First class service from Emma Horrocks. From the initial viewing of the property I now live in, all the way through to completion and handing over of keys, the process was made as smooth as possible for me. I have a very busy and demanding job as a healthcare professional and Emma was aware of my circumstances. She took all of the hassle out of buying my first home and helped me at every stage; I cannot thank her enough. She is a credit to Reeds Rains.
Took the day off work to have a viewing, turned up to look at apartment and they couldn’t find the keys told me there’s nothing they can do now I’ll have to re arrange. The apartment will be gone as theres loads of other viewings while I’m in work. Not one single apology from any of the staff. Terrible service
This company are a blessing, they work so hard to find you your perfect home. Stevie, Ashley, and Shaun, at Newton le Willows and Adam at Culcheth, were amazing.
Thank you so much for making our move South so much easier, you never gave up searching for us and even though the distance and the time it took was immense, you were always there for us. I gave up hope on many occasions ! you never did.
Amazing staff totally focussed on their purchasers needs, if you want a great service, reliable focussed staff, and the personal touch. You have to choose Bridgfords.
Don't bother with the others Honestly they just forget about you as soon as that phone call is over. Thank you guys.
Been trying to phone for two days now, straight to voicemail every time and no call back after leaving messages. Terrible first impression!
I cannot fault MHL Estate Agents for the service they have provided us with. In what has been a long and difficult process (unconnected to MHL) they have been always helpful, always ready to answer the phone and deal with any questions, and always professional. I would certainly use the company again as throughout the process we've always felt we had someone in our corner helping see the sale through. Excellent.
Was really upset with this company... was a pleasant experience at first.... called up arranged the veiwing and the young lady was lovely. Accept they didn't try and help with viewing times.. it was their times or no times. At the viewing the young lady was late but expected as the traffic was bad... and the office called to warn me she would be late! BUT was lied too at the viewing with them telling me and offer had been put forward on the property BUT they are awaiting to see if someone better came along....I got a call the next day asking if I wanted to go ahead etc... I said yes but had some things I wanted changing etc.... they said they would get back to me.... they did and left a voicemail asking me to call back... I did and WOW was not happy with the service... seemed to go from a 4 out of 5 service to a 0.5 out of 5!!! I was extremely annoyed so I left a 1 star feedback on facebook... to review their service... then I got a comment back saying please call to speak to the manager etc... THEN to my disgust the office manager, lady from the phone, mortage broker and the lady who i viewed the house with all left FAKE five star reviews trying to mask the bad review... so the page went from a page with 1 review to 5 reviews in 10 seconds... ANOTHER sign of a dishonest business practice... this facebook page has now been deleted... as they couldn't delete my review or my comment asking why all staff are fakely reviewing the service.
HOWEVER since then I have spoke to the office manager and expressed my concerns... NO real apologie but I didn't expect one!
I also didn't like the fact my personal details where used by a member of staff to contact me about my comments... when my details where only provided for business purposes only... which is breaking the Data Protect Act!
I my self am head of customer service for a large company and appreciate bad reviews and customers feedback and would never expect this from any of my teams! And would never provide this service to a customer to any customer whether buying or not. It's a shame as the company have really left me with a really bad impression.