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  1. Home
  2. Bluestone Property and Lettings - Newport
Bluestone Property and Lettings - Newport Logo

Bluestone Property and Lettings - Newport

Opens tomorrow at 9:00am
193 Caerleon Road, St Julians, Newport, NP19 7HA
Award winning Newport based Estate Agent. We know our business and our market like no one else and every year help hundreds of customers buy, and sell their homes and investments.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 10:00am - 2:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos

Bluestone Property and Lettings - Newport Reviews (33)

Have you used this agent?
  1. 61% 5/5 Stars
    61%
  2. 12% 4/5 Stars
    12%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 27% 1/5 Stars
    27%
All (33)
Seller (12)
Buyer (0)
Landlord (4)
Tenant (10)
General (7)

Anonymous Homeseller

5/5 Stars
This was my first time in using an estate agent and it was a pleasure to deal with Bluestone thank you all... Read more
Seller
21st Jun 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
Still awaiting completion of sale... Read more
Seller
21st Dec 2021 (3 years ago)

M Todd

5/5 Stars
A job well done , our home sold quickly and the team couldn't have been more helpful, would definitely use again.... Read more
Seller
11th Sep 2019 (5 years ago)

B Holding

5/5 Stars
We have used Bluestone estate agents on previous occasions and always with good outcomes. Ryan and the team are professional, friendly and committed to providing the best service possible, the sale process was excellent and Ryan's knowledge of the market is second to none.... Read more
Seller
20th Aug 2019 (5 years ago)

J Peterson

5/5 Stars
They are the only agents I would use to sell my properties moving forward. Every team member I have dealt with has been honest, hardworking and proactive. My wife and I certainly recommend.... Read more
Seller
5th Aug 2019 (5 years ago)

H Peterson

4/5 Stars
Great service all round. We recently sold one of our properties and Bluestone were a great help. Having used a different agent before I was shocked at the difference in service level and would choose to work with Bluestone in the future.... Read more
Seller
5th Aug 2019 (5 years ago)

J King

5/5 Stars
1st class and professional service from start to finish. My flat was presented well on all major property websites which helped lead to a very quick sale. I have been in the property industry for years and this is by far the best estate agency I have worked with. .... Read more
Seller
17th Jul 2019 (5 years ago)

B Flinch

5/5 Stars
All the staff were incredibly respondent, helpful and friendly! They made my move a really stress free and fast process, which I have never experienced before in Newport, would absolutely recommend.... Read more
Tenant
3rd Jul 2019 (5 years ago)

T Fortey

5/5 Stars
Great customer service. Gemma went out of her way to find the right property for us. Would highly recommend anyone to use bluestone sales and lettings.... Read more
18th Jun 2019 (5 years ago)

G Gregory

5/5 Stars
Very efficient lettings agent - had my property let within one month. Thanks Bluestone. Highly Recommend... Read more
Landlord
26th Apr 2019 (5 years ago)

G hills

5/5 Stars
Ryan and the team were very professional from the off. Selling was an effortless process. They kept us fully informed with regular updates and kept everything moving forward, we completed within 2 months.... Read more
Seller
26th Apr 2019 (5 years ago)

G Halby

5/5 Stars
Outstanding agents and a fantastic letting experience. Thanks for helping me find my new flat in Newport.... Read more
Tenant
21st Mar 2019 (5 years ago)

S Boswell

4/5 Stars
My partner and I would like to say a huge thanks to the team at Bluestone, they have been letting our property in Newport for the last 12 months. We are on a fully managed service which we cannot fault. If a problem ever arises with the property Bluestone are quick to organise maintenance works and always call us to get our permission first. We hope to continue to let our property with you for many years to come. Thanks again, Steph and Phil... Read more
Landlord
6th Mar 2019 (5 years ago)

J Davies

4/5 Stars
I was impressed with the professionalism of Bluestone,when I recently sold my house in Newport. Thanks to Ryan for helping the viewings go so smoothly. Also the fees are very good value for money. Cheers Julie... Read more
Seller
25th Feb 2019 (5 years ago)

C Beasley

5/5 Stars
Over the moon with the service I received from Bluestone when I sold my property this year. Ryan the Sales negotiator was a great help and very professional from the offset. His pitch at our property valuation was faultless and I knew that I would be in safe hands for the sale of our much loved family home that we have lived at for over 30 years. Ryan and the rest of the team were extremely helpful and always kept me up to date. I would definitely recommend Bluestone Sales and Lettings to anyone looking to sell their home in Newport. Thanks again, I will be dropping some chocolate off to the office shortly as a thank you. Thanks, Claire... Read more
Seller
18th Dec 2018 (6 years ago)

Anonymous Homeseller

5/5 Stars
Bluestone Sales and Lettings are located just down the road from my old property. They were an excellent choice of an Estate Agent. The Sales team were efficient and their valuation was spot on. The property was up on the market within a few days and I had interest the next week. Throughout the whole process I could not fault the service that Bluestone provided. I was always kept up to date when buyers went to view the property. It was great to have them just down the road from the property as they were always able to pop over to carry out a viewing at short notice. Thanks again Bluestone!... Read more
Seller
4th Dec 2018 (6 years ago)

Anonymous Landlord

5/5 Stars
Bluestone were fantastic at finding me new tenants when my existing tenants decided to move back home to Spain. The existing tenants had been there a while so they advised on what changes I could make to the property to give it a good chance of letting again. They arranged all the works for me and then took new photos and marketed my property on Facebook as well as Rightmove etc. It was great, my new tenants actually found the property through a Facebook advert. Their referencing system is great and my new tenants are already happily settled in. The team are always friendly, polite and most importantly pro-active when it comes to any property management matters. I would highly recommend Bluestone to any other Landlords seeking a fully managed service.... Read more
Landlord
4th Dec 2018 (6 years ago)

J Bevan

4/5 Stars
Thanks Bluestone for letting my property over the last two years, friendly staff and efficient service. John... Read more
Landlord
27th Nov 2018 (6 years ago)

S Jones

5/5 Stars
Bluestone recently sold my three bedroom property in Newport. I cannot fault the service I received from the staff from start to finish. Their valuation was spot on and they always kept me up to do date with feedback from viewings. Highly recommend. Keep up the good work Bluestone.... Read more
Seller
13th Nov 2018 (6 years ago)

R Smith

1/5 Stars
AVOID! Rented a house from this agency a few years ago. They were not quick to deal with damp in the kitchen and never dealt with damp in the bathroom. Worst thing was when we left , the house was in better condition than when we arrived, had been deep cleaned and the garden tidied but they tried to keep the full deposit! They tried to say there were marks on the stairs but I'd pointed these out to the lady when we moved in and she said don't worry that's just wear and tear. After weeks of arguing with the rude staff we managed to track down the landlord about it and he came round...saw the house was in great condition and ordered them to give us the bond back. Can't trust this firm, and I think some of the positive reviews are from people who used to work there! If I could give a zero star rating I would... Read more
Tenant
6th Sep 2018 (6 years ago)

E Black

1/5 Stars
Simply horrible. Refused to resolve the multiple issues that arose on the flat (including refusing to fix radiators in the WINTER). At the end of the tenancy produced mysterious fees that were "unpaid payments" from several months ago but were unable to identify who had missed payments or when. Then charged many fees for all of the broken parts of the flat which they had allowed to dilapidate as the tennents suffered without functioning radiators, plug sockets, and the like. Never again.... Read more
Tenant
16th Jan 2018 (7 years ago)

S Yhnell

5/5 Stars
I highly recommend Bluestone! They have been a huge help for me and my family for the past few years. So professional, and genuine. Great team they have in the office! 5******... Read more
21st Nov 2016 (8 years ago)

A Rockach

1/5 Stars
If I could give them lower than one star I would. They are horrendous and by far the most poorly organised estate agents I have come across in my opinon .... Stay well away!... Read more
20th Oct 2016 (8 years ago)

A W

1/5 Stars
In my opinion: Very little attention or consideration given to tenants. Very poor customer service and support provided during transition process out of the property. I would not recommend Bluestone for any property needs, as they are ill-equipped to provide the support and service a customer requires. This is all in my opinion.... Read more
Tenant
20th Oct 2016 (8 years ago)

A Wate

1/5 Stars
Very little attention or consideration given to tenants. Landlord was allowed unwarranted access to the property without tenant consent and items were removed during said access (by law imposed under the Housing Act 1988, the tenants need to be informed at least 24hrs before any visit or access to property, there were no extraordinary circumstances for this not to be adhered too). Very poor customer service and support provided during transition process out of the property, with concerns raised throughout tenancy not addressed (broken dishwasher already broken before tenancy commenced, and numerous calls made to resolve issue went unheard). After reading several other reviews, it is clear said individuals work for the company, so should be discounted from any review process as there is a biased agenda. I would not recommend Bluestone for any property needs, as they are ill-equipped to provide the support and service a customer requires.... Read more
Tenant
10th Oct 2016 (8 years ago)

J Patterson

5/5 Stars
After looking at the awful reviews this company have received I think its clear to see that these people obviously have too much time on their hands or they are just trying to defend actions in which they have committed. I have been a bluestone tenant for 2 years and I can honestly say the service in which I receive is outstanding. Any issues in the property are dealt with in a very timely fashion (even though there isn't many) and the staff are willing to go the extra mile to help me out. So my honest opinion is a 5 star review and would highly recommend anybody to use this agency.... Read more
Tenant
30th Sep 2016 (8 years ago)

G Williams

5/5 Stars
I have recently moved into a property through Bluestone and cannot thank them enough for the time and effort made to ensure my moving process was as stress free as possible. I would like to personally thank the team at the Newport office as I know they try their best to ensure all problems are reported to the correct person and dealt with as quickly as possible. I would advise anyone moving into or out of a rental property to read the literature provided on the Bluestone's website as this highlights the expectations from both tenant and landlord which is really helpful. Thank you very much to the team at Bluestone would recommend to anyone!!... Read more
Tenant
22nd Sep 2016 (8 years ago)

A Rockach

1/5 Stars
If I could give them lower than one star I would. They are horrendous and by far the most poorly organised estate agents I have come across. Just a heads up Dean who gave 5 stars is the director of the company... Stay well away!... Read more
16th Sep 2016 (8 years ago)

D Ahmed

5/5 Stars
Dear Jake, Thank you for your comments, I am surprised by your statement relating to a collapsed ceiling at the property. We do not have any record of this at your property and even at the checkout appointment the ‘collapsed ceiling’ failed to materialise. May I suggest that you are perhaps a little confused on this point? Additionally, following a visit by the environmental health of Newport city council, they confirmed that the condensation problem was directly resultant from tenant negligence (that means you). You had not been ventilating the property adequately and also saw it fit to continually dry wet clothes in an indoor clothes blow dryer and have all the windows closed at the same time. (This usually causes huge condensation problems and damage to a property) But feel free to check this out with the council at your leisure. At the checkout appointment rotting food, filth, dirty socks, dirty underpants and drug paraphernalia had been left at the property causing a putrid smell and attracting vermin which has since been treated. May I also point out that you left the property with significant rental arrears. We’d be grateful if you would contact us to settle your bill at your convenience. At Bluestone, we pride ourselves on being customer focused and work closely with tenants to ensure that tenancies run as smoothly as possible. We work to respond quickly to any maintenance issues that may arise and have many happy tenants. Unfortunately we have had a record of abusive behavior that our staff had to tolerate from tenants at your property. Dear John, Please provide me with your address and I will ensure that you are not contacted again. All our marketing materials clearly state that we are a Letting Agent. Dear Michael, Thank you for your comments, In reference to your concerns about charges, these are all fully detailed at the start of the tenancy within your logbook (which you agreed to). ... Read more
17th Oct 2014 (10 years ago)

J Challenger

1/5 Stars
A piece of paper was posted through my letter box on letter headed paper with a handwritten note "My name is Lauren and I am looking to rent a property ..." Nowhere did it mention that this is a letting agent, and a letting agent which appears to have a poor reputation! Very unprofessional and annoying. DO NOT POST JUNK MAIL THROUGH MY LETTER BOX... Read more
26th Aug 2014 (10 years ago)

J mitchell

1/5 Stars
I experienced living in a property ran by bluestone for several months, during that time it regularly left me asking myself the question what have I done to deserve this? Why is this happening? And when will it end? After recently moving from the property I feel a huge (blue)stone has been lifted. As an athiest I do not believe in a god but after living the nightmare of bluestone I often found myself praying for the nightmare to end. Bluestone is by far the worst and most unprofessional estate agents I have ever experienced. With a list of problems in the house expanding quicker than the universe ( the bathroom ceiling collapsing, mice, extreme cases of black mould in some cases tenants being hospitalised) I cannot hold bluestone responsible as it is the landlord not the estate agent who controls what condition the house is in, Bluestone however felt that it was just easier to blame us for the problems rather than help. I felt as if I was a character in one of the saw films and any attempt to resolve a problem was instantly countered by another. Students beware!!! Regardless of how nice a property appears at first and how friendly and helpful bluestone appear do not be fooled!! ... Read more
Tenant
10th Aug 2014 (10 years ago)

Z Evans

1/5 Stars
Needs an accountant... Read more
14th Jun 2014 (10 years ago)

T Ray

5/5 Stars
From start or out property search to moving in, Bluestone were fantastic, professional and very approachable. Any issues we've had have been dealt with and rectified quickly. Although we not planning on moving we would use Bluestone again. Highly recommend. ... Read more
Tenant
26th Feb 2014 (10 years ago)
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