Elliot Oliver Sales and Lettings

Cheltenham

Savills - Cheltenham RDS

Savills - Cheltenham

Savills New Homes - Cheltenham

Savills - Cheltenham New Homes

Sam Ray Property - Cheltenham

Carver Knowles - Cheltenham

We have recently rented a flat through Elliot Oliver Lettings and the process has been seamless. Very professional yet with a personal touch which made us feel in very good hands. Nicki was our letting agent and she was just fab from start to finish! Efficient, knowledgeable, friendly and always kept us in the loop. Great service and would thoroughly recommend! Thanks!

We've had the pleasure of using both their sales and lettings service and we can honestly say if you're lucky enough to encounter Phil, Karolina or Zafer you won't be disappointed in the service you receive. They are professional, efficient, and always get things done. Would highly recommend them as a gold standard estate agent

Ross was excellent in helping us value and then sell our property for a realy good market price. I have already referred him to others, some have since used his services, hence we negotiated an extra low commission rate.

Elliot Oliver set a perfect example of how all estate agents should be. All of the staff are friendly, helpful and are very fast to respond.

Specifically I would like to thank Ross for making my purchase a smooth and easy experience. Ross is extremely knowledgeable and is always happy to go "above and beyond" to help you out. He is a genuine all-round nice guy and I would highly recommend him and his team to anyone looking to buy or sell.

All round Elliot Oliver and their team offered a painless experience and were more than happy to help guide me through the process of my first home purchase. I would definitely recommend looking to use these guys for any buy or sell requirements.

So happy with the service by Nicki and Jessica! Efficient and responsive, could not be happier with the service I received. Thank you for all your help and making moving so easy!

The Team at Elliot Oliver are friendly, helpful and most of all, really empathetic and accommodating to each individual needs and wants :D
Thank you so much Nicola and Phil for your patience and kindness; I honestly couldn't have done any without you. Highly recommend this agency with pleasure! :D

What an excellent service from both the Lettings and the Sales departments. We initially were going to let the apartment, but decided in the end to sell, so we had dealings with both aspects of the company. They were always prompt to answer our queries, and guided us all the way to a successful sale. Thanks to all the staff.

Elliot Oliver came highly recommended from friends and I can see why. After 5 years dealing with a letting agency I was really unhappy with, I'm so glad I found EO. Phil and the whole team have been incredibly helpful, gracious and responsive. Thank you so much for all of your hard work.

Absolutely sharp and on point - seamless handover of keys, automated online processes to assist with referencing, updating new tenant details, reporting maintenance, etc. Very detailed inventory and photo references, and swiftly arranged maintenance shortly after we moved in.

Had lots of help from a number of staff members, great team.

Just rented out a property through this agency and I am really happy with the way it was handled.
The agents (Nicola and Jordan) were really professional and responsive while guiding me during the whole process, all the necessary questions were answered in a timely manner, and It really felt that I was taken care of.
I highly recommend this agency.

I have been very impressed with Elliot Oliver Estate Agents, who recently handled the sale of my property. Most of my dealings were with Zaf, who was extremely professional, helpful and quick to respond to my questions. I can highly recommend this company.

Phil and Nikki were amazing from start to finish. Great and responsive communication throughout the process and made everything very easy for me! Amazing help and would 100% recommend when looking for somewhere!!!

I would just like to thank Karolina for all of her help, advice, professionalism and communication during my move into my new home. It has been a pleasure dealing with Karolina and the whole process was made very easy due to her excellent organisational and customer service skills.

Purchased a property through Elliot Oliver. A few small problems along the way but they dealt with them fantastically. 
Then they managed to find a tenant for me, and all this was going on through ‘lockdown.’
Very professional and hardworking company. I can highly recommend them. 

Steve Troy

A massive thank you to Phil and the team at Elliot Oliver! This was my first time letting a property and they were brilliant at setting out exactly what the process involved. Great communication throughout and I was impressed with how efficient and thorough they were getting everything set up and tenants moved in.

Have used this company for a number of years now. Great service and hassle free. Have used other agents whilst letting in the past and found these to be the easiest to deal with. Would 100% recommend

Elliot Oliver has done an excellent job finding quality tenants for my Cheltenham flat. As an overseas landlord,  I really appreciate the level of service they provide. Highly recommend!

Elliot Oliver really are next level!  Their online presence is solid.  As a tenant I have a dashboard that always me to track receipts for rent, time left on rental agreement and raise maintenance issues.  Speaking of which since moving in six months ago I have had a problem with the bathroom extractor fan (fixed within a few days) and a blocked sink (fixed same day).  Throughout the whole process of reporting an issue through to remedy I have felt as valued and valuable to Elliot Oliver as I am sure there landlord clients do.  This is truly a two way relationship, very few agencies make their tenants feel as important to the business as landlords.  Special note to Vanessa for handling the problems I reported so professionally and promptly, with regular updates and check backs on progress, total superstar!. 
Also I'd like to second the comments on here regards to Karolina and her brilliant support getting through the rental process to become a tenant. 
 She kept me updated throughout and the process was super efficient.  This is an operating model all agencies should follow. Highly Highly recommend these guys, they're brilliant.

I used Elliott Oliver to rent out a property in Cheltenham. This is the first time I have used a rental agency and would highly recommend the team at EO. They guided me through the whole thing and made the entire process simple and hassle free. Karolina and Justin were excellent!

New tenant with Elliot Oliver and I must say so far, so great. Karolina is a great help. Her emails are friendly, informative and very helpful. Quick to answer my queries. Thank you! ????

The entire team at Elliot Oliver in Lettings department have always proven to be extremely knowledgeable, professional, polite and very easy to deal with. I highly recommend them.

And i thought I would NEVER ever want to rent through agencies anymore ???? Elliot Oliver changed that for me. Their service is exceptional!! Karolina is amazing and so friendly, professional standards; she went through the process with us step by step and very efficiently. Highly recommended ????????????????????????

Mr. & Mrs. Krishnan

Based on our personal experience, we note that everyone at 'Elliot Oliver Agency' tries to do the best to give the best to their clients. Each and everyone seems sincere, systematic and hardworking. We, as landlords, now have peace of mind since we feel that our property is being monitored and maintained by real professionals here. Also, it is worth noting this, viz. our immediate neighbour who rented their current residence through this agency has nothing but good reviews and remarks about their experience with this agency. As such, we are likely to avail the expertise of this agency again for selling and buying property also real soon. Congratulations to everyone there for the job well done. Continue your good work; all the best..

Wonderful experience with Elliot Oliver sourcing a tenant for my flat. Karolina is a real credit to the business and was informative and enthusiastic at every step. Thank you very much Karolina, Phil and the rest of the team!

Excellent experience with Elliot Oliver! 
The properties for let were all high standard. Experience with contacting them about properties was excellent, phones always answered quickly and more than happy to help. Karolina was extremely helpful throughout the process and made the whole experience of letting really easy. Their online system for setting up the letting is great. Would highly recommend based on our experience so far!

Moved into our new flat on Saturday. So far Karolina and Vanessa have been very helpful in sorting the move and responding to teething issues. Would recommend.

My experience so far with EO (Karolina and Phil) has been really positive. From looking around the property to moving in and signing my contract, they have always been responsive and helpful. They've been quick to answer my questions every step of the way.

Phil and Karolina have helped us let our property with the minimal of fuss. They took greater interest than the other companies we spoke to. They have always been responsive and helpful and kept us informed throughout the process, which was entirely new to us. I highly recommend Elliot Oliver, based on the experience so far.

Very impressed. Managed to let out my flat for a competitive price, very quickly. Particularly impressed with the extremely good service offered by Karolina Misiukiewicz, who was very accommodating, friendly, and helpful.

Had an amazing experience working with Elliot for my new flat in Cheltenham. Great help and support from Karolina (5 out of 5 -  Excellent). Elliot always had a great list of properties and are extremely professional & patient at all stages.Thank you so much to Justin, Jordan & Harry (all 5 out of 5), we took the property for two reasons, one of course amazing place and then impressed with Elliot's approach compared to any other high street agents we meet during this process. Referencing company used by Elliot was also very quick and helpful (Thanks to Sarah). Thank you team Elliot Oliver, I will happily recommend Elliot Oliver to anyone looking for a flat/house in Cheltenham or nearby. Thanks/ Pradeep

Having worked with Phil and Karolina, they are one of the most professional and efficient teams I have come across for lettings.  They organised everything for me and provided sold professional advice, nothing was too much trouble.  I am very impressed and I will be putting forward a second property under their management.

Elliot and Oliver are the most amazing estate agent I have dealt with! I've had some awful luck with some of them but I honestly couldn't thank them enough. I especially would like to thank Karolina and John they made my whole experience for me. Definitely recommend this estate agent before any other. All staff so helpful and friendly :) Thank you - Yasmin

Excellent customer service! They made the transition of moving into my first independent home swift and efficient. 
4 stars due to the slightly slow replying to emails that had a semi-urgent need for response. Apart from this, fantastic team!

Very dissapointed..Looked at a perfect house wanted to take it with an income well within the criteria and also savings in excess of the required amount my Mother and I where refused.She being an intensive carer for terminal patients  and myself with a disability we where not treated as we feel we should have been ...We where told to pay 6 months up front and then again a further 6 months at 4 months if we did not fit the criteria or tick the correct boxes, yes I have a disability I am young but I was more than able to pay the rent with my Mother .. she has a contract and self employed accountants def not able to give a good review...Contacted several other agents in the town for views on this and they all agreed this was not handled well  .

Professional and friendly service, with a simple process for renting. The staff are happy to answer questions  quickly. Would recommend

Renting a house first time in UK is not an easy task. Phil and Karolina made the stressful job very easy for me. They answered all my queries with patience and in a timely manner. They are helpful and professional. Highly recommend Elliot oliver!!!

At last!  A letting agent who is both professional yet friendly and completely understanding of one’s needs. Both Vanessa and Phil have been excellent, providing a first class service, and then some.  Good on them.  It’s not an easy job keeping everyone happy particularly when not just money is involved but also a person’s home.  I wouldn’t use anyone else.

HI:)
Recently, I became the client of your agency E Oliver and I am very pleasantly surprised by the level of service you present.
In particular, I am very thankful to Karolina who led me through this whole process without stressing me in a timely manner about his progress.
In addition, she always welcomed me with a smile of helping me in a professional manner worthy of being a real estate agent :)

Excellent Estate Agents for both sales and lettings. Friendly staff, professional, nothing is too much trouble. I have no hesitation in recommending Elliot Oliver.

Having dealt with Phil at Elliot Oliver for the second time I felt I needed to write another 5 star review for him

I moved into a property with landlords from hell (not through Elliot Oliver I have to add). Having managed to get out of my contract I contacted Phil to let him know I needed to find somewhere nice. Phil knowing me being fussy got on the case straight away. I have never had an agent use initiative to find me properties but he showed me one I loved. I arranged a viewing, as it was Phil's day off Justin (one of the directors) showed me round. Loved the flat and called up the next day to pay the fees. 

Everyone cares and makes time for you, from Karolina on reception through to Oliver the director. This is rare in an estate agent and isnt to be overlooked.

The whole process was smooth from start to finish.

I can't recommend Elliot Oliver enough! If you are selling, renting or looking to buy or rent you will be looked after.

Thanks again.

Lee

Brilliant local estate agent.  Great service for both property sales and lettings.  I can't recommend Elliot Oliver highly enough.  Definitely a cut above the rest when it comes to excellent personal service!

As a contractor I carry out work for a number of letting agency’s, I get to see both the tenants and landlords side of things.
So feel I’m in a good position to review.

I would recommend Elliot Oliver before any other Agency l work with.

Vanessa is my main contact who is always professional and prompt in getting the go ahead for repairs and any other queries.

Keep up the good work..
Regards Justin

I was miss-sold the property, told I could use the attic which I was later berated for using. 

Extractor hood fell off the wall while I was working away, this wasn't fixed within 37 days, I moved out the next day. Then they attempted to charge me for damaging the fan, I provided evidence I wasn't in the property and that plaster had clearly given way due to stubby wall plugs being used. I shouldn't have had to fight them on this but they refuse to take any responsibility and are just out to cheat tenants out of money. 

Really appalled by my experience.

Oliver and the team have been looking after my rental property for exactly two years and they have been superb. The quality of tenants has been very high. The maintenance and repair contractors have been efficient and reasonably priced. Overall a very sound well run, friendly, business. Absolutely no hesitation in recommending their services...

Elliot Oliver have been absolutely amazing to me over the past 3 years when I first moved to Cheltenham. I currently rent a shared house from them and have never had any problems and the landlord and staff have been fantastic and really understanding. I’m now moving into a flat of my own with them (didn’t want to leave because the service has been excellent) and the transition process is so smooth I have no complaints and both Oliver and Karolina have been absolute gems. I would happily recommended anyone to rent/buy with Elliot Oliver the bar has been set very high. Can’t praise or thanks them enough and I’m looking forward to our future relationship. Happy tenant!

Elliot Oliver have done a fantastic job throughout the process of renting a property. This was mine and my partner's first time renting a house and they were helpful throughout, ensuring we understood each stage without being patronising (which is something we had found in other places). I would definitely recommend them to any friends or family looking to rent or buy in the Cheltenham area. They are professional yet friendly and approachable, showing great efficiency and communicating with us personally (rather than feeling we are just another client being sent standard emails/messages). Karolina has been particularly brilliant, but all members of staff we have spoken to or dealt with have been helpful. From being shown around the property for the first time, to answering emails (we had a lot of questions!), to ensuring everything has gone smoothly during our move; we can't thank them all enough for making this the easiest and the least stressful it could have been!

We started using Elliot Oliver in June 2014 to let and manage our rental houses.  We had been disappointed with our previous Agents who did not communicate with us.  Elliot Oliver was a new business but felt professional, committed and vibrant.  Vanessa Brooks manages our properties and we have been delighted by her professionalism, knowledge and efficiency.  She somehow manages to do all this, maintain a friendly relationship...and communicate with us!  Whenever we have had dealings with other members of the Elliot Oliver team we have not been disappointed by the same work ethic and friendliness.  We could not be happier and have recommended Elliot Oliver to our family and friends who have also used them.

I sold my house through Elliot Oliver having used another agent previously who were pretty uninterested in marketing and actively selling the house.  Elliot Oliver were quite the opposite.

From an honest appraisal of the house and garden, through to marketing the property and arranging viewings, email updates on viewings, and feedback from viewings - it was great!

In a challenging market, they sold the house at full asking price.

Phil and the team did a great job also to Simon for pursuing the sale

I cannot recommend the services of Eliot and Oliver highly enough working with them since they opened. In particular, I have found Vanessa Brooks to be exceptional member of the team who consistently delivers above and beyond. At each interaction, she consistently exceeds my expectations. Expertly managing repairs, maintenance and co-ordinating workers whilst always providing regular timely updates on progress. A rare tallent who is respected by both landlord and tenant. The ultimate 'safe pair of hands' for both me, my properties and my tenants - I could not be more pleased. I have been a landlord for 16 years and worked with several agencies over the years - none of which have come close to the standard of service that I've enjoyed with E&O.

A very capable and amenable local estate agents. All the people I've worked with have shown good willing and a keen interest on customer support and satisfaction.

Only not 5 stars because of some small tasks / requests that are still outstanding / were not dealt with quickly. Overall very good service.

Absolute pleasure to deal with. From the initial call through to getting the keys to my new apartment. I have dealt with a number of the team at Elliot Oliver and they have always been very helpful.  Karolina has been exceptionally patient with me over all the paperwork and John offered a great viewing. Thanks and best of luck in the future.

Vanessa is our letting agent at Elliot Oliver - her customer service skills are excellent. Vanessa is trustworthy, professional, timely and very knowledgeable with letting/contract/tenant/landlord liaison.  We cannot fault her or Elliot Oliver. We would highly recommend this company for lettings.

Phil from Elliot Oliver helped me find a great tenant in record time!  With his total professionalism and reliability I felt as if a weight was taken off my mind. The experience certainly went completely against the tired idea people have of estate agents being useless - I would have no hesitation in recommending him and Elliot Oliver at all. Thank you for your excellent customer care.

I am letting out my house with Eliot Oliver and the customer service from Phil in setting up the let was 5 star service. He gave excellent advice, prepared the property well with no hassle and it was let to good clients in a short time. The management of the property has been excellent also. I highly recommend this company.

I have found Phil at Elliot Oliver very proactive and helpful. He's always contactable and found me a tenant very quickly. Would recommend him highly.

Really good agency, they are very quick answering questions and have a very good telephone manner. Any issues they have come to me with solutions. Would definitely recommend!

A great service from Phil at Elliot Oliver in letting out my property.  Very professional and responsive but also genuinely helpful and happy to go the extra mile.  I'd definitely work with them again.

First rate experience for our two properties, quickly let, not unreasonable fees, responsive, and don't put on extra charges when things need fixing, etc - more than happy to keep using their services

Really helpful and professional. Would recommend.

Awful experience. In my opinion, no concept of Customer Service. 1 star flatters.

They went out of their way to help me and always made themselves available when moving in! Easily the best experience that I have had as a tenants after years of using different agencies in Cheltenham

Good people, made the process easy! Looking forward to using them again!

Great staff and very pleasant experience will definitely recommend them very efficient service and always on your side

Seemed like a decent estate agents to begin with, but the minute anything needs looking into, it doesn't happen! Whether it's electrical problems....damp problems.... They have no interest! Having just finished a 3+ year tenancy in a flat through EO I'm currently still going through the DPS to try and resolve claims being made about professional cleaners and various other (quite comical!) things. For a flat that looks smarter and cleaner now than it did when I moved in!!!! They are certainly not the worst letting agent I've been through, but as a number of other people have mentioned....there's a noticeable change in attitude when it comes to moving out!!!

So far so good...........the best letting agency in Cheltenham. Keep it up guys, you have exceeded my expectations so far.

Very professional and easy to work with. Far better experience than other letting agencies in the past. Would recommmend to anyone.

The Agency doesn't serve landlords or tenants. Landlord will be advised to do expensive repair jobs when there is no need. Tenants will be always checked on whether the tenants give their consent or not (24 hours rule applies despite whether a tenant confirms that he read an email). Stay away from them!!!

Efficient and understanding. All has ran smoothly!

Excellent service, friendly staff, and very easy to complete all documentation via email, making it hassle free

Great estate agent - excellent and efficient staff who assisted throughout the process

Great people, knowledgeable, trustworthy, you feel they are on your side. Karolina is superb. More estate agents like these guys please!!!

It has been six months since my last dealing with Elliot Oliver but I still feel very angered by the way we were dealt with by this company to be fair and honest if we did have a problem during our time then it was dealt with professionally and quickly, it was not until we had given our notice that the attitude toward us changed. 

My wife was several months pregnant and the agent turned up to conduct a viewing that was not confirmed whilst my wife was in the bath. On letting themselves in and discovering this you would think that they would make there apologies and leave but not so instead whilst my heavily pregnant wife was trying to dress herself they stood outside the bedroom and asked if it was ok to have a look inside.

We also had some major issues on our departure, despite having the house professionally cleaned and the oven professionally cleand we choose not to use the recommended agents of Elliot Oliver as we had found better pricing from professional outfits elsewhere. On the checkout date I attended the property myself only to be told to leave and come back in a couple of hours once the inventory process had been completed. 

On my return extremely minor points were raised all of which could have been resolved during the checkout If I had been present during the process, a bit of dust here and a cobweb there was pointed out and a bill of over £100 was proposed as we hadn't used the preferred supplier, ther were various other small issues as a dent in the wall from a door handle which had been filled and painted blinds in rooms not removed that were left in situ for the next tenant but both were not to an apparent sufficient standard. 

The whole process resulted in a series of emails and battles for common sense to prevail, whilst still having over £250 deducted from us a lot less than the original £900 demanded left a very bitter taste, please be your own judge but a very unpleasant experience for us.

Great letting agent... Fully understood our requirements and found us a suitable property within 10 days... We were very impressed with their new offices within the promenade and thought a property cafe was a clever idea ;) 

I have used two previous agents with my house in Cheltenham and I have to say these guys are the best by a mile. When I first spoke to Oliver and Phil they helped me immensely with a particularly difficult tenant regardless of the fact I had found this tenant before instructing Elliot Oliver. They have been perfect with regard to the regular inventories and the upkeep of my house generally and they have always worked tirelessly to keep both my tenants and I happy. Oliver has also helped me with regard to valuing my property and exploring the best circumstances regarding any sale. Ultimately this company goes above and beyond what anyone would want should they be considering instructing someone to manage their property or indeed take steps towards a sale. Highly recommended. Kind regards Colin

Phil at Elliot Oliver was so helpful and supportive when I bought my flat, which was a new venture for me and a big step. I was so happy with the service that I got, I put the flat with Phil and the team to market it.  I had a tenant within a week! The guidance I got was brilliant as I had lots and lots of questions, and Phil was very patient.  I would not hesitate to recommend Elliot Oliver. For me it has been a very positive experience.

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