W McCudden
Their customer service needs elite-le work.... Read more
7th Oct 2020 (4 years ago)
A Wiley

Absolutely terrible experience! I have never dealt with a worse estate agent company in my life. I would not recommend using Elite Letting & Sales, find another company they're not worth the time.
Firstly we booked a viewing on a house and put in an offer to let the house. We waited a full 24 hours to hear back from the letting agent Shannon. We never got a call back, we had to reach out ourselves. We then found out that the landlord would rather put a family in the property than us. Aside from feeling like we'd been discriminated on because of our age we kindly asked Shannon to go back to the landlord and offer more money than the asking price on the rent.
A full 24 hours later we again had to call up ourselves. This time another colleague picked up the phone. She informed us that the house in question had been taken by another person 2-3 days ago. This means that when we viewed the property it would have already been off the market! Furthermore any correspondence with Shannon after the property had been sold was being done after the house was gone anyway. The colleague that told me this was rude and uncompassionate.
Please, if you respect your time avoid this letting company at all costs.... Read more
Tenant
7th Oct 2020 (4 years ago)
S vaux
Would not recommend!... Read more
16th Sep 2020 (4 years ago)
A c.
I arranged a viewing of a commercial property, Shannon was very helpful on the phone, I was at the time of viewing, willing to sign a lease for this property, this was until the viewing conducted by a member of the staff at Elite. I did not find the attitude of the person conducting the viewing to be at all polite or helpful. The property remains vacant and has been for some time, I think that speaks for itself. I am aware of another lettings agent with a similar name, this is not for whom the review is intended, this review is intended for Elite Lettings on Haselwell Street in Stirchley. i would advise anyone to avoid this lettings agent, if you are a landlord, your property will remain vacant, if you are a tenant, you will not be helped.... Read more
16th Sep 2020 (4 years ago)
Kate
I've been letting with them for over 4 years and I can not fault them they are fantastic they have helped me alot..I would recommend them to anyone cause I've never had a problem with them anything that needs doing they do and when I call there always polite and friendly...... Read more
Landlord
27th Jul 2020 (4 years ago)
T Jones
Awful awful service
Would not recommend
Late for viewing and then the keyholder did not turn up. Has not even attempted to contact me in regards
When i did phone i said i was recording my calls and he kicked off and put the phone down!
Unprofessional. Stay well away.... Read more
2nd Feb 2019 (6 years ago)
K Labels
I have been a land lord for nearly 15 years. I used a variety of different letting agencies over those years with very mixed opinions of these agencies . But 5 years ago I came across Elite Letting here in Stirchley. I have found them to be one of the most professional letting agents that I have ever met. Yes everyone as difficulties in this day and age. But how those difficulties are handled is the important thing. The quality of tenant that they have found for me now means that i only deal with them when one of my dwellings becomes vacant. John Baines... Read more
Landlord
8th Mar 2017 (7 years ago)
S Aneja
Rude !! Very unprofessional. Did not address the problem and ignored calls !!... Read more
9th Jan 2017 (8 years ago)
M Masih
I was greeted by very warm and friendly staff upon entering and then offered a drink and seat, once seated I was shown a bowl of sweets which I did not refuse lol
I was shown several properties which suited what I was looking for but for now, there was nothing I liked.
The friendly staff have been emailing me with potential properties which I have viewed and then managed to finally secure one I liked.
The whole process went through smoothly.... Read more
Tenant
2nd Oct 2015 (9 years ago)
A Butt
Excellent customer service. Great people. Always listen to you and your needs. One of the best letting agency. Professional attitude. I WILL 100% RECOMMEND THEM TO EVERYONE. Ebrahim, Adam, Claire and Mark are all brilliant in their respective fields.
LOVE THEM!!!!... Read more
Landlord
10th Mar 2014 (10 years ago)
N Malik
AVOID THEM. THEY ARE CHEATER. NEVER KEEP THEIR WORDS. REALLY RUDE STAFF. BEFORE SIGNING CONTRACT THEY WILL LISTEN, REMAIN FRIENDLY AND WILL PROMISE TO DO EVERYTHING BEFORE YOU MOVE BUT AFTER IT THEY WILL CHANGE. CHARGING A LOT AND GIVE VERY ROUGHLY USED PRODUCTS. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID... Read more
12th Sep 2013 (11 years ago)
D Kola
Fantastic lettings agency. Smart members of staff. Delight to work with. Well recommended. Customer Service is exceptional! ... Read more