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- Global House Estates - Elephant & Castle
Global House Estates - Elephant & Castle
Closes at 7:00pm
12 London Road, SE1 6EW
Global House Estates Elephant & Castle are an estate agent in Victoria. They mainly list properties in SE1, SE11 and E14. Over the last 6 months, they've listed 18 properties, with 19 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 7:00pm
- Tuesday 9:00am - 7:00pm
- Wednesday 9:00am - 7:00pm
- Thursday 9:00am - 7:00pm
- Friday 9:00am - 6:00pm
- Saturday 10:00am - 4:00pm
- Sunday Closed
View all details
Global House Estates - Elephant & Castle Reviews (128)
Have you used this agent?
76%
5%
0%
0%
19%
Sophie
Worst rental experience of my life.
Property was extremely mouldy and GHE did very little to resolve this. I submitted a letter from my doctor because I developed asthma from the mould but no resolution was offered other than cleaning the trickle vents, sending us bleach and the purchase of a second large dehumidifier (where we were expected to pay for all the electricity- £75 per month extra per dehumidifier).
The agents clearly want to make as much money as possible with little regard to their legal requirements to ensure a safe environment for their tenants.
There was clearly a deep structural issue as the walls would be wet in the morning and no amount of cleaning/dehumidifier could get it under control. You can see in the third photo spots that look like oil - this was mould that covered every wall of the flat. We had to throw out a lot of possessions as they were mould damaged. In total we think we spent over £3,000 on the mould problem. GHE refused to pay for a cleaning to get this under control.
I wish we had never rented with GHE as it’s done lasting damage to our physical health. I’ve rented in London for 8 years but this has been head and shoulders worse than any other property. GHE have no redeeming qualities.
25th Mar 2024 (24 days ago)
J Halfon
The worst experience I've ever had with an estate agent. We were previously managed by a different company and switched about 6 months ago, and everything following that was an absolute nightmare. Our flat needed serious repairs and GHE entirely ignored them and blamed us for serious structural issues with the flat. I don't even know if they let the landlord know about the issues. I've also never met more dismissive and rude people - they were entirely unsympathetic about us living in really poor and unsafe conditions; they even disregarded a note from a doctor about health and safety.
20th Mar 2024 (29 days ago)
A Helpenstell
(1 star as you can't leave 0)... Took over from a previous agent toward the end of tenancy. It was a constant barrage of disconnected inspection requests and failed repairs. Topped off with baseless claims against security deposits (after 6 years of tenancy) without even having a copy of the original inventory.
Needless to say, after that shocking experience I will never use GHE again.
26th Feb 2024 (7 weeks ago)
A Hindocha
By far one of London’s best letting and management agents. Always had a good experience with them. Friendly, responsive, attention to detail and overall nice people to work with.
16th Jan 2024 (13 weeks ago)
G Leung
My friend recently engaged GHE and found that it is one of most diligently communicative professionals she have ever worked with. Transferring agent is complicated and difficult to my flat in UK. However, they kept my friend updated the progress from time to time. The transfer is smooth and is satisfactory about their service.
8th Nov 2023 (23 weeks ago)
A Ng_UK
Not an acceptable reason to delay the rental payment to landlord for 2 weeks just because one of accountant on leave. No deputy - what’s a deficiency operating model. Not a single incident, it happened several times during the past tenancy in one year. Inevitably let me suspect its financial strength and operational capacity.
25th Oct 2023 (25 weeks ago)
D Morgan
Very professional. Very friendly. Good value for lettings agency.
17th Oct 2023 (6 mo. ago)
A Mehrfar
I'm incredibly disappointed with the service we received from this estate agent. Our offer was accepted, and we even paid a holding deposit. However, just 6 days before our scheduled move-in, they abruptly canceled our contract, leaving us in a difficult situation. Their lack of assistance and the automated annual leave email we received while trying to get our deposit back only added to the frustration. This experience has been extremely unprofessional and stressful.
29th Aug 2023 (7 mo. ago)
J Berglund
Our experience was an unfortunate ordeal. We’re a couple trying to find a house. We have jobs and can’t view during all hours of the day. The agent typically took several days to reply and unfortunately didn’t provide us any flexibility in the viewing time slots, far below peers. We ultimately had to give up viewing the property, which was unfortunate also for the seller as it reduces the available market opportunities.
31st May 2023 (10 mo. ago)
I Gergova
After a horrendous experience looking for a flat in London with dodgy and unreliable agencies, GHE provided a breath of fresh air with punctuality, professionalism and competence. I would like to specifically thank Thomas for going out of his way to help me not become homeless! He's a true up and coming star in GHE and has a great career path ahead of him due to his compassion and people skills. I am only giving 5 starts because of him; in reality, I would have given 3 or 4: GHE needs to work on their admin organization and response time (if you get a response from their office admin at all). Overall, I highly recommend and would use the agency again when I decide to move/buy.
30th Apr 2023 (11 mo. ago)
R ricky
Called to inquire about a property to rent. The person disconnected the call midway during conversation it seems and nobody took calls when I tried again.
22nd Dec 2022 (1 year ago)
spavlou3
I recently sold my property through GHE, and the service I received by the team, in what was a long, complex sale, was by far the best I’ve come across. I’d like to specifically mention Anthony and Rania, who provided nothing but total support, guidance and patience throughout the whole process and ensured the best outcome was delivered for all parties involved. They have both been fantastic to work with as well as the wider team. I have worked with GHE in the past and will continue to do so in the future as there is no better agency out there in my opinion. High recommend to anyone.
12th Dec 2022 (1 year ago)
A Lopez
Good option
3rd Oct 2021 (2 years ago)
K J
Moving is never an easy feat but with GHE it's been a seamless experience nearly 6 months into my tenancy. When we first moved in we had a severe leak and Anthony's professionalism was unparalleled. He truly went above and beyond to ensure that we felt accounted for, taken care of and looked after. Every concern or issue we've ever had so far Anthony has taken the time and effort to assure us every step of the way. He's friendly, prompt, proficient and provides top-notch service. I've never felt so confident in a housing company before. He always ensures that our experience is impeccable and you can tell he really cares about his work. Anthony is the backbone of Global House Estates and I'm so thankful that he looks after our flat!
20th Sep 2021 (2 years ago)
K J
Moving is never an easy feat but with GHE it's been a seamless experience nearly 6 months into my tenancy. When we first moved in we had a severe leak and Anthony's professionalism was unparalleled. He truly went above and beyond to ensure that we felt accounted for, taken care of and looked after. Every concern or issue we've ever had so far Anthony has taken the time and effort to assure us every step of the way. He's friendly, prompt, proficient and provides top-notch service. I've never felt so confident in a housing company before. He always ensures that our experience is impeccable and you can tell he really cares about his work. Anthony is the backbone of Global House Estates and I'm so thankful that he looks after our flat!
20th Sep 2021 (2 years ago)
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