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Estate Agents in Southampton
Charters - Southampton

Charters - Southampton

4.8

226 reviews

Closes at 6:00pm

Stag Gates, 73 The Avenue, Southampton, SO17 1XS

Welcome to our Southampton branch. Selling or letting a home involves some of the most important decisions you are ever likely to undertake and here inSouthampton we have local property experts on-hand to guide you through the market place. We appreciate the benefit of a trusted professional to ensure your best interests are realised. We are here to alleviate any pressure so that your move proceeds as smoothly as possible.

Opening hours

Monday 8:30am - 6:00pm
Tuesday 8:30am - 6:00pm
Wednesday 8:30am - 6:00pm
Thursday 8:30am - 6:00pm
Friday 8:30am - 6:00pm
Saturday 8:30am - 5:00pm
Sunday Closed

View all details

Accreditations

Charters - Southampton Reviews (226)

Have you used this agent?

Sara

My review is regarding the lettings team, and the landlord Clydesdale Group or any of their associated companies (e.g., Templeton Stockbridge). More info on issues I've had with the Clydesdale rentals below (Elmfield block and Clydes Dale Court). Make sure everything is in writing. Clarify any ambiguity no matter how small over email. Charters will continuously mislead you and intentionally lie with false information in order to secure deposits and have agreements signed. If this happens, you can contact your financial institute through which you paid. My bank confirmed that my deposit was obtained fraudulently and could be claimed as a scam. They will go back on everything written and verbal (e.g., their recorded calls) and claim misunderstandings every time. They probably won't honour what they initially agreed but it's useful to have the evidence for claims or if you need to get out of the agreement early. If you do rent with them, they will likely send outdated inventories so you have to spend hours fixing and updating it, essentially doing their job for them. And then they'll try to blame you for issues they failed to record on the check in inventory. You need to be really thorough with the inventory to ensure you get your deposit back. They take 3+ months to carry out repairs and hire contractors that do shoddy jobs (that cause further damage) if they even bother to do the repair. There is no communication, you have to chase up everything, and then they try to deflect the blame. Management is just as bad. Finally got in touch with a director 6 months into my tenancy only to get more excuses, minimising, glossing over things, not bothering to look into the details/complaints properly, and taking no accountability. Minimal morals, and minimal care for tenants. What's worse is that Charters staff gaslight you, and are passive aggressive. Staff are ridiculously incompetent, lazy. Elmfield block If you do an Internet search you will see that I am not the only one that was lied to by Charters and vital H&S information withheld. They lied about mould, the type of construction being done, and ongoing water contamination concerns. After being caught out they blamed it on a "new" staff member not being aware, except she wasn't new (she moved from sales to rentals) and the manager also didn't disclose any of these issues on the numerous occasions I spoke with her. Clydes Dale Court - Landlord refused to address mould and damp issues caused by various leaks despite being made aware of their legal obligations. There is a dampness and ventilation issue in the whole building resulting in a silverfish issue. - Charters and the landlord lied to me about which furniture I was going to be provided. I rented a fully furnished house--everything is in writing about which furniture was agreed to and was told that it would be new. On move in day, 90% of the furniture was either missing or not correct, some of it really old and in poor condition. This was never resolved. - I was assured it would be professionally cleaned. There were urine stains on the bathroom wall. Every radiator covered in layers of dust, spider webs, dog hair. Mould on every window sill and in the kitchen walls. Dirty surfaces. Stains on walls and skirting (including a brown stain near the bathroom switch). Overgrown garden with dog faeces, and covered with trash (amounting to bin bag full once picked up). Carpet smelled of wet dog after supposed professional wash for duration of my tenancy. - There is a sewage issue for all the flats that they won't resolve. - Numerous counts of unauthorised entry when I wasn't home despite me stating that I do not want entry without my presence or knowledge and that this is illegal. Also had a contractor try to enter using his own copy knowing that I was home. Contractors have copies of keys to all the flats, which is not safe at all. They eventually changed my locks after 7 months because I had evidence that someone entered while I was on holiday and because I said I was going to report it to the council and the police.... Read more

31st Mar 2024 (19 days ago)

K Zhakata

The best there is. Special mention to Ella, she was really helpful and kept me updated on every step.The whole process of getting an apartment was just smooth and stress free with her... Read more

22nd Mar 2024 (28 days ago)

S Kian

Purchased and sold my property through Charters who were incredibly professional and friendly throughout the entire process. I always felt as though everything was in good hands which is important when buying or selling a house... Read more

1st Mar 2024 (7 weeks ago)

D Samuels

We’ve been working with Sam to find us a new property. We have admittedly quite a few items on our wish list but he has gone above and beyond to find us our dream property that suits us down to the ground. It’s been nice to work with someone who understands our requirements and deliver such a personal experience to us. He made us feel like we were the most important client they had on their books. Thanks so much again... Read more

1st Mar 2024 (7 weeks ago)

A MURUKAN

Very bad experience for us because yesterday we had viewing for one property. After we viewed that property we liked that and also informed to agent who came there. He said they will send form to fill the details and those forms will send to landlord. But I didn't received any form until yesterday evening. Then I called to an agency they said landlord has someone who offered more rent. We also offered more rent. One of the agent said they will check with landlord and get back to me today morning. Since I have not received any update I called to the agency today morning. Now they are saying like that property is no longer available. What is this? you guys are wasting our time. If that property already agreed you could not have arranged viewing. We came there from Bristol viewing. Very bad experience for us.... Read more

29th Feb 2024 (7 weeks ago)

B Miller

I just wanted to say a big thank you to giovanna and her two colleagues who have helped me massively in these past few days,and giovanna especially in the past two and bit years,I thanked Laura and belinda before and said they were a credit to the charters team as we started with St moores,now it's giovannas turn she's been very helpful and kind which has been a big help so thank you again please keep it going.????????... Read more

18th Jan 2024 (13 weeks ago)

J Jahn

Up to offer being accepted (which is where we are as of today!) Charters have been absolutely excellent. Loads of viewings on our house and we've been fast tracked for properties that fit our requirements. Excellent communication throughout. Shoutout to Phil for getting the ball rolling fast!... Read more

17th Jan 2024 (13 weeks ago)

D Morgan

Great advice from Phil which has led to a prompt offer. Good proactive approach from all at Southampton branch.... Read more

12th Jan 2024 (14 weeks ago)

D Frederick

We chose to market our property with Charters based on their record for quick and efficient sales. Phil came and valued it and advised on a few particulars. It only took one viewing resulting in a sale in record time. Thanks to Grace for showing our buyers around the property and the rest of Southampton office team for their input at various points.. We hope that the remainder of the process completes as smoothly.... Read more

11th Dec 2023 (19 weeks ago)

B Tafe

Phil from Charters was excellent, he did market research and gave me a valuation on my home and there was no pressure in getting me to market my property. Very friendly and knowledgeable. Simon from viewings was also excellent.... Read more

20th Nov 2023 (22 weeks ago)

G SYAM

Worst experience with Charters. We rented a house from Charters and they agreed on a lot of initial maintenance activities before moving, but most of it was not done. The stove, washing machine was not working and even there was junks and waste like beer bottles and takeaway box in upper floor. It was not cleaned. The bed was broken. They even told it couldn’t be done and might take weeks to get this fixed. We had to live in this condition and constantly follow up. Our point of contact change every month and we had to tell the whole story to each one of them. They even made all this our fault and said they didn’t agree on anything. When moved out, they had an outdated inventory list with many things mentioned in the list that were not present when we moved in. We had to go back again regarding this to rectify these mistakes. Being a reputed agency we thought they would offer great service, but it was the opposite. Very disappointed by this and would never recommend Charters to anyone.... Read more

19th Nov 2023 (22 weeks ago)

K M

Really efficient - very personable and excellent communication.... Read more

18th Nov 2023 (22 weeks ago)

J Richards

Great company, wonderful staff a pleasure to have used you.... Read more

16th Nov 2023 (22 weeks ago)

J Vetters

I really appreciate Charters Estate Agents as they are so so quick in responding to enquiries and whenever we have a problem in the flat the issue is resolved on the day and latest the day after. They also check in to see if an issue was in fact solved and are always super friendly and helpful. I have been lucky with estate agents in the past but so far this is my favourite.... Read more

5th Oct 2023 (6 mo. ago)

J kaur

They did well with my buying process. Overall good experience... Read more

24th Sep 2023 (6 mo. ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.