Excellent service and very helpful, was especially impressed with a staff member called Sita, who assisted me all the way and responded back promptly with all my queries. Great stuff. Keep up the good work. Thanks again.
Narinder Singh Bhatti
We recently graduated from university (we so have lived in a lot of different properties all over Cardiff and had a lot of experience with letting agencies) and Harry Harper are by far the worst letting agency ever. They are not very flexible and require you to do lots of things that are not required by law. E.g. you have to take a 6 month tenancy agreement (you can't take one for any longer) and then if you wish to extend you have to pay an agency fee to do so. The property we stayed at was in Duffryn, Newport (so it was always a trek to get to the Cardiff office) and a member of the agency team was our next door neighbour! This was strange because everytime we needed something (fixing or sorting) we were told to knock on her door and she would come around and knock on our door. It totally blurred professional/social relationship. In the entire 6 months we were there none of the maintenance issues were sorted and we are still waiting for our deposit back.
Pink Move were fantastic from start to finish. They kept me fully informed at all stages of the sale of my property and Maria, in particular, was extremely helpful, informative and supportive. Having instructed two Estate Agents prior to Pink Move, I wish I had gone directly to them in the first place. I would have no hesitation in recommending them to others. I cannot fault them.
All the staff were incredibly respondent, helpful and friendly! They made my move a really stress free and fast process, which I have never experienced before in Newport, would absolutely recommend.
In my opinion:
Very little attention or consideration given to tenants.
Very poor customer service and support provided during transition process out of the property.
I would not recommend Bluestone for any property needs, as they are ill-equipped to provide the support and service a customer requires.
This is all in my opinion.
I called to see if I could view a flat and thankfully I was able to that same afternoon, the flat was amazing and they were super helpful and really worked on doing the references quickly for me and I was able to move into the flat within a week. The staff are just so friendly and I'm really thankful they could be so quick at securing the place for me.
AVOID AVOID AVOID Typical estate agents taking peoples deposits and retaining money for end of tenancy fake cleaning bills. I lost over £800 deposit money with these cowboys. Lets hope nobody else decides to rent a home off them. AVOID AVOID AVOID