J Bryson
Absolutely useless letting agency people are nasty... Read more
Landlord
6th Sep 2023 (1 year ago)
J Brash
Lovely place... Read more
2nd Sep 2023 (1 year ago)
A Gilbert
Reassuringly professional service. Linsey has been a joy to deal with, so helpful and considerate with her endeavours on my behalf.... Read more
12th Jun 2022 (2 years ago)
H C
Terrible company that doesn't fix things and only cares about fleecing all your money... Read more
Tenant
4th May 2022 (2 years ago)
P Account
Awful, awful company! We moved into a disgusting, unclean flat that had dead flies all over the ceiling (you could still see the red fly blood stains). We were told it had been cleaned but it clearly hadn't as we noted many things left and hairs and toe nail clipping all over the place - we even found an old taco kit that expired a year before we moved in). We noted many broken things such as the shower and two separate lights. The boiler was also broken and took such a long time to be fixed despite thw fact that it was freezing in the flat. To add to this, we had a broken bedroom window during the entirety of winter as well as not one, but TWO wasp nests because the roof tiles were shoddy - someone did a cowboy job and a half of that. This company cares so little about tenants that they won't do anything if someone is locked out their flat. I had to wait days to get into my house because the company didn't care. At the end of our tenancy, we cleaned that place and made it sparkling but were told we did a bad job, with "photographic evidence" of the corner of a door no sane person cleans. Do not rent from this company!! Take your money and your sanity elsewhere.... Read more
Tenant
6th Apr 2022 (2 years ago)
T Caldwell
Amazing food and service... Read more
4th Jun 2021 (3 years ago)
R Sinclair
I used Galbraith when I was first moved to the Borders last year. They were extremely helpful, being both friendly and professional throughout the duration I rented from them. Any issues I had in the flat were resolved quickly and I would definitely use them again in the future.... Read more
Tenant
20th Aug 2020 (4 years ago)
I Drever
Really good business never had any hassle from them would go with them again if there was a problem they had someone out right away even with this covid 19 would recommend them to anyone... Read more
20th Aug 2020 (4 years ago)
M Dillon
Galbraith Galashiels, are the letting agents for the property that i was renting recently, in Galashiels.
From the onset, i have found them to be very professional in carrying out there duties, and have been friendly and attentive, to any requests that i have made over the 2 years or more,of my occupation. The initial validation of references, was very thorough, and the initial inspection, and signing of the lease, was done easily, made very simple, by friendly staff. During the letting period, they have conducted regular statuary checks of the premises, ensuring a safe place to live. There have been several instances of maintenance that have been carried out, without any prompting or requests from myself, to improve the property. On my departure at the end of the tenancy, i found the staff to be very helpful, and i have always been happy for them, or any of the trades that required entry, to do so, without me being present. Refund on over payment of rent, and deposit, were quickly paid back into my bank account. Both Yvonne Keddie, and Ashley Hogg, have been exceptional as representatives of Galbraiths, and i would not hesitate to recommend the company in the future.... Read more
Tenant
19th Aug 2020 (4 years ago)
B Largey
My second home with Galbraith and I couldn’t be more pleased. Very big thanks to Galbraith for the amazing service that you have provided. 5 star rating for customer service and keeping in contact. Highly recommended.... Read more
7th Nov 2019 (5 years ago)
C Kennedy
Bunch of cowboys daughter moved into property three weeks ago and still no hot water and now no hot water- not even offered them any plug in heaters... Read more
Tenant
27th Oct 2019 (5 years ago)
S Gavin
Very friendly & professional staff and a good laugh, whilst getting the job done ????... Read more
10th Oct 2019 (5 years ago)
D Kirton
When my tenant left, Galbraiths team swang into action, identifying small upgrades that would help the property rent faster and rapidly placing the property out for re-let. They screened the potential tenants and made sure that I was offered a choice of new tenants. the process was really swift and efficient too :-)... Read more
Landlord
10th Oct 2019 (5 years ago)
R Davies
Being a young tenant can be intimidating in the fast paced world of property. Galbraith made me feel welcomed, supported and reassured as they worked efficiently and effectively to get me settled into my apartment. Highly recommended!... Read more
Tenant
1st Aug 2019 (5 years ago)
C Moore
Excellent from the start: very professional, very efficient, and friendly staff, easy to deal with.... Read more
1st Aug 2019 (5 years ago)
W Nuttall
I found all staf very efficient, saying that the landlord has to make all decisions so they take no responsibility for the large fees they charge.... Read more
Landlord
1st Jul 2019 (5 years ago)
P B
Sad but true - Galbraith were the final straw in our letting agents in Scotland experience. We've now bought a house and I hope we never have the misfortune of dealing with a letting agent like this ever again.
When we moved into our property, the inventory clerk who did the check in report failed to pick up on even the most basic things, like a filthy floor and dog food splashes all over the walls, not to mention several broken items. As a result we spent ages going around the property noting errors in the check in report and probably still failed to find everything.
In stark contrast, the check out clerk was clearly trained by Anthea Turner herself - they noted everything to a tee and pointed out their opinions that the property had not been cleaned. When in fact we left the property in a FAR cleaner state than when we moved in - on our move in day it was disgusting! Why we should spend our time cleaning an oven that hadn't been cleaned before we moved in is beyond me, honestly.
Add to this the fact that Galbraith are awkward and obstreperous in their dealings with customers- we waited 6 months to have our shower fixed after trying and failing to organise an appointment time to suit both ourselves and the contractor- and you have yourself a recipe for disaster.
They never took any of our comments and complaints seriously, including mention of the upstairs noise which had caused the previous tenants to move out.
The only blessing in this situation was our landlady who was an absolute delight to deal with at all times and who was a truly lovely person. Thank goodness for her!
I sincerely hope we never have to deal with Galbraith again and would give them 0 stars if I could.... Read more
Tenant
4th Jan 2019 (6 years ago)
M Timmins
In Scotland most estate agents are also lawyers but in this case this is a traditional estate agent. Situated on Bank Street, this office is one of many branches across Scotland.... Read more
13th Aug 2016 (8 years ago)