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  1. Home
  2. Eastbank Studios Ltd - London
Eastbank Studios Ltd - London Logo

Eastbank Studios Ltd - London

Opens tomorrow at 9:00am
141 Hoe Street,London, E17 3AL
Eastbank Studios Ltd - London hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Eastbank Studios Ltd - London does have 48 reviews, with an average score of 2.6/5 If you're looking to sell in Tottenham, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Stow Brothers - Walthamstow and Central Estates - Walthamstow. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 9:00am - 5:00pm
  • Tuesday 9:00am - 5:00pm
  • Wednesday 9:00am - 5:00pm
  • Thursday 9:00am - 5:00pm
  • Friday 9:00am - 5:00pm
  • Saturday Closed
  • Sunday Closed
View all details

Eastbank Studios Ltd - London Reviews (48)

Have you used this agent?
  1. 35% 5/5 Stars
    35%
  2. 4% 4/5 Stars
    4%
  3. 0% 3/5 Stars
    0%
  4. 4% 2/5 Stars
    4%
  5. 56% 1/5 Stars
    56%

M Kamall

1/5 Stars
Horrendous. They were developing a house next door to ours. They ripped up our side path without asking, which they didn’t replace for a year. They also put scaffolding up on our property without prior approval. When I complained, they were dismissive and didn’t even apologise. Judging by the other 1 star reviews this just seems to be the way they operate!... Read more
26th Feb 2024 (4 weeks ago)

Blacey

1/5 Stars
Worst agency in London. We used to live in their property in Cannon Place in Hampstead and it was the worst renting experience we've ever had. We are so incredibly pleased to see that people are reading these reviews and are now avoiding this company. As another person has said about this particular flat – the tenant is liable for all the major appliances like the washing machine, fridge and even the built-in dishwasher. Having to buy new appliances and maintain old ones was so expensive and just felt downright unfair considering how old and broken they were. We moved in during lockdown so didn't really see the true condition of the appliances until they were in use. The flat itself has been vacant now for over two months because they're struggling to get tenants due to their terrible customer service and photoshopped flat photos. If you've viewed this property and have read these reviews then please don't rent with them – it's just not worth the stress, hassle and time you'll spend having to fight them on every single issue. We were renting it up until September 2023 for £2,500pcm which was expensive enough for it's terrible condition and awful levels of customer service. Hampstead is lovely but there are loads of better options for that price. They hiked up the rent annually by an wildly unfair amount which was horrible to experience each year – especially during the cost of living crisis. It was just constant stress living there and having to deal with their rude and unapologetic staff. I wouldn’t rent with them if they offered it for free. We now live VERY close to this flat and have seen what an awful job they've done 'redecorating' it. They've just put wooden floorboards in and painted every nook and cranny bright white – the good old landlord special. Floorboards are such a terrible idea for this type of flat as the building itself is colder that the polar ice caps. Whoever decided floorboards were a good idea obviously hasn’t lived in the property and just wanted it to look nice to fool prospective tenants. Strangely, it's advertised with an EPC of C which is incredibly suspicious as all the windows are single glazed and there’s a cold breeze that seeps through the window frames and skirting boards. Oh and some of the windows are cracked too – they never fixed those either! It's well worth sticking out your search with a better letting agency if you want to live in Hampstead. Eastbank and their maintenance team are based in Walthamstow and they just don't care about this property as it takes over an hour to get here to complete jobs so they will never prioritise it. I've got no idea why the landlord uses them in honesty. Anyway, they've shot themselves in the foot as an agency and we couldn’t be happier that they're finally being exposed for being a horrid bunch of liars. Hope they didn't spend too much on the fancy rebrand as they'll need to do it again with this terrible reputation! They are truly a bunch of clowns! ????... Read more
22nd Dec 2023 (14 weeks ago)

A Demyanets

1/5 Stars
We almost rented a flat in Cannon Place, Hampstead, from Eastbank. Fortunately, a little bit of due diligence (and last but not least, these reviews) made it clear to us that there would be nothing but trouble awaiting us if we proceeded with the rental. They seem to be a licensed business, but the incredibly poor customer service coupled with their agents' propensity to make blatantly false statements makes borderline legitimate. It became clear to us that a) they would not hesitate to rent out flats that would not have basic necessities in working order; b) they would provide very limited (if any) maintenance or support and c) the tenant would pay a high price if any of their outdated appliances, carpets, etc were scratched or had to be repaired (because they write this explicitly into the tenancy agreement). It would be interesting to see if, following this review, anonymous Eastbank agents will again write here accusing their customers of falsehoods. That, too, should tell you something about the customer service you can expect from them. All in, I would strongly NOT recommend renting from them. At a minimum, do your due diligence.... Read more
30th Nov 2023 (17 weeks ago)

B Midson

1/5 Stars
It’s remarkable how awful this company has been over 3 years. This is a long but honest review of our experience and a warning to both landlords and tenants. Even before moving in, we just had to wonder what was going on in their offices. Our introductory documents were written in Comic Sans font and were highlighted in all the colours of the rainbow like a scam email. We knew it was a legitimate tenancy but in hindsight these highly unprofessional looking documents were just a taste of things to come. Within the first week we had boiler faults, electrical issues, appliances breaking, windows painted shut – you name it. Lulu, who managed our property, gave us a hilarious response: "Our previous tenants have not reported any issues so it is indeed surprising that there are so many issues within the first week of your tenancy especially after the property has been refurbished to a good standard." It had not been refurbished to a good standard and we met the previous tenants shortly after to confirm this and a few other things. Strangely enough, they also had many issues. It was becoming clear that Eastbank seemingly enjoyed lying to us whilst thinking they wouldn’t get caught. Things just went from bad to worse. Lulu was probably the most incompetent person I’ve ever had to deal with in all my years of renting. There was a constant need for me to repeat myself in every email which got irritating fairly quickly. Her lack of knowledge about the property and general lettings was awful too. She had no idea about the most basic things such as where the utility meters were or what information was needed to release a deposit. The sheer amount of times she tripped up over her own lies in 3 years was highly embarrassing for us to witness. Months passed and we had more maintenance requests; this time they just ignored us. We went 7 MONTHS without any acknowledgement so we were left with no choice but to go straight to the landlord. Eastbank then finally got back to us and apparently they didn’t recieve a single email. This was another lie as Lulu later tripped up on herself again and confirmed that they did in fact receive them but just didn’t reply. After all that, they STILL continued to ignore emails. This was the final nail in the coffin for us and we handed in our notice shortly after. I’m a landlord myself and I can’t imagine why anyone would use Eastbank to look after their property. It’s clear that they simply don’t care nor have any understanding of how to manage investment. The negative feedback they receive online is a clear indicator to avoid this company for anything lettings related. The inventory report was one of the worst I’ve ever seen. It turns out that the husband of the MD conducts the inspections, and not very well at that. The photos are so low resolution you can’t tell of the issues actually written in the report. I later found out that all the photos are taken with an iPad which is laughable and frankly embarrassing. The job is simple; it’s taking good photos that relate to a written report. The inventory was so poor in quality there’s just no way an adjudicator would side with them over a tenant; not great for any landlord. When I realised how awful they were early on, I recorded of all the correspondence over the 3 years just in case of a deposit dispute. Funnily enough, they tried to take a decent sum from our deposit so I threatened them with my own reports/evidence which ended up being quite substantial. They soon realised that there was no way they would win in a dispute and gave us the amount we asked for. If you’re a landlord and are thinking of using Eastbank then please use all these negative reviews (and the thumbs up on each review!) as a warning and look elsewhere to save yourself from their incompetence. They might have gone through a fancy new rebrand on their website but behind that facade lies an utterly terrible company that can’t send the most basic emails without getting things wrong. Eastbank are the living embodiment of everything wrong with renting in London.... Read more
2nd Nov 2023 (21 weeks ago)

N Dermi

1/5 Stars
The worst. They’re basically just working for the seller, not the buyer. Zero empathy and can’t be trusted. We had zero support from them during an extremely stressful process.... Read more
11th Oct 2023 (24 weeks ago)

A moore

1/5 Stars
If there was no stars option they would get it, awful company with no regard or respect for there tenants. My uncle has lived in hios flat for 44 years, since this company purchased it from his existing landlord a year ago, he has had nothing but stress and uncertainty from them, they have now resold his flat but cannot tell him who to. Absolute disgusting behavior causing an elderly gentleman untold stress.... Read more
14th Sep 2023 (6 mo. ago)

S Ghosh

1/5 Stars
The most uncooperative agency I have come across in London. They have no phone number, can only email them. Gave us a flat which had a mouse problem because of holes within the kitchen, but they didn't do anything about it for 8 MONTHS, only to send someone to help when we gave our notice. When we pointed this out, they said "we couldn't reach you" haha what do you mean? You're my estate agent you have our address , and our email id. They have like one handyman (Jason) to help and he is never ever free. If you have any issues, expect hostility and rudeness from the estate agent Raluca. Please do not take a flat from them and spare yourself. The only reason we left was the agency, our house wasn't even that bad, except for the mouse and mould issues.... Read more
10th Sep 2023 (6 mo. ago)

S papirnik

1/5 Stars
Tried to put our rent up halfway through our tennancy by 20%. Worst agency ever... Read more
31st Aug 2023 (6 mo. ago)

M Saheb

5/5 Stars
Quick. Professional and highly recommended. Made the entire process seamless and quick.... Read more
12th Dec 2022 (1 year ago)

R Cresswell

5/5 Stars
It was my first time renting in London and I'd obviously heard a lot of landlord horror stories. To me surprise and delight, I have found Eastbank to be so helpful and trustworthy. In particular, Raluca has always been very quick to respond to any queries which I'm really grateful for.... Read more
22nd Aug 2022 (1 year ago)

D Prosser

1/5 Stars
Had an awful experience renting a house from Eastbank! We rented a house in E10 for nearly 3 years We were plagued with maintenance issues (14 x separate plumbing issues) When we finally gave up on them, they then tried to sting us for £1200 for some stains on the carpets. Thankfully we took the protected deposit to dispute resolution and they ruled in our favour. Unscrupulous. AVOID!!... Read more
27th Jun 2022 (1 year ago)

H Guo

5/5 Stars
The team at Eastbank is without doubt the best real estate management/agent in London! I have been moving around every couple of years and the team is without the best. Lulu has always been responsive to all matters (even when she is on HOLIDAY!). I had a fridge broken down around Christmas time and the team arranged a replacement within a couple of days and saved my Christmas ! Because the team manages the properties directly for the landlord, their collections are always of much better value than those rented via a conventional property agents (who takes 10-30% of the rent). However, their properties go very quickly for the same reason, so if you are looking for a property in London, do reach out to them first and maybe you will get lucky!... Read more
30th Sep 2021 (2 years ago)

D B

1/5 Stars
Scammers. Avoid at all costs. Been shown a room, told the person I am a temporary worker. Asked if there was a problem with it, they said no. Said that I wanted the room, been made to declare about my earnings and labour situation. You would think they would have pulled out before I pay hold, but they promptly sent me bank info to do the payment. I'm made to sign a contract in which it is said that my hold will not be refunded if I pull out. It is OK, I think, I want the room after all. THEN I am told that I am considered untrustworthy, that their experts think that I can't afford this property and that I should pay a humongous amount of deposit as a form of "good will" unless I can't get a guarantor. I say there's no way I'm accepting this new terms and they now deny my hold refund saying I broke the agreement. With such dishonesty, what do you think the chances were I was ever going to see back the almost 2500£ they were asking me to pay upfront as "good will"? DON'T RENT FROM THESE PEOPLE... Read more
13th Jul 2021 (2 years ago)

R Barakso

5/5 Stars
I rented a property from Eastbank Studios for 3.5 years. When I had any problem in the property they responded accordingly, it was polite and helpful. They organised the engineer or the handyman to come over and replace or fix whatever needed. The end of tenancy procedure went well, smoothly and fast. I am satisfied with the service what they given us.... Read more
17th Jun 2021 (2 years ago)

D long

1/5 Stars
Read the reviews and judge if you want to rent from people with such consistent feedback regarding deposits and general attitude although Jason the repair man is top notch deserves a big office in Canary wharf and not the loft in Walthamstowe with rest of you lot.... Read more
30th Apr 2021 (2 years ago)

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