commendable . Tilly was helpful in explaining about the property
It was not a straightforward letting but they really were flexible to find work around and get things done... Read more
15th Jul 2022 (2 years ago)
A Csorba
Brilliant and helpful service from the first moment to getting the keys. Welcome pack upon arrival, what a lovely touch! Stunned ???? Absolutely 5*... Read more
8th Jul 2022 (2 years ago)
S Adinebo
I just let a property via Andrew Reeves Letting Agents Orpington The whole letting process & experience from calling to viewing and signing the tenancy went smoothly and professionally done.
Special mention to James Conolly and Maria Panayiotou for their efficiency is providing answers to my numerous questions.
To cap it all up, I was welcomed with a gift box when I was moving in which was the icing on the cake with the experience by the Andrew Reeves Orpington team. I will definitely recommend this Letting Agents to anyone.... Read more
6th Jul 2022 (2 years ago)
D Lukianov
As a tenant in a difficult situation, Kelly helped to organise a tenancy in only one week from viewing to getting the keys. She communicated effectively and responsively to guide me through the process, and co-ordinated requirements with the landlady in a timely manner, utilising other branch resources to speed things up. Your help is much appreciated.... Read more
23rd May 2022 (2 years ago)
Bobby
I recently let a property via Andrew Reeves Letting Agents Orpington and I am quite impressed by the service received. The whole letting process from viewing to signing the tenancy went smoothly. I wish to specially thank Kelly Harrington for her efficiency and professionalism throughout. I highly recommend this Letting Agents.... Read more
Landlord
18th May 2022 (2 years ago)
I Anghelescu
They’re really helpful and professional! They bent over backwards to get us into our new house on our moving day even though their system was down and everything, 10/10... Read more
Tenant
18th May 2022 (2 years ago)
P Waller
Very professional & helpful, found us absolutely wonderful tenants, would recommend to anyone considering letting their property... Read more
Landlord
3rd May 2022 (2 years ago)
T Woolley
Currently in the process of renting out my property with Andrew Reeves and been dealing mostly with Kayleigh and also more recently Kelly. She’s been super professional, friendly and helpful at every step and has made the process dead simple for me. Super efficient so much so it took less than 24 hours from the property being available to the let being agreed. Will and have recommended these guys to friends and family.... Read more
Landlord
29th Apr 2022 (2 years ago)
D Rhiney
Great service and friendly staff. Overall experience was good.... Read more
29th Apr 2022 (2 years ago)
P Edelman
This Letting Agency have the process of finding a new home nailed down.
The process is clear, runs very smoothly, all fronted by an extremely friendly and capable team.
I highly recommend Andrew Reeves 10/10... Read more
23rd Feb 2022 (2 years ago)
F Feather
I cannot recommend this agency enough. Fast, responsive and very professional. They put your mind at ease throughout the whole process and make a stressful time stress free. I would highly recommend Amy, Kayleigh, Abbey and Kelly. Thanks so much to the team!... Read more
28th Jan 2022 (3 years ago)
K M
From the start of the process Kelly was very professional in helping me find my new property. She made a stressful time a lot easier with her proactive attitude and approachable manner. I am very happy with the service I received, thank you!... Read more
23rd Dec 2021 (3 years ago)
V Kaindoy
It is really hard to find to a new place especially that we did not plan for it. I contacted Andrew Reeves around October and it was an agent named Abbey gave a quick response. We had a viewing and we found a flat that we really like. Abbey did all the works and we paid for the deposit but the landlord cancelled. It was a devastating news to hear although Abbey did her best to convince the landlord that we are good tenants. After that, Abbey promised to find another property for us and we we moved in already on Dec. 14. This property is way better than the one we viewed. Abbey Kitchener is very professional and accomodating. She is very responsive and reassuring as well. We can't thank her enough. More power to Abbey and to the team!
Nailyn and Victor????... Read more
Tenant
15th Dec 2021 (3 years ago)
N DUENAS
It is really hard to find to a new place especially that we did not plan for it. I contacted Andrew Reeves around October and it was an agent named Abbey gave a quick response. We had a viewing and we found a flat that we really like. Abbey did all the works and we paid for the deposit but the landlord cancelled. It was a devastating news to hear although Abbey did her best to convince the landlord that we are good tenants. After that, Abbey promised to find another property for us and we we moved in already on Dec. 14. This property is way better than the one we viewed. Abbey is very professional and accomodating. She is very responsive and reassuring as well. We can't thank her enough. More power to Abbey and to the team!
Nailyn and Victor... Read more
Tenant
15th Dec 2021 (3 years ago)
L Welch
Great service and great communication , I can’t fault Abbey and the team. Abbey has been so kind and professional whilst helping me find a new house. She went above and beyond her role to help me during a stressful time.
I highly recommend Abbey and the service she provides.... Read more
24th Nov 2021 (3 years ago)
V Saisubramanian
Kelly and team were very professional from the time they showed the property for viewing to the time we moved in and settled down. We didn't have to chase them for anything, they were very proactive and approachable. This is the best service i have experienced from letting team.... Read more
Tenant
14th Nov 2021 (3 years ago)
S Dobbs
Kelly was really professional and efficient. I was pleased with how quickly she arranged a viewing for us and she was very helpful too. Would recommend Andrew Reeves to anyone.... Read more
11th Nov 2021 (3 years ago)
E Esperandio
Abbey was outstanding in all process of our new home! Thanks again... Read more
8th Nov 2021 (3 years ago)
S hodges
Absolutely brilliant. The whole team helped us during the process of renting our flat in Orpington. Even though we were let down by prospective tenants they didn’t stop looking for the right people for us. Abbey has been fantastic from start to finish and most importantly her communication is second to none. We are so pleased to have found our new tenants and Andrew Reeves, especially Abbey Kitchener should be extremely proud of themselves. Once again, thank you.... Read more
Landlord
26th Oct 2021 (3 years ago)
S Valente
Professional and courteous every time and will get back to you when they say they will. Abbey Kitchener from the Orpington branch was there to answer any questions and queries putting our minds at rest. The move was simple and straight forward too making the whole experience a very pleasant one. Thanks very much... Read more
Tenant
11th Oct 2021 (3 years ago)
A girl
Overall, a good experience with Andrew Reeves. Hats off to Kelly for being hands on, friendly and professional. If it were only Kelly dealing with my case, I’d give 5 stars. I withheld one star as there was a delay which could have been anticipated and prevented.... Read more
1st Oct 2021 (3 years ago)
C Fan
They are very professional to help me find my dreaming house, and quickly solved all the process. Thanks a lot... Read more
Buyer
4th Sep 2021 (3 years ago)
A Williams
Absolutely amazing bunch. ???????? Amy, Abbey and Kayleigh have been incredible with mine and my partners moving and relocating from the North. Represent Andrew Reeves in a professional manner in every aspect. Thank you so much.... Read more
Tenant
19th Aug 2021 (3 years ago)
T NAUD
Living overseas in this pandemic season and you have to relocate to the UK? And you can not come to see the property, you can not come to see the landlord, you can not have face to face talk with the agent. You have to rent your house and put furniture inside before you set your foot on the soil of the UK and get driven to your house right from the airport, utilities already set up and broadband already connected. Everything has to happen remotely, seamlessly. That sounds like a mission impossible, until I spoke with Andrew Reeves Orpington. Their kindness, professionalism, responsiveness, and most of all, flexibility and innovation have just made our move from overseas a smooth and very delightful experience. The two ladies at Andrew Reeve Kayleign and Kelly just made that happen. My family have moved in smoothly and starting a new life there.
BIG BIG BIG thank you to Kelly and Kayleigh.... Read more
Tenant
14th Aug 2021 (3 years ago)
J Church
Kayleigh helped me and my partner a lot when looking for a property. The whole branch seem very organized and professional. The also provided excellent service and response times to question were excellent and they have done very well in these challenging times. Thanks!... Read more
9th Aug 2021 (3 years ago)
V V
I just moved to Orpington to start a new job, finding a home has been quite stressful but the team at Andrew Reeves Letting Agents in Orpington have been so supportive! (Especially Kelly & Kayleigh) found this beautiful flat close to work thanks to them and the entire process has been so smooth!
Thank you ????... Read more
Tenant
4th Aug 2021 (3 years ago)
J bardall
My family and I have recently let a rental a property from the Orpington branch of Andrew Reeves Estate agents and must say despite the stresses of moving home and all that comes with it, the team (And especially Kayleigh who is a credit to the Andrew Reeves Orpington branch!) Have been absolutely fantastic throughout the whole process. Very professional, keeping us up to date & dealing with enquiries promptly and overall been a pleasure to deal with.
Highly recommend!... Read more
Landlord
31st Jul 2021 (3 years ago)
J Bennett
My boyfriend and I have recently rented a property that is let and managed by Andrew Reeves. The lovely Kelly Harrington has been absolutely fantastic through the whole process. Really helpful and so friendly. I am looking forward to hopefully many years in our new home. Thank you so much ????... Read more
Tenant
15th Jun 2021 (3 years ago)
M Smith
We been using Andrew Reeves to rent and manage our properties for over 5 years now and have found the staff in the Orpington branch to be helpful, professional and always willing to provide advice and guidance. Melanie, Luke and Kelly are always able to sort out any problems and are all lovely to work with.... Read more
Landlord
6th May 2021 (3 years ago)
A Dominguez
Very Happy with the services from Andrew Reeves, highly recommended... Read more
9th Apr 2021 (3 years ago)
C Ellis
I am a landlord and extremely happy with the service I received from the Orpington team. They managed to find a suitable tenant in a very short period of time and dealt with everything in a friendly, efficient and professional way. Thank you.... Read more
Landlord
4th Mar 2021 (3 years ago)
K Robinson
I have recently used Andrew Reeves to find a tenant for one of our properties in Orpington. They were extremely helpful, responsive and knowledgeable.
I liked the fact that the team always knew what was happening with our property, no matter who I emailed or spoke to.
I would definitely recommend Andrew Reeves as a company and I would like to thank Mel, Kelly and Luke for all their support in finding a tenant so quickly.... Read more
Landlord
8th Feb 2021 (3 years ago)
P toms
The team at Andrew Reeves were supportive and professional in assisting our recent move to our flat. From the start of our property search to our move in date, the team were responsive and willing to help with our queries and questions, putting our minds at ease, particularly during the ongoing pandemic.... Read more
Tenant
4th Feb 2021 (4 years ago)
M Burton
Thank you to Luke and the team at Andrew Reeves! In our recent move the team provided great customer skills, always responded quickly and effectively on all our queries and were of the highest professional standard. This was extremely helpful and made the move very smooth sailing even in the latest National Lockdown.I would highly recommend Andrew Reeves to anyone looking for a trusted professional estate agents.... Read more
4th Feb 2021 (4 years ago)
A Howarth
Kelly and Luke were able to answer any questions we had and did so in a patient and friendly manner. They promptly addressed any minor hiccups we had moving into our rental property and provided us with a lovely welcome package. We look forward to the support of the Andrew Reeves team throughout our time here.... Read more
Tenant
3rd Feb 2021 (4 years ago)
E Puddefoot
I couldn't thank the team at Andrew Reeves more. In the years we have being using them we cannot fault their outstanding effort and knowledge. They certainly have great customer skills from a landlord perspective and we have also had good feedback regarding Andrew Reeves from our Tenants. They also ensure to maintain regular contact and are extremely helpful and active throughout any lettings process. All the team are very well informed with up to date legislations and always give good guidance and advice. Would definitely recommend.... Read more
Landlord
11th Dec 2020 (4 years ago)
L Almeida
I worked with Roberta Chivers on the letting process. She was very professional and the whole team was very helpful whenever needed. I look forward to working with them during my time in the house.... Read more
Landlord
17th Nov 2020 (4 years ago)
S Thompson
They made the whole process of finding a new flat so easy, any questions were answered promptly and it was a totally stress free process! I really could not recommend them enough :)... Read more
Tenant
2nd Oct 2020 (4 years ago)
K Gardiner
Andrew Reeves has been the best rental agency to deal with, specifically Roberta Chivers who handled everything professionally, responded quickly and explained anything needed... Read more
Tenant
26th Aug 2020 (4 years ago)
R Philpot
Amazing service and communication from Andrew Reeves, the stand out being Roberta Chivers! She has helped and explained everything without hesitation to assist in the process.... Read more
26th Aug 2020 (4 years ago)
K Simpson
Really helpful and responsive... Read more
27th Jul 2020 (4 years ago)
C Ugborogho
When I walked into Andrew Reeves in Orpington enquiring about a property, Luke was very helpful, pleasant, attentive and went above and beyond; making the process of letting a property stress free. I would highly recommend visiting this branch and using their services.... Read more
Landlord
29th Jun 2020 (4 years ago)
J Hamilton
I have rented a couple of properties through Andrew Reeves and have found their service to be excellent - they are very quick to respond to emails/calls and are really efficient in getting everything sorted, which is greatly appreciated as finding a new home can be a stressful time! Highly recommended.... Read more
Tenant
23rd Feb 2020 (4 years ago)
L Mucsi
Luke was very helpful, thanks!... Read more
20th Feb 2020 (4 years ago)
G Chwieduk
Very good agency! Super quick with responding to emails and our enquiries. We just rented the property with help of Harry and Luke and would like to give them big thumbs up for their work and assistance. Thank you guys!... Read more
Tenant
28th Jan 2020 (5 years ago)
J Bonite
The guys in Andrew Reeves Orpington are very helpful.... Read more
21st Jan 2020 (5 years ago)
P Tuson
Andrew Reeves Orpington have been looking after me and my properties for a couple of years now. I have been extremely happy with the service they provide and am confident the properties and tenants are well cared for. I find them to be very professional, friendly and competent. Thank you all for your hard work and for giving me peace of mind.
Y Tuson... Read more
Landlord
12th Jan 2020 (5 years ago)
A Silva
I have been extremely happy with the service I have received from Andrew Reeves. Melanie and the team are very helpful. Kelly whom I had many dealings with has been very efficient. I appreciate their on going services.... Read more
8th Jan 2020 (5 years ago)
L pooley
I found Andrew reeves to be a very simple and easy estate agent to work alongside with, when it came to finding my first home. Kelly especially made me feel so comfortable when it came to asking any questions, and always worked efficiently when dealing with my requests.... Read more
Buyer
7th Jan 2020 (5 years ago)
B Rose
We had a very good experience with Andrew Reeves....On the very same day of the approach we could view the property and finalize it.. Eventhough Our plan to move in was a very short notice, they made it much faster and easier for us... thank you soo much Harry and the team...... Read more
Tenant
29th Nov 2019 (5 years ago)
S Zajaczkowska
My partner call to book a viewing of properties to rent and the ladie who answered the phone said their is no point to book any viewing if he doesn't own enough money becouse is waist of time not recommended at all. Very rude person because she judges over the phone people who are potentially customers.... Read more
Tenant
21st Oct 2019 (5 years ago)
S Qureshi
Good staff but bad luck that couldn’t get the flat?????... Read more
3rd Oct 2019 (5 years ago)
S Lightfoot
Very quick and good service thanks... Read more
2nd Oct 2019 (5 years ago)
D “Mika”

I have recently rented a property through Andrew Reeves and I couldn't praise the staff enough. Luke has shown me the property, whilst Harry has been dealing with the contract, responding to my emails literally within hour and always answering their phone and calling back when they said they would. Professional, transparent about any delays, very informative and QUICK in responding to emails. Very helpful and understanding as my situation wasn't straightforward. They have contradicted any stereotypes of estate agents and repaired my faith as I have been very badly treated by Proctors in Chatterton Village(avoid)
Melanie from Orpington branch, was signing the contract with me. She answered all my questions with patience, gave very useful advice. Again she was very professional, she took time. I was also impressed with the fact that straight after signing contract, the inventory clerk was waiting for me at the property, with keys, explaining the process, showing me around. Again very nice, polite and she took her time. At no point I felt rushed, dismissed, quite in contrary. They are very nice, polite and professional bunch of people with a truly human touch.
I highly recommend them especially for customer service they offer! Well done!... Read more
Tenant
27th Sep 2019 (5 years ago)
M Griffiths
The team at Andrew Reeves handled the letting of my property with care and professionalism. Being a first time Landlord, I had many questions regarding the setup process, and management needed once the right tenant was found. Melanie, Luke and Harry were all fantastic at guiding me through the process and making sure everything was set up with ease and clarity. I would certainly recommend. Thanks again team!... Read more
Landlord
3rd Sep 2019 (5 years ago)
L Collier
I never write reviews but in this occasion I felt I had to. I had a couple of issues with my property and the tenant which I thought would never be resolved. Purely down to one individual named Natalie-Rose O’Connor all has been rectified and even a refund arranged which was very welcome indeed. Natalie took the time to call me back and keep me updated the entire time, which was so grateful as this is something that rarely happens these days.
I am now a happy landlord and would recommend this companies services but more so Natalie’s. Lewis Collier.... Read more
Landlord
30th Jul 2019 (5 years ago)
C B
Friendly and responsive staff. Professional service, I would certainly recommend.
Thanks.
Mark... Read more
21st Jun 2019 (5 years ago)
N Marroushi
I found the Senior Property Manager Mandy Cook at Countrywide in the Bromley office to be very helpful. She helped facilitate the communication between myself and my neighbour's landlord to a successful result. Thank you Mandy.... Read more
14th Jun 2019 (5 years ago)
J Foster
Excellent letting agents, any queries I had were quickly responded to, the very professional team looked after my flat for 2 years and I wouldn't hesitate to use them again.... Read more
Landlord
10th May 2019 (5 years ago)
M Sanger
Great team that really helped sort out getting a property quickly. I can't praise them enough for the time and support they gave me and my mother. Thanks to all!... Read more
14th Mar 2019 (5 years ago)
E Brerro
It was a pleasure to deal with Harry and Maria. All handled in a professional manner and on time. We will definitely recommend this agency to our friends !... Read more
4th Mar 2019 (5 years ago)
R Sampson
I have used Andrew Reeves Orpington for a number of years and have always found them excellent to deal will. First Class service and very good staff. Well done. Honest and diligent.... Read more
1st Mar 2019 (5 years ago)
J S
We have rented out our flat through Andrew Reeves for a couple of years now. We very much appreciate the service and support of the Lettings team as well as AR's in-house Property Management team. We would like to thank Demi Carter for her outstanding support in dealing with a somewhat challenging case. She helped us resolve an issue and handled the process with utmost care and diligence. Thank you!
Julia&Sean... Read more
Landlord
19th Feb 2019 (5 years ago)
S garg
We had to move at short notice due to commencement of building works at our home. Harry provided excellent support by swiftly completing formalities and responding to our queries and emails in out of office hours. Highly recommend this agency!!... Read more
Tenant
3rd Dec 2018 (6 years ago)
F Ionita
Outstanding services , wonderful agency, low fees, they move very fast and solve all our requests sooner than we expect it . For that they have 5* . Search for Harry there , he is a top man . Greetings guys and thank you for helping us find a home ,
Sincerely
Florin & Bogdan... Read more
Tenant
29th Nov 2018 (6 years ago)
A Sanni
Friendly atmosphere and approach, with us all the way till we settled in. Thanks to Erman Saih for helping us out.... Read more
Tenant
28th Nov 2018 (6 years ago)
P Davis
Well what can I say but simply the best! Look no further as Andrews Reeves are truly amazing!! All the staff are so kind and always provide outstanding service!
Mandy our property manager is brilliant and I want her to come work for me!!
I wish I could give you more stars!... Read more
19th Oct 2018 (6 years ago)
N Hajisavvas
James was a great help and a pleasure to have him help me.... Read more
3rd Aug 2018 (6 years ago)
T o'brien
All staff and julie Callaghan were brilliant and very helpfully, always helped me if needed..I would recommend them to anyone. 10/10.... Read more
4th Jul 2018 (6 years ago)
T Brown
The Property Manager in the Bromley office has worked extremely hard on many occasions dealing with maintenance issues that have arisen with our property. She has given advice and carried out our instructions efficiently and promptly.... Read more
Landlord
25th Jun 2018 (6 years ago)
M Yusnadi-O'Donnell
I recently bought a property from this Estate Agent and Chloe Tucker in particular was extremely helpful in assisting me with the search! Her and James both went above and beyond to make sure me and my family were satisfied.... Read more
Buyer
8th Feb 2018 (6 years ago)
T Tahir
I moved out of my last flat due to the upstrairs property flooding, I came to Andrew Reeves in Orpington and dealt with James, who quickly helped me find a new flat and dealt with my insurance company. I moved into a new build flat on a temporary basis originally. The service I have experienced through Andrew Reeves was amazing, I love the flat and the team down there have allowed me to renew my contract with the landlord on a long term basis. Thanks a lot guys.... Read more
Tenant
1st Feb 2018 (7 years ago)
S nutland
Andrew Reeves Orpington are a very professional outfit, I work with them on a cooperate landlord level and they offer a service like no other agent on the high street. Whether I instruct them on 2 properties or 20 properties at one time they give each property the right amout of attention and generally have them let within 48hrs to high end professional tenants.
I would recommend this agent to everyone with a property to let that wants professional advise and a great level of service, Andrew Reeves Orpington will not let you down.... Read more
Landlord
31st Jan 2018 (7 years ago)
O Ayoola
Very helpful and professional team in orpington. I would highly recommend them to anyone looking to let a property or rent.
I will be advising people to use Andrew reeves and I’ll definitely be using them again.... Read more
Landlord
31st Jan 2018 (7 years ago)
Z Shelley
Great customer service and always done their best to answer any questions we had! Smooth process and professional made things really easy to rent. Thanks James and Chloe ????????... Read more
Tenant
31st Jan 2018 (7 years ago)
M Quilter
Great work from all the team, they really helped me out.... Read more
31st Jan 2018 (7 years ago)
A Williams
I was so happy with the service provided by James at Andrew Reeves. He was so helpful with the choice of proeprty to rent. I went through with it and couldnt be happier! I recommend Andrew Reeves to anyone.
Thank you... Read more
Tenant
30th Jan 2018 (7 years ago)
S Sterry
A big thank you to the staff in Andrew reeves Orpington for all of your help with my property. HIGHLY RECOMMEND.... Read more
30th Jan 2018 (7 years ago)
B Patel
I had to find a place to rent in a very short period of time, the team was very helpful and understanding of my situation and did everything they could to make sure a place was found for me in the quickest time possible. They were very professional and friendly at the same time, I would high recommend any landlord or tenants to use them.... Read more
Tenant
29th Jan 2018 (7 years ago)
L Botting
The service and team were great... Read more
28th Jan 2018 (7 years ago)
A Taylor
Thanks a lot to Andrew Reeves in Orpington for all of there help over the last 3 years. Having dealt with many agents before I can truely say that the service is by far the best.... Read more
28th Jan 2018 (7 years ago)
A Arora
Brilliant staff and service.... Read more
27th Jan 2018 (7 years ago)
S Carsales
Excellent service provided by James, was helpful, knowledgeable and professional.
I would use and recommend both James and Andrew Reeves for any future business.... Read more
27th Jan 2018 (7 years ago)
M Cooper
I have never met such friendly helpful staff, any questions I have had have been dealt with quickly thank you for all your help.... Read more
26th Jan 2018 (7 years ago)
S Sarkar
James Foxen, my letting agent was very helpful in finding a suitable property and has been helpful all throughout the search... Read more
24th Jan 2018 (7 years ago)
C Troskie
As Landlord, the service provided by Andrew Reeves are 5 star. I receive great service from the branch (led by Melanie McAlpin), and by the property management team (led by Julie Callaghan), who are always quick to respond to any questions or issues I may have. Highly recommended team.... Read more
Landlord
30th Nov 2017 (7 years ago)
C Lesser
Recently let a property through Andrew Reeves Orpington and Chloe who works for their lettings team went above and beyond to help my partner and I move into a property over the space of 48 hours, minimizing stress as much as possible and ensuring the process was a smooth and quick as possible. Picked up the keys this morning to our new place and couldn't be more thankful!! Would highly recommend anyone in the Orpington area to go see Chloe.... Read more
Tenant
25th Nov 2017 (7 years ago)
J Savory
I have found that all the staff at Andrew Reeves are very professional, helpful, and nothing is too much trouble. They found a tenant for me and ensured that all the relevant paperwork was completed correctly and in place to enable my tenant to move into the flat on the allotted date. Any questions or queries I raised were dealt with efficiently.
I would certainly recommend Andrew Reeves to anyone who has a property to let.... Read more
Landlord
26th Sep 2017 (7 years ago)
M Patel
Great service offered by James in Andrew Reeves, explained everything, took the time to understand any concerns and was a good bridge between the landlord and tenant. Great work!... Read more
17th May 2017 (7 years ago)
G Földi
They was very helpful, very friendly, and absolutely correct. I can recommend to everyone who are looking for a new property.... Read more
16th Feb 2017 (7 years ago)
R A
Very lovely team but special thanks goes to Micheal Babafemi, who from our very first visit was very helpful and professional ; saw us right through to the end (getting the property secured for us). Thanks ever so much. Keep up the good work guys.... Read more
Tenant
3rd Jan 2016 (9 years ago)
V F
The service provided is very good, although I did not choose to rent the property recommended by them, I still very impressed by the service quality.
Also, I will highly recommend one consultant, Michael Babafemi, he is very nice and always very helpful, you can always trust on him.... Read more
11th Dec 2015 (9 years ago)
C Parish
Dealt with James from the Letting Department, can honestly say I cannot grumble about anything, nothing was too much trouble and everything was done very smoothly and professionally............excellent!... Read more
Landlord
25th Nov 2015 (9 years ago)
V Henshaw
Sam Nutland on the property maintenance side has been really helpful.. He managed to resolve a potential dispute with the Landlord professionally and swiftly. thank you... Read more
Landlord
13th Oct 2015 (9 years ago)
R Sharpe
Very helpful team, answered our (many) questions throughout the process of renting quickly and professionally - thank you!... Read more
Tenant
20th Aug 2015 (9 years ago)
J XUE
IT'S MY HONOUR AND FORTUNE TO MEET ANCA DAIAN AND JAMES FOXEN. THEY ARE VERY PROFESSIONAL AND DEDICATED. THEY ARE ALWAYS THERE TO SOLVE MY PROBLEMS AND GIVE ME DETAILED AND INFORMATIVE SUGGESTIONS. WITH THEIR HELP, I FOUND MY SATISFACTORY HOME.... Read more
Buyer
12th Aug 2015 (9 years ago)
G Cirone
Great team and great Job! Extremely professional and helpful definitely recommend Andrew Reeves Orpington!!!... Read more
21st Jul 2015 (9 years ago)
J Butler
Fantastic service from the team at Andrew Reeves which I would highly recommend to anyone. They let my property quickly to a great tenant and achieved a much higher rent than what I thought. I have let with numerous other agents before but the service from Andrew Reeves was unparalelled so I wouldn't hesitate to us them again.... Read more
Landlord
22nd Jun 2015 (9 years ago)
H Beale
Great work from the lettings team! By far the best agents i have used for my rental properties so far and would highly recommend using their service. Thanks Team and i could not be happier with my tenants!!... Read more
Landlord
20th May 2015 (9 years ago)
J Gregory
A very friendly service that was efficient... Read more
18th May 2015 (9 years ago)
B Webb
I had the pleasure to deal with Melanie McAlpin. I found her knowledge of Orpington and the surrounding area rental prices to be first rate. The service supplied was excellent. I would not hesitate to recommend the company... Read more
19th Mar 2014 (10 years ago)
P Giocanti
Thank you to the staff of Andrew Reeves orpington, especially Anca Rosca who has been absolutely wonderful. We are French people with a dog and it was very difficult to find an accommodation and to deal with our requests. we were loosing hope...until we met Anca. Not only she found a perfect place to live, but she also helped us a lot with administration which is sometimes difficult for foreigners, making the rental of a property much easier for us! She also dealt very efficiently with complicated problems we had with the banks and thanks to her we have a good communication with the landlord. All the staff is friendly and helpful ( we also met Melanie and Mickaela) A word for french people: n'hésitez pas a faire appel aux services de l'agence Andrew Reeves d'Orpington: service rapide, sympathique et efficace. Et de l'aide pour toutes nos démarches, de l'etat des lieux a l'assurance de la maison, en passant par les liaisons avec les banques.... Read more
Tenant
11th Feb 2014 (10 years ago)
N Madlani
Excellent service. Very professional and dealt with all obstacles calmly and efficiently. Dealt with Melanie, Mikaela and Anca at various times during a complicated let to 3 sharers from overseas.. Would thoroughly recommend Melanie and her team to other landlords. Nij Madlani.... Read more
Landlord
16th Dec 2013 (11 years ago)
A Wood
We have rented out our property with Andrew Reeves twice now. Melanie and her staff are very professional, and have always been very helpful. They made sure everything ran smoothly throughout the whole process of finding a tenant, moving them into the property and moving them out at the end of the tenancy. They were very careful in helping to find suitable tenants, and to ensure that all the handover procedures at the beginning and end of the tenancy were done properly. I would highly recommend them to any landlord with property to let in the Orpington area... Read more
Landlord
23rd Mar 2013 (11 years ago)
M Borland
I am a landlord and I've only ever had good service from this firm. Experienced staff - efficient and professional. Quality advice and service delivery. Highly recommended.... Read more
Landlord
5th Nov 2012 (12 years ago)
L CASEY-CAVELL
Fantastic agent and staff, Thank you... Read more
29th Nov 2011 (13 years ago)