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Estate Agents in Kilburn
Bective Leslie Marsh - London

Bective Leslie Marsh - London

4.6

51 reviews

Opens tomorrow at 9:00am

126 Ladbroke Grove,North Kensington,London, W10 5NE

Bective Leslie Marsh - London hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Bective Leslie Marsh - London does have 51 reviews, with an average score of 4.6/5 If you're looking to sell in Kilburn, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Winkworth - North Kensington and Agent & Homes. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:00am - 6:30pm
Tuesday 9:00am - 6:30pm
Wednesday 9:00am - 6:30pm
Thursday 9:00am - 6:30pm
Friday 9:00am - 6:00pm
Saturday 10:00am - 2:00pm
Sunday Closed

View all details

Bective Leslie Marsh - London Reviews (51)

Have you used this agent?

C Nouyou

Felicity at Druce was very thorough and helpful with placing a new tenant for me recently. I have used Druce (Bective previously, before the merger) for many years. I wouldn’t hesitate in recommending them.... Read more

26th Sep 2024 (10 weeks ago)

J Magid

Felicity at Druce found my wife and I an amazing apartment at short notice and gave us a lot of helpful advice, far more than we expected or have received from other agencies.... Read more

26th Sep 2024 (10 weeks ago)

M S-M

TENANTS BEWARE !. Believe it or not, I am a Landlord complaining about Druce's treatment of our tenants ! Throughout the years we have encountered nothing but problems with Druce. They have very high turnover, have resorted to using recruiting companies to replace all the employees that are leaving. We have had countless Property Managers ( if you can call them that ). On occasion we complained to Neil McGimpsey the UK MD and Neal Verman who is the Chief Legal Compliance officer. and Rob Swann , Area Director, (Chelsea Office). I can only say that complaining to them is like to complaining to a brick wall. They could care less. On this occasion our former tenants vacated the property and left it in good condition. On Thursday the 6th of September at 8.30 Druce was instructed by us to issue a 100% refund immediately. On the 24th of September our tenant wrote me an urgent note stating that they had still not received their deposit. We have issued a complaint to the Property Ombudsman regarding other financial impropieties which are currently being investigated. we immediately wrote to the Property Ombudsman, the MD of Druce, office of Fair Trading Standards and a few more. That got their attention as they IMMEDIATELY informed me that it was a Sort Code Issue and they would make the payment today. ( Odd that it took them 17 days to resolve a sort code issue???? Hmmmm....I'm sure they were telling me the truth.) So if you are a tenant, be very careful who you give your deposit to. I would suggest someone other than Druce. Of course it's your choice.... Read more

24th Sep 2024 (10 weeks ago)

D Rickenberg

Great proactive service from Joseph, Harry and the team. I would highly recommend... Read more

9th Sep 2024 (12 weeks ago)

T Svobodová

I would like to thank Harry for his support with my flat search, he was very helpful, professional and happy to answer any questions not just about the flat itself but also about the area, transport options, tips for flat search etc. I highly recommend to reach out to Harry to help you with your flat search in West London.... Read more

23rd Aug 2024 (15 weeks ago)

J Stewart-Moore

I have good reason not to trust this outfit. Any Landlord or tenant should stay very clear unless you want to get DRUCED. They say, (see their response below), that customer service is vitally important to them. Their lunch break is even more important. After an excuse, never an apology, it is back to the most pathetic, inept , misleading, inexperienced and unhelpful "service"you can possibly imagine.Their mid-level and senior management are in my opinion very very weak and not experienced enough to know how to grow a successful business. I suspect that their Thai owner will soon tire of this ill-fated investment and they will merge or be acquired by someone else. I have had 9 Property Managers in 3 years and 3 Heads of Lettings and 2 Directors of Lettings and Property Management. Why you might ask? They all leave. One former employee described the work environment as toxic. Given the treatment I have received , I would have to agree. Why the turnover? Perhaps weak HR management at the very top?? According to a Gallup study of one million workers, 75% of employees quit their jobs because of bad bosses. Given my experience with Druce leadership, that is my bet. In May, I received a call from Emil Dimitrov telling me that as a Landlord living overseas they were going to withhold base rate tax for HMRC. I told him they had been doing this for us for the past 10 years and that I was confused as to why he would call. 'Ïts just a courtesy call" Emil said. Being very suspicious of this outfit, I asked him to follow up in writing. He did. What Emil had NOT mentioned on the call :They were going to start charging £600.00 a year for this "service". I replied that under no circumstances were they to do this. My contract with them is clear that this is a service they provide and that no changes can be made without 3 months notice. THEY DID THE OPPOSITE!!! NOT ONLY did they apply this charge RETROACTIVELY back to January of this year...(their call and email were both dated on May 20 and 21) they added salt to the wound : they upped the fee to £1,440 a year a 140% increase !!(SOFTWARE ISSUE ,NO APOLOGY) over the amount they had stated in May. I called the former Head of Property Management ( I think she survived a little more than a year). She DRUCED me…. No reply. When they realised they were WRONG AGAIN, their Director of Sales and Lettings, (ex Foxtons) told me they were refunding the charges. He claimed it was a confusion and "miscommunication" . I wrote back and told him there was no confusion and no miscommunication. Druce told me they were going to charge me and I told them not to, plain and simple. I asked him for a written apology and an assurance they would ensure that they had not falsely charged other landlords. DRUCED again. As a result of the number of times I have received no response from these rude people, I have coined a new phrase “ DRUCED” . I have left several messages for their Managing Director ( new boy exFoxton’s) never got a reply. Sent him emails. Never got a reply. DRUCED again. It is interesting that another awful review by Sam H mentions that he had to use LinkedIn to get a hold of him. I uncovered several overcharges by them, "Software issue" was the EXCUSE, NO APOLOGY, suspect they would never have corrected them without my questioning. I asked their Area Director for an apology. You guessed right….DRUCED again.They lost my keys. They admit it. I requested new locks. Who wouldn’t? Their Chief Compliance Officer, formerly Chestertons HR Manager, Neal Verman offered to pay for a new set of keys AS A GESTURE OF GOODWILL! I kid you not. Keys in their care which I pay them to protect and they offer to replace them as a Gesture of Goodwill !!!!!!!????????God knows whose criminal hands my keys are in ! Bad news for all ….. they have plans to open an office in Fulham before the end of the year. Don't worry they won't be around for long. They will destroy a hard earned reputation in the blink of an eye.... Read more

21st Aug 2024 (15 weeks ago)

M Dissegna

I had a very positive experience with the letting team. Every person contributed to the final result, in a professional, pragmatic, reliable way, with a positive attitude and elegant manners.Special thanks to Joanne, Felicity, especially Harry and Joseph!... Read more

29th Jul 2024 (18 weeks ago)

S H

RENTERS BE WARNED. We rented from Druce for 2 years and ended the tenancy recently. Notwithstanding that teams are busy, the process of reclaiming the deposit was horrendous and showcased total incompetency and lack of professionalism. From the point of agreement around the amounts being deducted (I won't even go near the £180 fire alarm discussion.....), over the course of 10 days we were met with silence and our emails were ignored. It took me to engage their CEO on LinkedIn who was professional and engaged swiftly. I won't use this opportunity to name the individuals involved since I see no benefit here.... Read more

10th Jun 2024 (25 weeks ago)

K S

Great estate agent. Amy R helped to facilitate a very quick purchase (8 weeks from offer to keys), helped us to resolve any issues/uncertainties with the purchase and had a great recommendation for a solicitor. Amy is warm and friendly and a great support throughout the whole process... Read more

28th Mar 2024 (8 mo. ago)

G Tsitsis

I recently sold my property with Druce who were extremely professional and efficient throughout the whole process. I would like to thank Olly and Amy for all their hard work and persistence. They were extremely respectful, knowledgable and hard working. Through their deep understanding of the market and accurate valuation we were able to achieve the target price. I would highly recommend working with Olly and Amy!... Read more

5th Feb 2024 (9 mo. ago)

E Scalera

Very good experience with Druce. Team very proactive and found excellent tenants for our property. Highly suggest Joe, Harry and the team.... Read more

26th Jan 2024 (10 mo. ago)

P Woodie

Although we didn't end up renting our flat with Harry at Druce, I wanted to thank Harry for being so enjoyable to work with. He was patient, professional, and very knowledgable throughout our search which made us feel at ease in such a stressful London market. I highly recommend working with Harry if you're renting in West London!... Read more

18th Jan 2024 (10 mo. ago)

B Prior

We were super happy with the professional and friendly service we had from Amy Rohde at Druce. She made and effort to make every stage a pleasure, from our first viewing, handling the negotiation of our purchase to answering all our questions on the property. Druce offer what you’d expect from a London property agent and Amy is a credit to them. Thanks Amy.... Read more

10th Jan 2024 (10 mo. ago)

S Wangen

The team at Druce were brilliant when it came to helping me oversee the installation of a new boiler system for my flat (from identification, management, negotiation and closure of the project). It was not straight-forward and the team was great! Thank you... Read more

9th Jan 2024 (10 mo. ago)

J Offices

I have worked with Oliver Johnson at Druce for a number of years. I find Oliver's approach pro-active, helpful and nothing is too much trouble. Oliver is driven by supporting clients and provides an exceptional service. Oliver works collaboratively and goes the extra mile to achieve results for clients- I highly recommend Oliver and Druce.... Read more

18th Dec 2023 (11 mo. ago)

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