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I retracted my earlier positive review following recent events. Am a landlord and had paid for the check out service to take place. The tenant was moving out on a set date and when I emailed repeatedly to find out when I would be receiving a copy of the inventory I was informed it hadn’t taken place as the tenant was moving out on a Saturday (!) and due to the fact that I UNKNOWINGLY then moved in on Sunday the deposit scheme is now nul and void and I have no chance of claiming on any repairs needed. No apology, no explanation, it was however implied that i should known that a tenant moving on a weekend would mean they aren’t subject to inventory reports. How would I possibly know this? Landlords stump the charges we don’t make the arrangements. They were quite happy to receive my % monthly for a year however not willing to show me any decency at the end of the contract. I am renting my flat again, and I was using this time to make a decision, obviously it goes without saying they have lost my business. Be warned, Tomos is great at listing your property, but as soon as the letting management team get involved it’s downhill.... Read more
10th Jul 2023 (8 mo. ago)