Beresford Adams Abergele mainly list properties in LL22, LL18 and LL17. Over the last 6 months, they've listed 19 properties, with 0 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on undefined.
Gave them the spare key and security fob for the property I am renting so they could carry out an inspection while I was at work, perfectly happy with service at this point.
But a few months later a gas safety check was due so advised again that could be done using the spare key as I couldn’t take the time off work but got a call back to say they had lost the keys!
Mistakes happen and had the lost keys and fob been replaced and given back to me then I wouldn’t be here complaining... instead we are almost 3 years down the line and after multiple attempts to contact them and resolve it I am left with only 1 security fob that would leave me stranded outside the block should it fail... have I also mentioned the intercom doesn’t work?
Attempts to contact them and resolve the issue include:
Reporting it in writing via email and following up with a telephone conversation
Further telephone conversations
Reporting it via the website for maintenance issues
Forwarding emails reporting it directly to the lettings manager of the chester office and being told he would investigate... That was 7 months ago and still nothing
I cannot recommend the Lettings office because of this unfortunately.
Third Party Review- this review has not been verified by GetAgent.
16th July 2020
Rented a property in Craig y don for over a year and from day one we had complaints with regards to the flat being draughty fire alarm not working had to live with no hot water for the first five weeks and so much more. Had two inspections where the lady was disgusted with the conditions we had to live in but still nothing was done! And today the cheeky gits have just told us that £160 of our deposit is being held back for cleaning!! It only has 3 rooms!! I would highly recommend sending the staff on a people skills course as the Rottweiler that was dealing with property management was awful!
Please stay clear!