Very pleased to have arranged my move with Sandra. She is a lovely lady and very informative. I give Sandra 5 stars :)
We rented a property with Martin and Co Medway for 18 month's. We were originally told that we would have to sign up for a year and then it would become a rolling monthly contract. Unfortunately (but not surprisingly) they went back on their word after a year saying that the landlord would only accept us as tenants on another 12 month contract. We were hoping to move house to be closer to our daughters school but had not found anywhere suitable so we asked if we could just sign a 6 month contract which they agreed to at the cost of £90 administration fee!!
When we first moved into the property it had not been decorated or cleaned to a reasonable standard and the garden was full of rubbish left behind by the old tenants. We asked for the rubbish to be removed (as we had small children) and were told that we could take it to the tip ourselves!
A few days after moving in we noticed a mouse trap in the airing cupboard and some chewed marks around the door frame. We told Martin and co that we believed there might be mice in the property and we had to prove that we hadn't brought them with us as apparently it's not the landlords problem!!
The bedrooms were full of damp and Martin and Co's solution was advising us to clean it off! The only time they actually had someone come out was when my son started to experience very bad asthma attacks due to the black mould in his bedroom.
On another occasion my 6 yr old daughter went to open the garden gate and the wall and gate collapsed! Luckily she jumped out of the way as she could've been seriously hurt by the brick wall and iron gate! Martin and Co sent an email apology but the landlord didn't care and left the wall and gate for months like that before finally getting it repaired.
The carpet in the property was the cheapest of cheap and had nails coming through it (which we kept catching our heels on). When we mentioned this to Martin and co they sent the landlord around with a hammer to 'bash them back in!'
We always paid our rent well in time and we left their property cleaner then when we first moved in but Martin and co still deducted £40 from our deposit for a 'small pen mark' and 'mould in the bathroom'. Both were believed to have been there when we first moved in but not noted on the inventory. However the person who carried out our inventory marked them as queries but Martin & Co wouldn't listen and insisted that we paid the £40 as 'compensation' to the landlord!! We have also seen that the rent has been reduced dramatically since we moved out of the property (by £45 per month!) However when we were living at the property our rent continued to rise each year!!
To be honest Martin and Co Medway do not even deserve a 1 star review!! The fees are extortionate and when we had issues it took them weeks to respond (if at all!). The person who carried out our check out commented on how well we had looked after the property and how the garden was much improved but Martin & Co still insisted on charging us for some minor general wear and tear (which were queried on the inventory report!). My advice - avoid Martin and Co Medway at all costs!!
Having dealt with a lot of agents when searching for our first home I found Richards advice helped us incredibly. Though we found our house through another agent he let us know the process and what to expect which helped keep my stress levels down when they agent weren't nearly as helpful as Richard. If you are buying or selling id highly recommend going to Haart and seeing Richard first!!
So disappointed. We've been waiting a week now to hear about a property we're interested in, and after having called multiple times, we were told that someone would be in contact soon. Just went on the link now to see the let has been agreed - how discourteous that no one has called back to say anything to us, especially after all the chasing we've done. Such a disingenuous service, what a letdown.
I found Jennifer and the guys at dockside top people when I was looking for a Rochester property - so much better than those london agents
I was pursued for 2+ months by Dockside who insisted I was a tenant at one of their properties. Despite never having let through them and not being a tenant I continuously received calls and emails and staff insisting I was a tenant. It has now apparently been resolved and was down to my having the same name as an existing tenant and a 'mixup on the system'. It should not have taken so long to resolve nor been so painful.
Linda Matthews was excellent great service and very professional helped in every with all my questions and query’s and made everything run smoothly would highly recommend. ????
This is a warning. Avoid these people whatever you do. This has been one of the worst experiences of my life. The house had so many issues. A few of the rooms had leaks and random holes. The front doors could not be securely closed or locked for the duration of the tenancy and pieces of the skirting board was being used to hold the front door together. Some windows could not be opened up and some had cracks in the glass. The garden was inaccessible due to it being used as a dumping ground for all sorts by previous tenants. It was also overgrown, over run with feeces and had foxes living there. There was feeces found under the cooker in the kitchen and the cooker had mould growing inside it. The house had fleas and the carpets were so dirty our baby got a severe rash and had to be taken to the doctor. The loft had no keys to gain access to it. We were left without heating in the winter for over 2 weeks as no one in the agency knew how the boiler functioned. The bath also had mould growing around the sides. 2 cupboards fell of the wall in the kitchen, luckily no one was injured. If you try to call or go to the office, somehow everyone is to busy every time to deal with any issue, but when they want to contact the tenant they will harass you with several calls and emails per day. I could go on but I'll probably crash the Google server with how long the complaint list would be. This is a warning, not just friendly advice. Please avoid, do not waste your time and money. Read through the reviews and make sure you heed the warnings left by previous tenants. Save yourself, don't fall into the trap.
We have several properties which Tony at Mann and Co finds Tenants for, for us. They always manage to find suitable tenants very quickly for us at a very reasonable price. Great Service - Thank you.
Avoid this place if you are thinking of buying a property. If I had the option, I would have given them zero star. The staff lacked integrity and professionalism. They waisted our time and energy and money only to be messed about. They made our whole experience in buying a property a nightmare. Avoid these people who hide behind fake smiles and cheap talk.