I cannot express my gratitude enought for the help, support and guidance we gained from urban moves throughout our moving process. It was our first home so of course we knew nothing and I asked a different/silly question almost every day and was always reassured by them. They were also very accommodating when it came to arranging viewings at times that suited us, even evenings! I want to make a special shout out and thank you to Jane who was just amazing and always there to help me with her endless knowledge and expertise day or night. I will 100% be going back to urban moves in the future if we ever need to move again!
I called this company to make an enquiry. The lady owner then verbally abused me on the phone. Unfortunately for her I called from my work phone, so the call was recorded. I have sent the audio clip to Right Move along with a formal complaint. DO NOT USE THIS COMPANY. They are due to me removed as a Right Move partner
I want to Thank Alexandra, Luke and Olivia at William H Brown for all their assistance in helping us find our house. They have been very professional and extremely helpful, always ready to answer any questions that we had. I would definitely recommend them.
My kitchen flooded in February 2017. After contacting William H Brown, they finally agreed to send out an emergency plumber after I stated I couldn't go an entire week-end without water. A huge amount of waste water had leaked under all my cabinet and started to make them rot. I kept contacting them to get the damage repaired but to no avail as the members of the property management team kept quitting and no one took over where the last one
had left off. So after months of calls, someone finally came out to repair the damp damage today! 6 months later!! (2/August/2017) And found that the initial repaire job wasn't done properly and everything has rotten through! It's disgusting that they would rent properties in this condition! If I wasn't 8 1/2 months pregnant I would move out! Shameful service!!!
Honestly, I just started to look a house, 'cause I'm changing the living area. I called to ask about one house. But unfortunately that house's landlord is not accepting the cats. But in the same day I got a message about other house with even everything about what I was talking. I am so surprised how an amazing team is working here. Just 'one two three' and all issues gone of my shoulders. Thank you for your job guys!
Appalling service, very displeased with our experience. My partner and I were made to feel very unwelcome. We wished to view properties to rent and inquired in Leaders and it became evident very quickly that they did not want our custom. My partner is a carer and earns a very good wage and I work part-time - between us we are financially capable to rent on our own and have proof of our earnings as well as willing guarantors. Immediately as we sat down we were told that my partner's earnings did not count as he is bank staff and that based on my income alone we were told what type of property they thought we could afford, regardless of what we know we can actually afford. My partner was immediately ignored by the letting agent in the conversation and we were made to feel humiliated. Our experience was not helpful and their customer service is appalling.
Disgusting behaviour from a business that is run on the basis that we ignore that their entire job could be replaced by a Google search.
Buying through haart has been really easy and they offer a good, professional service. We found Evie particularly helpful, she has been brilliant at communicating with us throughout the buying process. Eliot, who showed us round the property, was really knowledgeable and helpful to. Would definitely recommend.
Absolutely horrific experience with them. So unprofessioanl and rude. Would never recommend.
The Dussindale Centre, Pound Lane, Thorpe St Andrew, Norwich
Although we didn’t actually move in the end we have written this review because Leigh and Cheryl were great! They took some stunning photos and even did a little film of our home! We will happily recommend them to others and will definitely use them again in the future.
I would highly recommend Morton Reeves. The process for selling our parents house from point of advertising to completion was very quick. Cheryl was in touch on a very regular basis, giving us updates from our buyers. The house was our parents and a very emotional sale for myself, brother and sister. Going with a smaller Estate Agent definitely made the process easy and their professionalism was first class. I would definitely use Morton Reeves again in the future.