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Estate Agents in Swansea
Fresh Estate and Letting Agents - Uplands

Fresh Estate and Letting Agents - Uplands

170 reviews

Closes at 5:30pm

48 Uplands Crescent West Uplands, SA2 0PG

Fresh Estate and Letting Agents - Uplands hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Fresh Estate and Letting Agents - Uplands does have 170 reviews, with an average score of 4/5 If you're looking to sell in Swansea, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Living Soho and Clee Tompkinson Francis - Swansea. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:00am - 5:30pm
Tuesday 9:00am - 5:30pm
Wednesday 9:00am - 5:30pm
Thursday 9:00am - 5:30pm
Friday 9:00am - 5:30pm
Saturday 9:00am - 4:00pm
Sunday Closed

View all details

Fresh Estate and Letting Agents - Uplands Reviews (170)

Have you used this agent?

D Brown

Fresh Estate & Letting Agents have been an absolute pleasure to deal with. Alicia was very professional and quick to respond to any issues or queries. Overall, very pleasant experience. Thank you!... Read more

4th Apr 2024 (20 days ago)

A Evans

This is the second review I've written (alongside Facebook) as I want to ensure students choose their estate agent wisely and do not get messed around like we have: Really appalled with the treatment of students by Fresh. We tried to contact them over a month ago in response to an automatic email THEY sent out, asking to state if we were not continuing our contract in our current flat. When we replied, but we simply had automatic email replies in return. We wanted to start the process, knowing that viewings would have to take place in our current flat and wanted to get them out of the way. Only 2 days ago did we have an email asking what our decision was regarding our contract, after replying, an Emma said she would begin scheduling viewings. I asked that video viewings be used where possible, as we had to do when we first signed for the flat, and that visitors wear masks and sanitise if they insist on physical viewings. Emma scheduled an appointment for Thursday 12pm for the video recording and immediately after, instructed us that a physical viewing would take place at 10:30am on Friday. I asked whether the video could simply be done alongside the physical viewing by the same estate agent to limit our contact with others due to COVID-19 and it only being 2 weeks until Christmas, we wanted to minimise our risk even further. After some back and forth, the answer was simply no. She confirmed that someone would attend at 12pm. However, no one did attend. Only an hour and a half later, Emma emailed to say they would now be using the original video viewing. I wrote an email of complaint to Emma regarding their approach to this. We do not appreciate being told, rather than asked, when it is suitable for them to attend, especially given that we are trying to work and attend university from home as well as finishing assignments and assessments at the end of the semester, yet nothing was done to rectify this. They still insisted on turning up today despite this being far from ideal for ourselves. I emailed Emma yesterday evening to further confirm this appointment as I didn't want a reoccurrence from yesterday and she confirmed the viewing would take place. Alas, it did not. We had got up to clean the flat, postponed starting our university work and yet no one turned up. We haven't even had any communication off Emma or anyone else at Fresh to explain what has happened. Utterly appalling treatment of students and total disregard for our other commitments and our comfortability with others visiting during a global pandemic. There are better estate agents out there, I urge you to avoid this one.... Read more

12th Mar 2024 (6 weeks ago)

M Chowdhury

Did not have a good impression speaking with Clair Brain, the property administrator over the phone. She confirmed there is no human element on referencing provided by Goodlord, it’s either black or white provided by the system. An error made regarding declaring something and I was labelled dishonest by her on the call. Very reactive person with little knowledge, no empathy, insinuating dishonesty, hint of stereotyping and poor interaction. I cannot believe a property agency would behave with potential tenants this way! Reply: Review stands as it was about the customer service, not what happened on referencing. Divulging personal information about a potential tenant on a public forum would not help this situation.... Read more

29th Feb 2024 (8 weeks ago)

L G

From the very initial contact with fresh, everyone I have had contact with has been friendly and knowledgable. I receive updates at every step of the way and Sian has been amazing throughout the whole process making it as stress free as possible. Property only on the market for several weeks and already under offer. I would recommend fresh to family and friends... Read more

9th Jan 2024 (15 weeks ago)

D Abakim

Lovely customer service... Read more

5th Jan 2024 (16 weeks ago)

R T

Top quality service, sold on first viewing!... Read more

7th Dec 2023 (20 weeks ago)

S Roberts

Our journey with Fresh Estates & Letting Agents began with Rebecca in the lettings department back in May, she went above and beyond to bring our contract up to date at extremely short notice. We then met Sue and Terry in the selling department, Sue kept us up to speed on a weekly basis and also recommended a solicitor, the service from start to finish has been incredibly, we can't recommend enough, many thanks from Steph and Jonathan... Read more

22nd Nov 2023 (22 weeks ago)

L Nicholson

Efficient and friendly team. Quick to respond to queries and always happy to help... Read more

22nd Nov 2023 (22 weeks ago)

O Asika

Fresh Lettings are a breath of fresh air from what I am used to. So much professionalism, empathy, kindness and compassion shown. They truly went above and beyond. From Rob,Rebecca, Claire to Dean were all amazing... Read more

3rd Nov 2023 (25 weeks ago)

G Wishart

Really happy with completion of sale, fresh staff have been great and helpful throughout the process. It was a bit longer than I had hoped for considering not being part of a chain and with a first time buyer. Only other point I would suggest would be not to ask the seller to drop value of the property once nearing completion. Considering sale value has already been dropped in the first instance and agreed in principle... Read more

26th Oct 2023 (5 mo. ago)

J Meaker

Thank you so much to Rob and his team for their help with renting our property. I would highly recommend using Fresh Estate & Letting Agents. I was impressed with Robs professionalism, knowledge and communication. The letting process has been smooth and quick and Rob went above and beyond for us considering we do not live near our rental property.... Read more

16th Oct 2023 (6 mo. ago)

S A

After being let down by various agents in Swansea letting my HMO, the last one leaving me in a not ideal situation, I was recommended Fresh. I was somewhat cynical and didn't hold much hope of them being any better than the many agents I've used over the years. This changed when I met Rob Chipp from Fresh. Straight up, keen but without the over promising, realistic and knowlegable of the area and student letting in particular. A much more confident and in depth analysis was presented than I'd had before, and having been in the property game for a decade and meeting a lot of agents, this was refreshing. It was a late time of year to get student tenants, the previous agent having just totally dropped the ball. Adding to this was the fact I had significant external works ongoing, and the inside was being prepped for works also, so I needed an agent that could sell this to prospects. And that's what he did. In a matter of weeks I had a full tenancy of 6 agreed. Rob also introduced me to a few things that as a landlord make my life easier that I was unaware of, and remained positive and professional throughout. When I phone the office someone answers, when I email someone replies. If an answer isn't immediately available, someone actually gets back to me with one once checking, instead of blagging it or not returning emails or calls. Professional. Functional. Sensibly priced.... Read more

16th Oct 2023 (6 mo. ago)

L Upton

We bought a house through Fresh, and they were absolutely fantastic. Working hard for us throughout an at times tricky process , friendly and prompt in their communications, they couldn't have been more supportive. We'd recommended to anyone looking for an estate agent in the Swansea area!... Read more

8th Oct 2023 (6 mo. ago)

A Hole

Excellent service, friendly staff who were always happy to answer queries. Made the whole process easier by showing the property themselves. Would be happy to recommend to anyone who’s thinking of moving... Read more

27th Sep 2023 (6 mo. ago)

E Tolley

STUDENTS AVOID!! Would give 0 stars if I could. A terrible letting agency. Lived in a mouldy, damp house for a year, the electrics were dodgy and were constantly tripping, and had most of my deposit taken for ‘cleaning fees’ (the new tenants have been in contact with me and the house was in fact not cleaned) and I’m now being chased by debt collectors for a bill from outside my tenancy, as my name was not taken off when it should’ve been. They also give incorrect personal details away without your consent. All in all, a complete farce of a company that I can’t wait to be done with.... Read more

23rd Sep 2023 (7 mo. ago)

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