Are Jackson & Co Ltd - Colchester Right For You?

ALERT To STUDENTS Looking to Rent, Avoid Jackson and Co!!

i am a parent of a soon to be tenant. It is for a two bed flat in Colchester let by Johnson and Co. the terms of tenancy suggest that the two students who are unrelated should pay rent to landlord from one account suggesting that the property which should have an HMO tenancy agreement do not have one and so they are deceiving two student into letting the property as a single family unit. What is disturbing is that they expect guarantor to them be liable for the person they are related to and the one they are not related to.
Additionally, rent charged is so high, fees are non compliant with the new private renting law that started in June this year. agency have charged the two boys £1995 in fees alone, and they are then expected to pay additional £1500 for deposit and first month rent when they move in by September. they are student so will normally have council tax exemption certificate but this agent expects students to be liable for council tax and pay to landlord each, the concerns continues. if you are a student looking to rent a property, seek advise from your student union and avoid agents like Jackson and Co. Do not sign or pay before seeking advise with the sample agreement, go to citizen's advice to understand the tenancy before paying any fees because your student loan will end up in their hands and you will have stressful time at uni, expecting to work and study and still not afford your rent.

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I have been renting a properly with Jackson & Co for almost 2 years. Throughout my time here I have had different queries, but each time the customer service has been poor. So so poor. The worst service was when I was hung up on by a staff member, and today I have just been ridiculed by another for not knowing a piece of information.
If you are looking to rent in Colchester, I do NOT recommend Jackson & Co.

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I would definitely not recommend this place as they do not stay true to their word and some how forgot to notify my friend about her apartment no longer being available despite all the expenses paid. They delayed the information to the last minute knowing it would be hard to get another apartment. I will not EVER use this agency due to the difficulty my friend is facing.

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Very good service , I paid the rent on time and never had any problems. Sam was a very good guy , it helped me to change the mattress in one of the rooms which is a big deal cause a lot of companies don't care about you. If you are a patient and good tenant you don't have to worry for nothing.

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I have personally found Jacksons a brilliant company too do business with, very professional and up too date , Craig Ganderton and his team have always gone the extra mile ....many thanks & keep up the good work .

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All I can say is that from when we first called to view our new home to a year after moving in that Jackson and co have been the best agency we have ever used. Sammy in maintenance is an absolute superstar always on the ball and is gets everything sorted. Would highly recommend using Jackson and co.

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Absolutely amazing service from the team for a first time buyer who needed a lot of pointers! Adam found me a really good range of properties to suit my budget and was so friendly and helpful, he really did go above and beyond to find me the right place and was a fantastic guide through the process. The support from start to finish was superb and I felt like he and the team were working very hard on my behalf to resolve issues and get the process moving. Thanks to him I pick up the keys to my perfect first home this week! I would not hesitate to recommend his services to anyone looking for a professional, supportive and knowledgeable agent to help them through and am so glad I found Adam and the team after being let down by a number of other agencies. Thank you again Adam and the Jackson & Co team!

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Where can I start?! I was trying to help my sister to find a property to let. I called in the morning to try and book a viewing, which they confirmed they could see my sister there at 2pm as there was a couple viewing the same property at that time. We then arranged childcare for her children so we could go and look at the house in peace. We decided to arrive at 1:50pm to have a look around the local area. We noticed two people sat in the car who were there before us and assumed they were the other party interested in the house. 2:05pm came and went with no sign of Kieran. The couple got out of the car moments before we did and decided to knock on the door, which was answered by a surprised young boy who told us “the viewing was cancelled and that Kieran would not be coming”. Confused, I called the office and spoke to Brett. Who told me Kieran would call me as soon as I put the phone down. 20 more minutes passed and still no phone call. Enraged, I called the office again after I had taken my sister to pick the children up again. I was put through to Andrew who didn’t have a clue of what had happened. He then said that Kieran had just walked through the door and that he had been there to show around people who he “assumed was my sister and the couple who wanted to view”. We stayed at the property for around 30 minutes in total and can confirm he was not at the address whatsoever. This was a blatant lie! Andrew then said if we wanted to go back he would send someone out to show us around. I understandably declined this offer. Jackson and co, try adding some quality to your team, I am sure at an interview for the company the main criteria must be “can you finance a bmw 1 series? If so, you’re hired”. In my profession, I wouldn’t earn a penny running my business in this way. However, that is the difference.. I am in a profession, not just in a job due to lack of talent and most of all, motivation. What a disgrace of a company, I will be warning many of my clients to avoid such an awful and unprofessional experience. If Kieran was an employee of mine he would be discipline and eventually dismissed for lying to a senior member of staff! Good luck Kieran!

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Kieran has shown us around a particular property twice now and is always really helpful and knowledgeable. Answered all my questions and has a really nice professional manner.
Thank you!! :)

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Thank you Brett and Karen for your assistance . It can be tricky to rent at times and you were able to ensure the correct outcome was achieved.

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