O Olsson
When you manage to speak to them they are nice but it is very rare you get hold of them.....after for one week been told that I would be contacted and I have to chase them all the time I can only say that this would not be my preferred Estate Agents to do business with.... Read more
20th Sep 2024 (21 weeks ago)
E Soo
Beth from Richmond branch is helpful and always replied us promptly. Our purchase went through smoothly with her assistance.... Read more
Buyer
16th Sep 2024 (22 weeks ago)
beems
My agent Sophie was at best unprofessional and at worst a liar. I will never recommend this company or use them again.... Read more
J Williams
I cannot speak highly enough of the whole team at Featherstone Leigh. Attentive, knowledgeable, friendly and trustworthy. They made the sale of our property a breeze and were there to help with every step of the process. Highly recommend.... Read more
Seller
24th Jun 2024 (7 mo. ago)
S craig
Beth was an incredibly approachable, reliable and helpful estate agent and I would completely recommend working with her. I am so pleased to have made my first steps on the properly ladder via Featherstone Leigh as they have been excellent to work with and thoroughly recommend them.... Read more
Buyer
19th Jun 2024 (7 mo. ago)
Luxmi
Excellent service. Featherstone Leigh sold my investment flat in Richmond in less than 6 months, from initial advertising to completion on 3rd May!...including a very slow Christmas period. They restored my faith in estate agents. I couldn't be more impressed!
Thanks to Brendan and the team for an excellent job. A special thanks to Beth who did a superlative job managing mine and the buyer’s expectations throughout the process. Communication was refreshingly spot on.... Read more
Seller
1st Jun 2024 (8 mo. ago)
C G
10/10. Beth was very kind and professional, went above & beyond to make sure everything went smoothly. We wouldn't hesitate to recommend or work with Featherstone Leigh again in future.... Read more
22nd May 2024 (8 mo. ago)
R Bergh
An absolutely brilliant experience. Beth was amazing, providing shrewd and sound advice as well as going that extra mile to check all details. She helped find the perfect property for me and enabled a smooth and trouble free purchase. A gem!... Read more
Buyer
21st May 2024 (8 mo. ago)
A Blunden
I would highly recommend using Featherstone Leigh to sell your property. Their expertise in the local market, realistic expectations and influential client list helped make the process of purchasing much more straight forward. Even when my buyer pulled out on the morning of exchange, this estate agent found me another buyer within 24 hours and followed the process every step of the way to secure the sale. Their staff are professional, hard working and diligent, often providing solutions to problems, similar to that of my solicitor. Thank you Beth and the Featherstone Leigh Richmond branch.... Read more
Seller
21st May 2024 (8 mo. ago)
L Epps
Featherstone Leigh have been absolutely incredible in helping my partner and I move into our dream flat, to rent in Richmond. Melanie has looked after us from the get-go with such thorough professionalism & ease, we couldn't have asked for more! Thank you for everything Melanie, now the countdown to move begins :)... Read more
Tenant
4th Jul 2023 (1 year ago)
J Thomas
Featherstone Leigh have been excellent at finding long term tenants for my property in Richmond over the last 10 years. I have always dealt with Melanie who is extremely professional, proactive and an excellent communicator. She offers helpful guidance when needed and is an experienced and successful negotiator. Highly recommended.... Read more
Landlord
28th Jun 2023 (1 year ago)
N Karonias
Professional, Easy to deal with, got the job done efficiently... Read more
30th Nov 2022 (2 years ago)
H Macpherson
Max was extremely helpful and managed to help me find, view and move into my flat in 5 working days. I would really recommend him and Featherstone Leigh.... Read more
Tenant
18th Nov 2022 (2 years ago)
A conneally
Very happy to have engaged with Featherstone Leigh - Richmond. The team are professional, approachable and helpful. We can and do continue to rely on their excellent support and services; a thanks specifically goes to Max.
Great job all round!... Read more
18th Nov 2022 (2 years ago)
K Kesseba
Max and the team are very professional and cooperative. I would highly recommend their office in Richmond for anyone looking to rent in this area and its surrounding areas.... Read more
Tenant
18th Nov 2022 (2 years ago)
W YL
I had a wonderful renting experience with Max Mallalieu-Black who is the most kind, responsive, trustable and professional estate agent I've ever met in London. He helped me smoothly went through the overall process of my renting, especially in the competitive renting market! The system and the platform that this company applys are also help alot with the smooth process of renting. Definitely recommend Max and this estate agency!... Read more
Tenant
17th Nov 2022 (2 years ago)
S Haydenfry
Max was the estate agent I was dealing with and he made it the best experience it could’ve been . He was super friendly and helped accommodate all my needs . Made it such an easy process . Would defiantly recommend... Read more
17th Nov 2022 (2 years ago)
L krrashi
I would like to take this opportunity Big thank you to Max Mallalieu-Black for a great service... Read more
17th Nov 2022 (2 years ago)
G Singletary
We appreciated Max, our agent. Professional, prompt, energetic, and kind. A great experience working with Max.... Read more
17th Nov 2022 (2 years ago)
D Karner

Not recommended in case you want to have a peaceful tenancy.
I found a property for rent through them, and renting for 3 months now.
Within these 3 months I'm constantly bothered with various queries, 5-6 times for one topic. My name and phone number was shared with 10 ppl ( all the owners in the building where I live) in an email chain without my permission of course= data protection???
I asked the agency to stop these acts several time and communicate the same to the landlord but they do not get the common sence.
Last time I was bothered 20 minutes before an important job interview by someone from another building. Of course I never gave my number to this person and did not even know who she was. She is living in another building so quite shocking she has my number!!!
As stated in one of the previous comments, they do not value tenants at all.
Remember tenants are your customers, not slaves, you talk about tenants in emails like slaves!!! There are points in the tenancy agreement/ law you and the landlord has to comply with. You and the landlord simply went too far to share my name and phone number with 10 people! I lived and rented properties in 4 countries but never had such a poor and terrible experience, just shocking behaviour.... Read more
12th Jul 2022 (2 years ago)
S Kagitomi
This is my third time to be assisted by Featherstone Leigh to search for a house to rent in Richmond. My special thanks to Melanie Knight who actually helped not only my house search this time but also all of my previous house search. She is very attentive and was focused on what her client (myself :D) wanted, which drove my home search being very much succesfull. I can't tell how nice she is on this feedback but believe me. She is the right person for those who are searching for home in Richmod.... Read more
27th May 2022 (2 years ago)
E Project
Thank you to Melanie and her team. Once again they have exceeded my expectations after convincing me to have them as sole agents.... Read more
Seller
22nd Apr 2022 (2 years ago)
J Chestnutt
We are relocating from Hamburg, Germany to London and with our relocation agent found this gorgeous property managed by Featherstone Leigh. The agent handling our tenancy was Melanie Knight. Not only was Melanie professional, she was also extremely helpful and patient as we maneuver our way across the intricacies of setting up house in the UK. We are so glad that we are working with an agent who is so understanding. Thank you Melanie!... Read more
Tenant
13th Apr 2022 (2 years ago)
B Modrusan
Etienne was the agent that helped me find my great new flat in Richmond. He is super responsive, well mannered young man and pleasant to interact with. He helped carry my suitcases up two flights of stairs on the move in day, which I didn’t expect him to. He did it with a smile and said: it’s all part of the service!... Read more
Tenant
15th Nov 2021 (3 years ago)
S M
Great service, super helpful and friendly. Etienne helped us find and secure a beautiful home in Richmond which we have just moved in to and we love. He was very responsive and proactive, the whole process was quick and stress free! Highly recommend.... Read more
Tenant
4th Nov 2021 (3 years ago)
B Tennant
I recently returned to the UK after a number of years abroad which isn’t the easiest starting point for renting a property. The team at Featherstone Leigh - Richmond couldn’t have been more helpful and responsive, not least Etienne who went to great lengths to get us in without any hassle and in a very short timeframe. Highly recommend... Read more
Tenant
8th Oct 2021 (3 years ago)
C (havoK)

The team at Feitherstone Leigh in Richmond might have saved me more money than I think. As a recent arrival in the UK and with two cats, I had a horrible time trying to find a home. Once I had signed a contract with another lettings agency and landlord, I got a cancellation just 2 hours before moving which entirely broke my plans. No reason was given other than the landlord wanted to backed out (so apparently the other agency lied to us and the landlord never signed)
That very same afternoon we went to visit a property in Richmond. We got greeted in time and we had the usual tour of the location. Immediately decided to put down an offer. We explained what happened to us to the property presenter and we felt there was actual empathy from her.
That very same night they got to work and our offer was accepted. Next day we began the reference check process which was the biggest bottleneck. It only lasted 3 working days but you can imagine we tried to do our best to move as soon as possible, as paying for a pet friendly hotel was damaging to our budget.
We finally moved the following friday, so it was 6 full working days (9 calendar days) to move into the property.
Etienne Villalobos was in charge of our case and he demonstrated interest every single day, and had to put up with our impatience. We did not know if we could trust Feitherstone Leigh so we had to be pushy.
Now we live in a beautiful 2 flat maisonette in the middle of Richmond downtown, one block away from the station, surrounded by shops, and super close to the Thames. The flat is beautiful, in well shape, all wooden floors, and they had no issues accepting our 2 pets.
Things happen for a reason. Thanks to getting cancelled on the other property, we got to know this one from FL that was vastly superior and much bigger, in an excellent area.
Etienne continued to show interest and help us in whatever we needed after we started our tenancy.
The property management team usually takes a day or two to reply our requests. We did notify them of several small issues we found and they approved the fixes.
Overall content with the experience and I hope that we have an excellent year. Thanks to FL Richmond, Etienne, Melanie and the rest of the team for helping us when we needed it the most.... Read more
Tenant
27th Sep 2021 (3 years ago)
Y Yi
Speaking from a landlord perspective, our experience with FL is overall positive. We are especially thankful to Kirsty for her professionalism and kindness. From the very first moment she picked up our phone she has been a brilliant professional and managed to find us an ideal tenant in a relatively short period of time( considering the covid problem made everything just a little bit more difficult). She then helped us communicate with the tenants very effectively and gave us essential advice through every stage of the renting process. I would definitely recommend FL and Kirsty to if you are looking to rent your flat in Richmond area.... Read more
Landlord
3rd May 2021 (3 years ago)
C Blom
Kirsty was very quick to react to our needs after having been let down by another Agency. She was very professional and made the whole process with finding us a new rental seem flawless. We highly recommend using her and Featherstone Leigh in helping you find a place to rent.... Read more
Tenant
26th Mar 2021 (3 years ago)
A Ahmadi
I should thanks Kirsty, because she understand what exactly we want and she really fallow up with me till I get the house and move in. She is very on time and responsible.... Read more
25th Mar 2021 (3 years ago)
Z powell
Used FL to get my recent flat - Kirsty was super helpful and helped us with every step despite everything being done remotely! Would recommend for anyone looking for a property... Read more
Tenant
25th Mar 2021 (3 years ago)
E Roquet
I highly recommend featherstone Leigh agency in Richmond. Indeed Kirsty found me and my partner the perfect flat. Moreover they are always really reactive to help us with any needs.
Thank you !... Read more
Tenant
25th Mar 2021 (3 years ago)
E Manes
I arrived to London from Spain in September 2020. I was looking for a house and I got in contact with Melanie, who works for Featherstone - Richmond office-. In one month, I found the most suitable apartment after I had visited a lot of them (obviously they offered the best options according to my tastes and budget). They not only offered me a large number of houses but they also gave me the best advice. I am very glad and satisfied with them. They are reliable and fair. I strongly recommend their services.... Read more
23rd Mar 2021 (3 years ago)
S Sarkar
Kirsty was a pleasure to deal with - friendly, professional, and efficient.... Read more
16th Nov 2020 (4 years ago)
R Lane
Would recommend anyone searching for a property to use Featherstone Leigh - Kirsty was extremely helpful and found us just what we were looking for!... Read more
16th Nov 2020 (4 years ago)
M Waugh
Used FL for a tenancy and found Kirsty a professional breath of fresh air, who sorted out all problems in a calm, measured and efficient way. Recommended.... Read more
Tenant
16th Nov 2020 (4 years ago)
C Ashe
Melanie at Featherstone Leigh helped us find our property to rent in Richmond. Having previously had bad experience with estate agents I was wary coming into the relationship, however she was so incredibly helpful and friendly! We had a tough set of circumstances which made our flat hunt a challenge but Melanie was there every step of the way, in constant communication with us and fighting our corner. We are now happily settled in and I couldn't recommend using Melanie enough - thank you for all your help!... Read more
Tenant
2nd Nov 2020 (4 years ago)
E Iremiren
Advise all landlords to stay away from this establishments. They’ve misplaced funds and are now very impolite and rude. They actually had the nerve to get my pregnant wife involved and put her under stress after I emailed to say she was pregnant.
Just poor. Do not use.
Strong advise - use another estate agent unless you want your funds misplaced and your mortgage unpaid. Poor service. How do you misplace fund and can’t locate it.... Read more
Landlord
12th Feb 2019 (6 years ago)
L Lees
I feel compelled to put in writing how fantastic it has been to work with Justin Cleverly on the sale of our property at Featherstone Leigh Richmond branch. I have been speaking to Justin for a few months and not only has he been utterly professional in every way possible - he has been jolly nice to deal with.
We have been trying to sell our property with other agents over the past 7 months - in which their ‘after sales’ process was quite frankly a shambles, which in turn resulted in a loss of sale. Justin was true to his word and was professional all the way through the process.
I don’t send emails very often, as it’s not often that I am blown away by someones attitude, professionalism and upbeat manner. Justin is a credit to your organisation and been a huge help over the past few months.
I will not hesitate to recommend your firm to everyone moving forward.... Read more
Seller
11th Dec 2018 (6 years ago)
P Bennett
This is for the company as a whole: Upon moving out they charged my nearly £3000. I'm being charged for damages done by the landlord. Really wish people had taken the time to review them and let me know how bad they are. I believe I am being charged £25 per light bulb. They also took photos of my apartment with my child in after they were told not to. They wouldn't stop. Pretty disgusting and they defended themselves.... Read more
Tenant
21st Nov 2018 (6 years ago)
C Cooke
Fraser & Melanie were amazing throughout our move . Everything was very smooth and easy. I highly recommend Featherstone Leigh in Richmond.... Read more
9th Apr 2018 (6 years ago)
G Yang

Be Cautious!! ( Both landlord and tenant)
I had good impression of this agent when we first rented a property from it a few years ago.However, you will only see its true colour when you move out.
We notified the agent 3 months in advance. The agent booked about three appointments with me during this period. The first time--although I called to confirmed that they had the keys themselves, it turned out that they failed to enter into the flat because of the key. The viewer apparently gave up.
The second time-- the appointment was a saturday afternoon 4pm. However, someone from the agent came to the flat in the morning about 10am, saying a prospective tenant would like to see the flat right now. My paterner and I were still in bed, so I refused such request. Then, another staff of the agent brought a couple to view the property at aggreed time in the afternoon. YOU KNOW What?! The couple was specifically looking for a two-bedroom flat on ground floor, whereas ours is a one-bedroom flat on first floor. The agent clearly took the wrong viewer to the flat!
About one month before our removal, the agent finally realized that they might need to take some photos of the flat to advertise(before that, only a few sentences of description on Rightmove). So, the third time--they emailed to make an appointment for pohto-taking, although i explicitly told them several times via text message/phone/email that I do not check email often. it's better to text me. I saw the email about 1 week later. I replied with my available time in the follwing week ( I thought they didn't have the key to the flat after the first appointment, so I had to stay at home). No one replied.
Then, suddendly one day (about two weeks before our removal), the agent texted & emailed me, complaining that i failed to reply to their prior requests. Excuse me?!! I just replied them a ridiculous property check request a few days earilier---it is ridicouous, beacuse the requested date for the property check is two weeks AFTER our removal . I carefully cleaned the flat, and dedicated time for each of their appointments!
Two days later, I realised why they expressly complained me-- the landlord has assigned another property agent to advertise the flat. The new agent took the potos of the flat, advertised it on rightmove, brought two viewers and found a new tenant all WITHIN ONE DAY!!
Then, we know how much cost we have to pay for "losing" its client:
The new tenant would like to move in a few days earily. Purely out of kindness, we negotiated with our new landlord and aggreed to moved out 2 days eariler. Featherstone then send us a bill of GBP 90 for amending the tenancy aggreement, despite they knew the fact that it was requested by the new tenant not us! I replied them that we would not pay anything and would move out in accordance with the contract. During this time, we mentioned several times in emails about our moving-out date(the date we moved in & pay rent). We, nevertheles,s moved out 2 days ealier, as we could not change our new tenancy again. We hired professional cleanning company to clean the whole and handed the keys to the agent at 9:30 am of the aggreed moving-out date. Today, we received an invoice for one-day rent, saying we dealyed our removal in accordance with the tenancy aggreement! If we miscaculated the date, shouldn't they tell us in the begnning??!
In addition, we also received a check-out bill of GBP 120 and a long property check report----I am very curious about how much will they deduct from our depoite eventually, whereas I am confident that we mainteined the property well. Let's see.... Read more
Tenant
18th Sep 2017 (7 years ago)
1 48
Avoid these rippers. They only care about squeezing your deposit to the minimum, neglect managing the flat at all and the appaling communication we had with them is just the top of the iceberg. Avoid at any chance !... Read more
14th Nov 2015 (9 years ago)
A Pauze
We had a very good experience with Featherstone Leigh in terms of renting a property. What impressed us most was Ashleigh who went out of her way to look at certain details for us and prioritised us when we most needed it. ... Read more
Tenant
29th Jun 2015 (9 years ago)
S Clements
I was really pleased with how Ashleigh Mutimear and the team at FSL found me a tenant. They did a great job dealing with all my and the tenants questions and queries and managed to get us all to a good agreement quickly. Nice, patient and thorough style. Many thanks. Stewart. ... Read more
Landlord
1st May 2015 (9 years ago)
M Rowney
Mike & Helen
We recently moved to a rented property in Richmond and were really impressed with the help from Ashleigh at Featherstone Leigh - she found the perfect property within an hour and then provided an exceptional, quick and efficient service through to the signing of contracts and more...thank you for making it all happen so seemlessly it was a pleasure to deal with Featherstone Leigh and couldn't recommend their services? high enough... Read more
Tenant
1st Apr 2015 (9 years ago)
T McGee
Moving home is never the easiest however Featherstone and Ashleigh Mutimear in particular have been fantastic throughout guiding us through the process ensuring all runs smoothly....and it did! Now settled and loving life in Richmond. Thanks Ashleigh....... Read more
Buyer
24th Feb 2015 (9 years ago)
S Chaggar
Finding a property to rent is never easy, but the Featherstone Leigh team in Richmond were fantastic right from the start. Ashleigh helped us secure the perfect flat. Very professional and friendly. Highly recommended!... Read more
Tenant
11th Feb 2015 (10 years ago)
E Coates
Having used FL years ago to rent a flat, I thought I would go back again when I wanted to let my house recently. Although not still the same staff who I knew and trusted, I quickly found the current team to be just as competent, helpful and professional. I had excellent support and advice throughout the preparation, viewings and eventual selection of tenants - which greatly helped during the stresses and strains of packing up and ensuring the house was ready for a new family to move in. I am happy to recommend Featherstone Leigh to anyone in Richmond looking for a well run lettings agent who take the time to know their clients and understand their requirements. ... Read more
Landlord
25th Aug 2013 (11 years ago)
G Juber
The best compliment I can give is that the letting team at Featherstone Leigh have helped me for many years to let my flats in Richmond and as result of their excellent help and support I have never needed to use any other letting agents! Special thanks at this time goes to Becky and Melanie for their highly professional focus and pleasant manner on all aspects of managing the entire process. If you are looking for a letting agency in the Richmond area look no further than FL. ... Read more
Landlord
23rd Aug 2013 (11 years ago)
N Alyanak
Amazing people,excellent service, smiley faces......
When I went to Featherstone Leigh, on 24 Red Lion Street,Richmond I felt the sincerity and trust. While searching for a rental, I was working with many letting agents.But the ladies in Featherstone Leigh , Melanie, Alicia, Clare and rest of the staff gave me a kind of confidence.Although this was the first time for me looking for a house to rent abroad, they helped me with every aspect of renting.
As soon as I settled in the house, I will be inviting them to coffee for sure....
Many thanks to all of you.
... Read more
Tenant
9th Aug 2013 (11 years ago)
L Yang

Be Cautious!! ( Both landlord and tenant)
I had good impression of this agent when we first rented a property from it a few years ago.However, you will only see its true colour when you move out.
We notified the agent 3 months in advance. The agent booked about three appointments with me during this period. The first time--although I called to confirmed that they had the keys themselves, it turned out that they failed to enter into the flat because of the key. The viewer apparently gave up.
The second time-- the appointment was a saturday afternoon 4pm. However, someone from the agent came to the flat in the morning about 10am, saying a prospective tenant would like to see the flat right now. My paterner and I were still in bed, so I refused such request. Then, another staff of the agent brought a couple to view the property at aggreed time in the afternoon. YOU KNOW What?! The couple was specifically looking for a two-bedroom flat on ground floor, whereas ours is a one-bedroom flat on first floor. The agent clearly took the wrong viewer to the flat!
About one month before our removal, the agent finally realized that they might need to take some photos of the flat to advertise(before that, only a few sentences of description on Rightmove). So, the third time--they emailed to make an appointment for pohto-taking, although i explicitly told them several times via text message/phone/email that I do not check email often. it's better to text me. I saw the email about 1 week later. I replied with my available time in the follwing week ( I thought they didn't have the key to the flat after the first appointment, so I had to stay at home). No one replied.
Then, suddendly one day (about two weeks before our removal), the agent texted & emailed me, complaining that i failed to reply to their prior requests. Excuse me?!! I just replied them a ridiculous property check request a few days earilier---it is ridicouous, beacuse the requested date for the property check is two weeks AFTER our removal . I carefully cleaned the flat, and dedicated time for each of their appointments!
Two days later, I realised why they expressly complained me-- the landlord has assigned another property agent to advertise the flat. The new agent took the potos of the flat, advertised it on rightmove, brought two viewers and found a new tenant all WITHIN ONE DAY!!
Then, we know how much cost we have to pay for "losing" its client:
The new tenant would like to move in a few days earily. Purely out of kindness, we negotiated with our new landlord and aggreed to moved out 2 days eariler. Featherstone then send us a bill of GBP 90 for amending the tenancy aggreement, despite they knew the fact that it was requested by the new tenant not us! I replied them that we would not pay anything and would move out in accordance with the contract. During this time, we mentioned several times in emails about our moving-out date(the date we moved in & pay rent). We, nevertheles,s moved out 2 days ealier, as we could not change our new tenancy again. We hired professional cleanning company to clean the whole and handed the keys to the agent at 9:30 am of the aggreed moving-out date. Today, we received an invoice for one-day rent, saying we dealyed our removal in accordance with the tenancy aggreement! If we miscaculated the date, shouldn't they tell us in the begnning??!
In addition, we also received a check-out bill of GBP 120 and a long property check report----I am very curious about how much will they deduct from our depoite eventually, whereas I am confident that we mainteined the property well. Let's see.... Read more