Are Arnolds Keys Collection - Norwich Right For You?

I am a mother of two children
who are currently in maternity and this agency does not accept income from maternity this is very revolting for a mother who is in the maternity to care for her children does not have the rights staff of this agency is very arrogant and does not help you in clear explanation.

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They are very polite, professional, good value for money and great in communicating with you.
I have bought and sold with Arnold Keys in Cromer and I wouldn't go past them and highly recommend the team in Cromer.

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Arnolds Keys were brilliant throughout! Very informative and kept us updated throughout our purchase (Lewis, Kathryn & Chrissy).

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We used Arnolds Keys to as the surveyors for a number of properties that we were looking to buy. The surveys were conducted quickly, and whenever we called for updates we were looked after marvellously by Belinda, or whoever else was picking up the phones, that day. As a result, we managed to avoid buying a house that had been done up really badly by cowboy builders, and are now happily ensconced in another house, in full knowledge of what needs doing up urgently, and what can be left.
Can't recommend them highly enough.

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It is only now having rented through Leaders that I am aware just how truly awful my experience was with Arnold Keys. After completing right to rent checks and paying all fees, it took a month before I was able to collect keys. In contrast, this entire process was completed within THREE DAYS of applying for a property through Leaders! Any query I made took at least a week to receive a response and despite submitting my proof of earnings THREE times, it took a phone call for them to realise they had all relevant details from my first email. Despite the landlord agreeing a full deposit release, it took several weeks to receive the money as they 'had no record' of my partners email containing account details, even though they had replied to it! Would not recommend and would not use again!

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If you need an estate agent in Norwich, then use Arnold Keys.
I used them to sell my mothers house and they did everything for me from viewings with prospective buyers to progress chasing final contract exchange.
I was frequently and regularly updated on progress; the communication and feedback was excellent. from the friendly and competent staff, all are brilliant, Chrissy was amazing..

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Very unprofessional, emailed them to arrange a viewing, when they phoned me they told me I was unable to view the property as the vendor had a clause that the potential purchaser must have sold their house, fair enough had no issue with that. They also advised me it was a bit remote, as if I hadn’t done my research on the area prior to booking an appointment. They never once asked me for any details of my requirements, contact details to see if they could interest me in another property they had on their books or help me in my search, just let me ring off, losing a potential customer. I have since emailed back as my circumstances have changed so I am ready to move quickly, no contact or response what so ever. Would never purchase anything from this estate agent (would rather lose the house) as fills me with no confidence what so ever to do dealings with them, first impressions count, the impression was poor customer service, if you purchased a property via this agent I’m sure you would have to do all the chasing to see what stages you were at, as communication looks as if it scares them. They must have enough business to let customers slip through their fingers, happy days for other estate agents if they can get it right. Be warned I’m not the first person to give a poor review.

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Unprofessional and slow in simple terms. Never reassured if they are actually helping me or just trying to sell it on to someone else. Their commercial side is just terrible with no get up and go attitude but rather just dragging along their heels because they clearly don't want to deal with it.

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