C Oba-Smith
Steer clear of Clifton Property Services. They are crooks, who are just out to rip off students. They charge astronomical rates for houses which have underlying problems which are not made clear before renting a property through them. They use illegitimate contract law and bend the rules so they can milk you dry of every last cent without ever doing their duty as an agent. We paid an agency fee so that we could have someone to rely on when we needed problems to be fixed. Why isn't any thing ever done?... Read more
Tenant
17th Mar 2019 (5 years ago)
F rose
Terrible experience from start to finish. Avoid both Mr and Mrs at all costs!... Read more
11th Feb 2019 (5 years ago)
K Krasniqi
Absolute joke of an agency. Never spelled my name correctly despite having both my passport and drivers' licence on file. Extortionate fees. Incompetent staff who do not show up on time or at all. Really poor standard of written communication (rubbish grammar, incorrect spelling) - highly indicative of the shoddy service you are likely to receive, and of just how much they actually care about you as a tenant. Will not respond to emails for several days/weeks, or return calls on time.... Read more
Tenant
5th Nov 2017 (7 years ago)
A Kemp
Rented a house with CPSL for a year.
We had numerous problems with the property (mainly damp related) and with the agents providing incorrect documents and failing to adequately respond to our correspondence.
When it came to returning the deposit the agent repeatedly ignored my emails. I did eventually receive the deposit when I sent a recorded delivery letter notifying them I intended to pursue court proceedings. But, still no apology for their lack of correspondence.
In short, go somewhere else save yourself the time, money and hassle.... Read more
Tenant
31st Aug 2017 (7 years ago)
E Boon
very unprofessional, complete lack of primitive communication skills. Very very unfortunate attempting to rent through this 'business'. From my experience I have no idea how George, one of the lettings agents has kept his job there, if not any job due to his lack of competence. Furthermore, from the overall lack of interest from the manager himself I have no idea how this company is still in business. AVOID AT ALL COSTS!... Read more
Tenant
18th Aug 2017 (7 years ago)
A viol
Only 'on the ball' when taking money...
Unfortunately I cannot recommend this lettings agents. Throughout our tenancy we had to deal with delays, unanswered communications and incompetence at all levels of the business. The professionalism seemed only to be present when eager to sign us up to the property, and disappeared soon afterwards. The 'check-out fee' of £140 was an unwelcome surprise, and I think pretty unreasonable and unjustified. I won't be doing business with this agent in the future, as a landlord or tenant.... Read more
Tenant
17th Aug 2017 (7 years ago)
J Walker
Very good service, with timely communications regarding any work required or information to be passed. Very friendly people!!... Read more
2nd Aug 2017 (7 years ago)
R Orza
Made a 30 mile trip for a viewing for them not to turn up. Completely unprofessional.... Read more
24th Jul 2017 (7 years ago)
TheMrSimsy
I have just moved out of one of their student lets and I would highly recommend that you AVOID renting with them. They were extremely slow with paperwork and fees often asking us several times to complete or send paperwork /fees that we had already done weeks ago. After leaving the flat in perfect condition we were told we were losing £100 of our deposit for a "check-out fee". They didn't even perform the checkout it was the landlords who spent 5 minutes checking the flat before saying it was fine. So all in all, they are useless letting agents who give you no help all year and then steal 10% of the deposit at the end of your tenancy. WOULD NOT RECOMMEND... Read more
Tenant
7th Jul 2017 (7 years ago)
S Crofts
We recently were able to find a suitable home via this agency and found them to be friendly and efficient. We would recommend them to others.... Read more
Buyer
5th Jun 2017 (7 years ago)
J Ross
The team has been very responsive and helpful and everything went smoothly for my move.... Read more
5th May 2017 (7 years ago)
A Artisson
Ashleigh and Maisie have been very professional but also nice. They helped me a lot with my settle in and have always answered quickly to all my inquiries. I do not hesitate to recommend the company.... Read more
Tenant
14th Dec 2016 (8 years ago)
O inventories
A pleasure to deal with! Always happy, friendly and helpful whether on the phone or in person!... Read more
16th Nov 2016 (8 years ago)
Sarah
Such a nice change to deal with property agents who aren't completely self absorbed, rude or fake. Despite taking quite a hefty admin fee, Ashleigh was professional and pleasant. It felt like dealing with normal genuine humans, rather than the hideous robots you usually find at letting agents. Very pleased with the whole process and very lucky to have found a decent flat with a decent landlord. Unfortunately I do feel this is down to luck more than anything else, but Clifton Property Services don't need constant chasing to get a viewing or a response. I still resent having to pay nearly 500 pounds to be introduced to a lady who wants to rent her flat. But c'est la vie...don't get me started on recruiters.... Read more
Tenant
24th Oct 2016 (8 years ago)
A Daliani
Recently moved into my new flat. Helpful and kind staff.... Read more
4th Oct 2016 (8 years ago)
C Cerra
***Review from rental tenant***
Dealt with Ashleigh at Clifton Property and had, on the whole, a good experience!
From viewings all the way through to leaving, they were very professional! Moved away from Bristol, but would recommend and will be using their services again if/when I return to Bristol!... Read more
Tenant
27th Sep 2016 (8 years ago)
S sharma
CPSL have given me excellent care of my apartment and tenants for several years. When it came to sell my apartment, they did an outstanding, prompt, efficient job with results I was really happy with.
No hard sell..just honest, fair assessment backed by hard work and action.
Their communication ( in particular, Ashleiigh's) was excellent and I had no doubts about commitment to quality of service.
Renting out your property or selling..my experience of CPSL has been extremely positive and wouldn't hesitate to recommend them.... Read more
Seller
26th Sep 2016 (8 years ago)
L B
STUDENTS BEWARE! The agents are incompetent, rude and unfriendly. Impossible to get hold of - they never reply to emails. If you manage to get hold of them they avoid telling you the truth. They DO NOT behave in a straight forward manner.
DEPOSIT: We only got back a 1/3 of our original deposit. They have charged us £964 for the cleaning of the house at the end of the year which is in NO worse state than we left it.
STAY AWAY FROM THESE PEOPLE... Read more
Tenant
19th Sep 2016 (8 years ago)
N Smith
Excellent agency; one of the best in Bristol. Really helped my to find a place and settle. Staff are very friendly!... Read more
18th Sep 2016 (8 years ago)
benedith97
Efficient, approachable and easy to work with, will recommend to all other students... Read more
16th Sep 2016 (8 years ago)
E vyr
I can sincerely recommend Clifton Property Services to anyone who needs a good apartment in Bristol.
I have found them very helpful and professional and received proper and friendly service in my need of a long term place to stay in this city.
Esa Vyyrylainen... Read more
Tenant
16th Sep 2016 (8 years ago)
H Nagap
This company are efficient and professional but approachable and friendly at the same time. They treated us like individuals rather than as a potential 'sale' like some of the larger market leaders would. Louisa was brilliant from the start and Ashleigh was always helpful when I called the office with a query.
I would recommend this company completely.... Read more
13th Sep 2016 (8 years ago)
J Groombridge
Polite, helpful and easy to deal with!... Read more
13th Sep 2016 (8 years ago)
E Brown
I am so impressed by how professional Clifton Property Services are.
The showing appointment with "Ashley" was very informative, unlike other appointments I had been on that day, she really knew her stuff!
The referencing seems to be easy and quick.... Read more
25th Jun 2016 (8 years ago)
K Sharp
I have just sold my buy to let property which was managed by Clifton Property Services since they commenced business in 2002. In all that time I have never had one single day of unplanned occupancy and not so much as one day unpaid rent from five student tenants each year. Service from the CPSL staff has always been prompt and courteous and I wish them well for the future. Well done everyone.... Read more
Seller
5th Apr 2016 (8 years ago)
K Phillips
I've always found Clifton property fabulous to deal with. You can tell that the company is family run by their attention to detail. I've never had any problems with communication and always found every member of the team a delight to deal with. I would recommend them to both landlords and tenants.... Read more
5th Apr 2016 (8 years ago)
N hill
Great customer service -defo recomend :-)... Read more
4th Apr 2016 (8 years ago)
B Cragg
From the start I've had nothing but amazing service from everyone I've dealt with at Clifton properties. Ashleigh, Laura and Alice have gone above and beyond what's expected in order to secure an offer on my property which I don't believe I would have received had I gone with another agent. Highly recommend.
Only slight criticism would be that the website needs a lot of work, I couldn't find my house on their actual site but they got so many offers in through other channels that it can only really be a slight criticism and something that management should look into not the girls I was dealing with.
Thanks girls.... Read more
Seller
4th Apr 2016 (8 years ago)
A atkinson
Top class service from start to finish. Working with the team and in particular Alice has been a great experience, always on time when showing properties, nothing was a problem when viewing and asking questions.
I would not have any hesitation working with this team, thanks for making what can be a stressful experience very stress free.... Read more
11th Mar 2016 (8 years ago)
J Arkley
We have the misfortune that the flat we are renting in the city centre is being rented out by these incompetent half wits. We have an 8 month old daughter and we have asked them if there are viewings to let us know in advance when the viewings are and if they are cancelled even at short notice to advise us as we often have to defer her nap for these viewings, and yet on a Saturday morning my wife and I found ourselves with an overtired baby looking at the time and realizing that yet again the 2 viewings that are scheduled have clearly cancelled with no notification again or are so late it's ridiculous. I wouldn't trust these morons to do anything, clearly unless you are buying you are worthless and a nuisance and are treated accordingly. Do not use these fools they don't give a tin turd about you and are happy to make this painfully obvious to you.
STAY AWAY FROM THESE IDIOTS!!... Read more
Tenant
20th Feb 2016 (8 years ago)
A Webb
So unhelpful. They rarely picked up the phone and barely responded to my emails. Utterly useless :(... Read more
29th Jan 2016 (9 years ago)
L Tozer
Terrible people to have to converse with, so rude. Also had been lied to many times by them. After all transactions and forms completed they gave the tenancy to another group due to class. After that was done they wouldn't give us the time of day to even explain what had happened. I honestly suggest no one to ever use them, especially students. Its a shame justice couldn't be reached more than this simple review. Again, don't go near them.... Read more
Tenant
1st Apr 2015 (9 years ago)
A Mcarthur
I agree with the other comment, once Clifton Property have scrounged a LOT of money out of you, they pretty much lose interest completely. Even before that there was an utter lack of communication and the staff are plain rude. Would not reccomend it to any students looking for a place in Bristol. Maybe they are nicer to their clients who aren't students, I couldn't say..... Read more
Tenant
8th Nov 2012 (12 years ago)