The team at Barnard Marcus Streatham have been amazing from start to finish. Helped me sell my house within days of it being on the market at a higher price that it had been valued by others. They have gone the extra mile to help me buy within Furzedown and have supported me throughout the whole process - updating me on a daily basis. Nothing was too much trouble for James Byrne and his team. Couldn't be happier!
Wouldn't recommend AT ALL. My friend and I did an offer for one of their properties for rent. After few days the offer got accepted. Then the referencing process started and it took FOREVER. Never once we were updated on the developments of the process! We wrote plenty email ( maybe just one of them got an answer)and called the agency numerous times ( it's super hard to get through letting, they take your number and never call back).
Finally, the landlord decided to proceed the tenancy with an other agency (apparently with cheaper fees) and we remained empty handed! I understand this might not be entirely dependent on the agency but it won't change my opinion about Barnard Marcus Streatham! Very unprofessional and UNRELIABLE!
The only quick process was the one of deducting money from our account to remove the ad of the property from their website. Of course we still waiting for the money to be refunded (and of course we haven't been told when the money will be refunded....).
Great team in the rental department really helped things run smoothly. Would highly recommend.
It's difficult to articulate how terrible KFH are. I'd say that their service was poor, but that would suggest that they were merely incompetent, rather than actively dishonest.
They'll encourage you to rent a supposedly furnished place, saying either that it'll have at least a wardrobe and some drawers by the time you move in, leaving you to discover that it won't, once you've put down the deposit, or that all the furniture in the flat is included, even though the majority of it belongs to the current tenants. They're happy to show people round without notifying you and to lie about this subsequently. Only one agent, who presumably wasn't slippery enough, faced any sort of penalty for this.
They'll misrepresent contract negotiations to your landlord, presumably to gain more through new tenant fees, and become almost aggressive when you suggest that this isn't acceptable (on being asked why he'd misrepresented our requests and told our landlord that we would definitely break the contract before the end of the tenancy, Will declared that it 'wasn't done through spite or malice', which seemed rather odd).
Dealing with estate agents is obviously not something anyone wants to do, but, from a tenant's perspective, both having rented through them and observed their untruth-riddled viewings to prospective tenants, I suggest you do all you can to avoid KFH. A look at the positive reviews on here reveals interesting similarities (dates, details), which would make sense if the service was consistently decent, but it's worth considering that this is a company that employs people that thinks lying about making telephone calls ("oh, er, you must just not have got the voicemail message...I don't know where it can have gone") and not checking appointment times with tenants is acceptable...
We've had a great experience with Jacksons Streatham this month. From setting up the viewing to getting the keys, we've been supported and guided through the process with our best interests firmly at the forefront. We've been lucky enough to have Mr. Alin Andronic as our consultant who has been so lovely and helpful throughout - he answered every question and was always at the other end of the phone if we needed him. Highly recommend!
As tenants we have found Jacksons not only to be completely useless but willfully unhelpful - they don't care about their tenants and lie through their teeth at every opportunity. They've withheld information from our landlady on several occasions and we've had to expose them which has been very embarrassing for them. They'll say anything to make you sign the tenancy agreement then go back on it instantly.
I strongly advise you don't use this letting agent, and you certainly shouldn't believe anything they tell you about the property you're viewing.
The most incredible service from Cynthia Mavila..at Streatham office. She was the best agent, she have been very patient with us, and she did a brilliant job. I couldn’t have found another person better than her. I recommend her a lot. Thank you once again Cynthia, as I told you, YOU ARE THE BEST!
Carla Dorado Pedraza
A real nightmare. Rude and disorganised. Truly disappointed with their services.
We had the pleasure of Conor helping us with our property search. His honesty and helpfulness made our property search less stressful and much more enjoyable. He went above and beyond with any questions asked or concerns we had. You are in great hands with Conor!
A bunch of conniving, unscrupulous cheats who will lie at any given chance to get your money.